“Booked a car through eDreams. They supplied incorrect pick up details and I was unable to collect the car. Now they are supposedly waiting on confirmation from the rental agency, but the rental agency has confirmed their address and eDreams are no longer responding to my mails!”
“The worst booking app online. I made a mistake and forgot to cancel my free trial before 15 days and called and tried to cancel the moment I got notification of my free trial. The guy on call is trying to cut deals with me and not ready to refund the amount. There was no empathy and they are trying to keep the money in their pocket somehow. What a scam!”
“Booked with eDreams only to have a third party “Hahn Air” buy my tickets. No one has sent me any notice about this still. I found out by accident when I was calling to figure out how to transfer my eDreams stuff into the Sunwing app. No refund. No apology. No notice given. Do not book with eDreams.”
“Totally useless. Bought a return ticket from Perth to Bali paying extra in case I needed to change my return date . Had to change the date as my visa was expiring. Try to change it in app , told me to change with airline. Airline told me to use eDreams. Tried to phone eDreams but could not contact as I was outside Australia. Try Whatsap, said same thing. Then Tried their messenger service and it kept telling me that because my flight was within 4 hours I must contact airline. I did this several times over two days always it told me the same thing ( unbelievable as my original return date was two weeks away.
I even had a friend in Australia phone eDreams on a Adelaide number only to be told that I would have to contact them .
Enough stress so I paid for a new ticket.”
“Two weeks before departure, my flights were canceled without any alternative options. As a Prime customer, you would expect at least a solution, but no – I had to book new tickets myself at full price, which turned out to be the most expensive and worst flights I’ve ever had.
I have now been waiting for over 2.5 months for my refund and have received zero updates. I have called countless times, only to hear the same generic response with no progress. Is this even legal?
On top of that, the in-flight experience was a disaster: broken screens, unhelpful flight attendants… just a complete joke.
I want my money back for the canceled flights, and after that, never again with eDreams!”
“I never had an account with e-dreams but somehow they charged me an annual fee on my credit card. Don't know how or why but when I reached out to them and explain what happened they hung up on me twice. I'm at the point now where I've already disputed the charge, I am going to file a police report and a contact the Attorney General's office since I can't get them to respond to my complaints”
“Wir haben Flexi Tickets gebucht. Die Bedingung war, dass eine Umbuchung 24 Stunden vor Reiseantritt möglich ist. Wir haben den Hin- und Rückflug einzeln gebucht. Trotzdem können wir den Rückflug nicht umbuchen. Wir müssen den vollen Preis bezahlen”
“Complete fraudsters, used my card I used to book my flights to take money off without my consent and will not return my calls or messages. Had to cancel my card which is inconvenient and cost me money”
“eDreams charged me €89.99 for a Prime membership without my consent. They claim I was on a free trial, but I was never properly informed. When I requested a refund, they refused, despite canceling my subscription.
They also falsely claimed I saved €32, when in reality, my flight was only €6 cheaper without Prime. Their explanations contradict themselves, and customer support is unhelpful.
I have disputed the charge with my bank and will escalate to consumer protection authorities. Avoid this company at all costs!”
“Upon arriving at O.R. Tambo International Airport in South Africa for my connecting flight, I was informed by the airline staff that my name was not on the passenger list. As a result, I was unable to board my flight and missed my connection.
Shortly after the flight departed, I received an email from eDreams asking why I missed the flight. I promptly responded to the email explaining the situation. Since then, I have made multiple attempts to follow up regarding this matter, but I have not received a resolution.
I believe this issue occurred due to an error in the booking process on your platform, which caused significant inconvenience and financial loss. I request a full refund of my ticket cost and any associated fees.”
“Here's my E dreams experience:
Like many, I got roped into the cheap deals and booked with them (flights only).
After that... I hit the online review forums and 'man oh man' was I sweating bricks after a few hours of straight panic from all the negative reviews.
I finally received my booking confirmation and when you book with them online, you have the options of using their PRIME service or not. I chose not but the cheeky buggers get you subscribed via the emails you receive with your confirmation. All in all, you can't avoid the subscription and they offer a 2 week free trail before they begin charging. Luckily I was flying out within that time.
I suggest you keep an eye out for the subscription deadline and just cancel a good few days prior.
So now that I'm booked and confirmed, I checked the bookings on the main airline websites and as the reviews stated... Errors.
This is probably why its important to just book directly with airlines but since I caught it early, I managed to use the PRIME to sort out any details of my trip. I had two different airlines so I had to get the flight number for the second one which was not correct in the original edreams booking.
Alot of reviewers have been stranded at airports because of this and even missed their flights due to itinerary errors so PLEASE do diligence and make sure your bookings on the actual airline websites match the edreams one. PRIME also informs you on when you can check in online which was very convenient.
If you have any detail changes, such as passport and personal info edits, this is when you make them. If you can, use the free PRIME trial well to make sure your flight plan and details are perfect. Please don't wait till its too late.
If anything outside your booking happens such as flight delays or cancellations... Sorry to say but you are screwed.
The advantage of PRIME is you don't have to wait on the phone long and your query is sorted quickly. It was a long research project to find their contacts as many callers claimed they couldn't get through to the customer services but if you are in the UK, this is the number I used: +442086118966
When it comes to cancelling the PRIME, be prepared for the sales pitch script which they MUST go through to confirm you know what you are "Giving up" before processing the cancellation. You need to get an email to confirm the cancellation aswell. Alot of reviews claim they had money taken from their accounts even after cancellation and I relayed this to the operator and he said that happens when they do not go through the right channels (call) to cancel.
Other than that, the process wasn't bad and my trip went smoothly. Thankfully.
Would I use them again... sure (though they claim to 'resubscribe' to PRIME is another bill in itself).
Is it better booking on direct airline webpages - ABSOLUTELY!
Best of luck.”
