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Direct Line Reviews
1.5
Rating
281
Reviews
12
%
of reviewers recommend
Direct Line
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"Totally agree with all of the negative comments. Absolutely awful people. Having been with this company for almost 20 years - had the most dreadful experience after the storm this year. Would not cover our damage. See photos below. Still affecting us emotionally and obviously financially. I do wish we had actually taken it much further at the time. A lesson learned."
David Onyett
"Totally agree with all of the negative comments. Absolutely awful people. Having been with this company for almost 20 years - had the most dreadful experience after the storm this year. Would not cover our damage. See photos below. Still affecting us emotionally and obviously financially. I do wish we had actually taken it much further at the time. A lesson learned."
David Onyett
"Totally agree with all of the negative comments. Absolutely awful people. Having been with this company for almost 20 years - had the most dreadful experience after the storm this year. Would not cover our damage. See photos below. Still affecting us emotionally and obviously financially. I do wish we had actually taken it much further at the time. A lesson learned."
David Onyett
"Hostile and unhelpful. After suffering smoke damage from a neighbouring house fire I spent over 30 minutes trying to ask a question. I was aggressively interrogated before being told that I needed to pay \u00a3250 excess. I wasn\u2019t even trying to make a claim! I only wanted advice. They\u2019ve been taking our money for years and when we needed help they abandoned us. We nearly burned to death. A grabbing, ghastly company. Avoid."
Mike
"Hostile and unhelpful. After suffering smoke damage from a neighbouring house fire I spent over 30 minutes trying to ask a question. I was aggressively interrogated before being told that I needed to pay \u00a3250 excess. I wasn\u2019t even trying to make a claim! I only wanted advice. They\u2019ve been taking our money for years and when we needed help they abandoned us. We nearly burned to death. A grabbing, ghastly company. Avoid."
Mike
"Hostile and unhelpful. After suffering smoke damage from a neighbouring house fire I spent over 30 minutes trying to ask a question. I was aggressively interrogated before being told that I needed to pay \u00a3250 excess. I wasn\u2019t even trying to make a claim! I only wanted advice. They\u2019ve been taking our money for years and when we needed help they abandoned us. We nearly burned to death. A grabbing, ghastly company. Avoid."
Mike
"I called to cancel renewal, this was obviously not acted on. I then received letters telling me that I owed money. I then went on site to talk to \u201cvirtual \u201c agent who is clearly programmed. It just advised I call CS which \ud83e\udd14 I had done!! Hopeless"
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01/01/2019
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Robin Gunthorpe
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“
Car insurance rates, and we have been a good customer for years ! , have gone thru the roof. No explanation supplied.
”
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Posted 1 year ago
FT
Unverified Reviewer
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“
They did not get my business this year. To renew my policy would have been nearly double the amount other insurance companies were asking. Con merchants.
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Posted 1 year ago
Andrew Seaton
Unverified Reviewer
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“
I will not be renewing with direct line ! Sadly like most insurance companies most of the most likely things that can go wrong are not covered !
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Posted 1 year ago
Anonymous
Verified Reviewer
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“
Car insurance no help with premiums at all
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Posted 3 years ago
TiffanyElyse Chandler
Unverified Reviewer
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“
Helpful but to there own ends. Would not recommend to friends
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Posted 4 years ago
Consumer Queen
Verified Reviewer
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“
2 years with these jokers, never made one claim. Their prices are NOT the most competitive at all. The do not appreciate or reward customer loyalty.
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Posted 4 years ago
W LAWSON
Unverified Reviewer
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“
stay well clear of this company they are SHOCKING
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Posted 4 years ago
Direct Line
is rated
1.5
based on
281
reviews
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