Electric Tobacconist USA Reviews

Name: Electric Tobacconist USA
Address: 2555 55th street, Suite 100, Suite 100, 2555 55th street, Suite 100, Suite 100, Boulder
Rating: 4.83

4.8 Rating 35,526 Reviews

96 %

of reviewers recommend Electric Tobacconist USA

4.8

Based on 35,526 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Electric Tobacconist USA:

Online vape store. Please visit www.electrictobacconist.support to lodge a support ticket if you need assistance (eg with a delayed order)

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Email:

www.electrictobacconist.support

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Electric Tobacconist USA 5 star review on 2nd July 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Order was great but a little slow to receive it. But product was good.thank you allbfor great service keep it up.”

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Posted 3 months ago

“Very good quality Vuse batteries”

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Posted 3 months ago

“GREAT SERVICE, ARRIVED VERY QUICKLY!”

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Posted 3 months ago

“Finally a company that believes in customer service. I sent an email inquiring about a credit and received a satisfactory and useful response just a few minutes later. Given the challenges of the industry, this is remarkable. Well done!!!”

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Posted 3 months ago

“Customer service and price were great!! Delivery took a little longer than I liked but not their fault but customer service was great!! Always received a quick response to all my inquiries!!”

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Posted 3 months ago

“I am so happy with this online merchant, they have been so dependable and helpful. I am moving and will not be able to ship to my state but I’ll keep checking. Another compliment to AmeriShip for a great tracking website and also very dependable. I’m going to miss you! Holly Ianiro”

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Posted 4 months ago

“Great prices! Shipping could be a bit faster, but I read how it works. I will always order from Electronic Tobacconist!”

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Posted 4 months ago

“I like this company very much. Great customer service. I will definitely order from them again.”

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Posted 4 months ago

“Been getting products from here for awhile, never have any trouble getting products, always has stock, good people to deal with”

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Posted 4 months ago

“It was better this time a lot faster and finally I didn’t have to leave work early to sign and leave a delivery guy 40 bucks I mean it was getting out of hand I was frustrated , it wasn’t your guys fault but it said all along no signature ! But this delivery in a random car was making me and waiting or would leave it for cash only pretty shadey yuh?? No more and I appreciate that ! I’m happy always with your products it was never ever about your company! I think when I said something you did something because it didn’t happen again so far and I’m grateful”

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Posted 4 months ago

Hi Sandra, thank you for your five-star review! We're delighted to hear that you're always satisfied with your products. However, we're sorry to learn about the issue you previously encountered with the carrier. We can confirm that all our orders require an adult signature upon delivery, and under no circumstances should a driver request payment. This is not the level of service we expect from our delivery partners, and we sincerely apologize for the experience. Please contact us via the Help Desk if you have a message or record from the driver requesting payment, and share a screenshot so we can escalate the matter with our delivery partner for further investigation. Thank you for bringing this to our attention, and please don’t hesitate to reach out. Best Regards - ET Team

Posted 4 months ago

“Great company to work with, they respond to customer inquiries really quickly!”

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Posted 4 months ago

“The Best!!”

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Posted 4 months ago

“LOVE this company!!!! Their selection is always great, their supply is always great, their shipping is always great, their prices and special deals are always great, their customer service is always great! What's not to like! Been shopping with them for years! Experience is always great!”

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Posted 4 months ago

“Fast & efficient. Reasonably priced too. First time ordering from Electric Tabacconist & very happy & will order from this company anytime 😊”

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Posted 4 months ago

“Always great service and prompt delivery.”

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Posted 4 months ago

“Prompt, efficient service and delivery. Thank you!”

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Posted 4 months ago

“Love Vuse. Switched from Juul a few months back. Eletric Tobacconist is a great website to place my multiple orders with”

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Posted 4 months ago

“Last order only took a week compared to previous orders that took 2-3 weeks..”

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Posted 4 months ago

“Prompt response to my email. Thank you!”

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Posted 4 months ago

“I enjoy the product, just wish it would arrive sooner!”

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Posted 4 months ago

Electric Tobacconist USA is rated 4.8 based on 35,526 reviews