“this agency eDreams.com is very negletful and poor customer service, they igonred to send my refund for almost a year ago, tried dozens of times to contact them via live chat they made it very strict to talk with their agents, they just let the robot chat, call by phone they do the same and never allow you to talk to their agents, when send emails, they just reply acknowledgement email and forget about you, I will never use or purchase from this agency any service, they are so negletful and careless, frustrating and dissapointing one really, tried and tried dozens of times they just ignored.”
“If you don't want to lose your time on the Airport and be well informed this is the best platform for you. According to my experience when i bought my ticket from Lisbon to London. The website is very simple and clear, and says the whole information you need to know about your trip ( so you don't get lost ). Also you will always find the best prices here.”
“I booked flights but forgot to give my middle name on booking. Called them.Call didnt take too long to go through, about 5mins. The Operator was clear and altho not able to help wad able to put me throught to the correct person whi cleared up my problem easily without cost. Job done.”
