Elsie's Attic Reviews

Name: Elsie's Attic
Rating: 4.63

4.6 Rating 3,924 Reviews

91 %

of reviewers recommend Elsie's Attic

4.6

Based on 3,924 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

0115 846 3483

Email:

help@elsiesattic.co.uk

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Elsie's Attic 5 star review on 17th February 2021

Katherine Hegarty

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really happy with my purchase”

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Posted 6 years ago

“I bought a fab bag at a fab price, nice and easy website and a speedy delivery.”

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Posted 6 years ago

Glad to hear you're happy x

Posted 6 years ago

“Delivery and order process was good. Unfortunately when my bag arrived it smelt really odd; almost ‘fishy’. As it was a canvas bag and I desperately loved it, I washed it. Big mistake...it fell apart. The star part detached from the main body of the bag. My fault, I should have contacted the store. Sad as the bag itself is adorable.”

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Posted 6 years ago

“Love my bag, good quality (thick material & lined inside ) & loads of wee compartments for keys/phone. Delivery very quick. 👍”

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Posted 6 years ago

“I have sent you a message already saying how thrilled I am and wanted to order another in burgundy which is now not listed. If a burgundy one is returned please mail me and I will purchase .. loving the feel flow and wearability .. thank you .. 😊”

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Posted 6 years ago

“Yet to receive the product I've paid for, so it's a little difficult to review it!”

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Posted 6 years ago

“Fast delivery love my scarf”

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Posted 6 years ago

“Love my new bag! Good quality and perfect size.”

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Posted 6 years ago

“Great quality bag, quick delivery”

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Posted 6 years ago

“My product arrived in an acceptable amount of time and condition however item was not what I had expected.. The jumper itself was poor quality and has no washing instructions. I had looked forward to receiving my item and I'm very disappointed as it was oversized, I'm 37 weeks pregnant so to find something that looked so pretty and was oversized on the website was a win in theory but I am totally underwhelmed and will consider this in future when looking At this website as they do have many beautiful items but appear to be of deceiving quality.”

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Posted 6 years ago

“Great dress at half the price hassle free order and delivery was quick. Would definitely recommend and buy from Elsie’s Attic again.”

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Posted 6 years ago

“Very happy with my purchase for my wife. Good quality and fast delivery. Excellent 👌👌”

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Posted 6 years ago

Hi Michael Glad to hear you're both happy

Posted 6 years ago

“Good speedy delivery. Absolutely love my green tote bag, it’s perfect. Will definitely recommend to friends & family”

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Posted 6 years ago

Glad to hear you're happy

Posted 6 years ago

“Love the product I brought, feat quality and fast delivery”

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Posted 6 years ago

Thanks Sara x

Posted 6 years ago

“I am extremely pleased with my purchase of the velvet star top, my order was promptly taken and despatched. The item itself is fantastic, being a size 18 I worried the top would be too small but it's perfect.”

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Posted 6 years ago

Hi Paula Thank you for the order and review

Posted 6 years ago

“Beautiful clothing of a good quality that cannot be found on the high street.”

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Posted 6 years ago

“Gorgeous dress and fab service”

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Posted 6 years ago

“Loved the bag from Elsie's Attic, made to a high standard and delivered promptly”

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Posted 6 years ago

“Order did not arrive within 48 hours so the following day, (day 3), I messaged to enquire about tracking details. I was eventually advised the NEXT day, despite my message being read on that day, that my order had actually not been sent, despite the fact I had received dispatch emails. I phoned customer services because the messaging system was taking so long. I was told there was a fault with one of the items & they had decided to wait for stock, however, the item then went out of stock. All of this without informing me. I said that was unacceptable. I was offered the same item in an alternative colour. I accepted, asked for my delivery charge of £3.99 to be refunded & for my order to be sent out as a priority, free of delivery charges. This was done & I received my items the next day. So although it ended well, I can't help but wonder what would have happened if I hadn't chased it up? Would I still be waiting for my original order to turn up? So I would say communication from your end is an issue. Once I made contact with YOU things moved swiftly. I would be wary about ordering again, seems unorganised & a general lack of communication or even thought for your customers.”

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Posted 6 years ago

Hi Kay Apologies for the mix up, it wasn't our finest hour but we are grateful for the feedback. Have a great day

Posted 6 years ago

“Excellent service and prompt delivery. I love my bags and I will definitely buy more from Elsie's Attic. Thank you!”

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Posted 6 years ago

Elsie's Attic is rated 4.6 based on 3,924 reviews