“First and last time to use another flower delivery service other than interflora. I like to give the underdog a chance to prove themselves, but i now will not be so considerate. They even dismissed my telephone call saying that i had ordered from an Irish eflorist supplier and i should take it up with them. Dreadful customer care and when the flowers arrived 24 hrs late they were not even like the advertised photos.”
“A complete waste of money, ordered flowers for my wife's daughter as she's just moved into a new apartment and the flowers looked they'd been removed from someones bin and recycled! Dead or dying heads, what looked like chewed stems and generally nothing like the pictures displayed on their website, but apparently this perfectly ok "as they will come into bloom in a couple of days" How something that's dead can bloom is beyond me, but ho-hum! My advice is avoid these like the plague”
“Second delivery attempt with Eflorist and Yodel. Another epic fail. Yodel are probably delivering the flowers to a recycling bin as far as I'm concerned. Yodel haven't returned my escalated call and eflorist (Katie) can't go outside her rules and let me speak to a manager or compensate me for their awful service and waste of my time. Previous response to my feedback was incorrect. The customer service said "there was an unexpected delay with the courier service and the flowers have not been delivered".
The flowers were delivered to the Hospital 'Front Porch' but neither the receptionist nor the recipient saw them. There was no delay as the Yodel site informed me of the exact delivery time. Poor poor customer service, awful delivery and ridiculous customer support.
NEVER AGAIN. I would advise all customers to avoid Eflorist.”
“Do not use eflorist. I ordered flowers for same-day delivery but was informed they don't deliver the same day, OK, no problem. The delivery was to a hospital in Lincoln, shouldn't be an issue. No delivery. Three days later I check and it's been cancelled by eflorist for no reason, no contact, no refund. I contact eflorist who apologised and offered to send them again, no offer of anything else. I accepted. Once again, the order was cancelled by them, no reason, no refund, nothing. Sadly, or fortunately for my flower deliver, my friend is still in hospital so I've ordered them from another florists.”
