Login
Start Free Trial
Are you a business?
Click Here
Are you a business?
Terms & Conditions
User Privacy Policy
Business User Privacy Policy
Data Protection
Data Request
Direct Line Reviews
1.5
Rating
284
Reviews
13
%
of reviewers recommend
Direct Line
Company
Reviews
Questions
Metrics
1.5
Based on 284 reviews
Customer Service
Communication Channels
Live Chat
Visit Website
Write Your review
Tell us how
Direct Line
made you happy
Minimum 10 characters
Would you like to add a photos or videos?
Strengthen your review by uploading photos & videos.
Drag files here or
browse
(Supported files: jpg, png, mpeg, ogg, mp4 & webm)
* One or more of these files was not uploaded due to an invalid file type.
* File size is too large (Max: 32 MB).
* We could not upload one of your files, please try again later or contact support.
What's your name?
Leave this blank if you'd like to publish your review anonymously.
(Optional)
Whats your email?
We need your email address to verify that your review is genuine
Please note that we may share your email with the company to verify your order.
"Totally agree with all of the negative comments. Absolutely awful people. Having been with this company for almost 20 years - had the most dreadful experience after the storm this year. Would not cover our damage. See photos below. Still affecting us emotionally and obviously financially. I do wish we had actually taken it much further at the time. A lesson learned."
David Onyett
"Totally agree with all of the negative comments. Absolutely awful people. Having been with this company for almost 20 years - had the most dreadful experience after the storm this year. Would not cover our damage. See photos below. Still affecting us emotionally and obviously financially. I do wish we had actually taken it much further at the time. A lesson learned."
David Onyett
"Totally agree with all of the negative comments. Absolutely awful people. Having been with this company for almost 20 years - had the most dreadful experience after the storm this year. Would not cover our damage. See photos below. Still affecting us emotionally and obviously financially. I do wish we had actually taken it much further at the time. A lesson learned."
David Onyett
"Hostile and unhelpful. After suffering smoke damage from a neighbouring house fire I spent over 30 minutes trying to ask a question. I was aggressively interrogated before being told that I needed to pay \u00a3250 excess. I wasn\u2019t even trying to make a claim! I only wanted advice. They\u2019ve been taking our money for years and when we needed help they abandoned us. We nearly burned to death. A grabbing, ghastly company. Avoid."
Mike
"Hostile and unhelpful. After suffering smoke damage from a neighbouring house fire I spent over 30 minutes trying to ask a question. I was aggressively interrogated before being told that I needed to pay \u00a3250 excess. I wasn\u2019t even trying to make a claim! I only wanted advice. They\u2019ve been taking our money for years and when we needed help they abandoned us. We nearly burned to death. A grabbing, ghastly company. Avoid."
Mike
"Hostile and unhelpful. After suffering smoke damage from a neighbouring house fire I spent over 30 minutes trying to ask a question. I was aggressively interrogated before being told that I needed to pay \u00a3250 excess. I wasn\u2019t even trying to make a claim! I only wanted advice. They\u2019ve been taking our money for years and when we needed help they abandoned us. We nearly burned to death. A grabbing, ghastly company. Avoid."
Mike
"I called to cancel renewal, this was obviously not acted on. I then received letters telling me that I owed money. I then went on site to talk to \u201cvirtual \u201c agent who is clearly programmed. It just advised I call CS which \ud83e\udd14 I had done!! Hopeless"
Anonymous
2
Your browser does not support embedded videos.
Anonymous
Anonymous
//
01/01/2019
Filter:
Rated 2
None
5 Stars
4 Stars
3 Stars
2 Stars
1 Stars
Helpful
Robin Gunthorpe
Unverified Reviewer
Show Details
“
Car insurance rates, and we have been a good customer for years ! , have gone thru the roof. No explanation supplied.
”
Helpful
Report
Posted 1 year ago
FT
Unverified Reviewer
Show Details
“
They did not get my business this year. To renew my policy would have been nearly double the amount other insurance companies were asking. Con merchants.
”
Helpful
Report
Posted 2 years ago
Andrew Seaton
Unverified Reviewer
Show Details
“
I will not be renewing with direct line ! Sadly like most insurance companies most of the most likely things that can go wrong are not covered !
”
Helpful
Report
Posted 2 years ago
Anonymous
Verified Reviewer
Show Details
“
Car insurance no help with premiums at all
”
Helpful
Report
Posted 4 years ago
TiffanyElyse Chandler
Unverified Reviewer
Show Details
“
Helpful but to there own ends. Would not recommend to friends
”
Helpful
Report
Posted 4 years ago
Consumer Queen
Verified Reviewer
Show Details
“
2 years with these jokers, never made one claim. Their prices are NOT the most competitive at all. The do not appreciate or reward customer loyalty.
”
Helpful
Report
Posted 4 years ago
W LAWSON
Unverified Reviewer
Show Details
“
stay well clear of this company they are SHOCKING
”
Helpful
Report
Posted 5 years ago
Direct Line
is rated
1.5
based on
284
reviews
Visit Direct Line
Our Company
Business Solutions
Impressum
Terms & Conditions
User Privacy Policy
Business User Privacy Policy
Data Protection
Data Request
