Elsie's Attic Reviews

Name: Elsie's Attic
Rating: 4.63

4.6 Rating 3,924 Reviews

91 %

of reviewers recommend Elsie's Attic

4.6

Based on 3,924 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

0115 846 3483

Email:

help@elsiesattic.co.uk

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Elsie's Attic 5 star review on 17th February 2021

Katherine Hegarty

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ve had my bag 2 months and all the stitching on 1 handle completely undone and handle dropped off!!”

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Posted 6 years ago

“I don't actually have my bag yet!”

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Posted 6 years ago

“Absolutely awful & so disappointed! Repacked it & posted back for a full refund! Looks cheap, scratchy material! Waste of time & money!”

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Posted 6 years ago

“Quality not what we expected. Clearly shows signs on an outside wall but these are for inside use only!! Doesn’t actually say what they are made of in the add but it looks like MDF. Very sad xx”

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Posted 6 years ago

Hi There Thank you for the review and the order. Apologies that you are not happy with your purchase. The wall featured in the picture is our warehouse wall (inside) and it does state that they are not suitable for outdoors on the website. Apologies once again.

Posted 6 years ago

“Ordered the star jumper. The material is really cheap and nasty. the star design looks like it will fade or come off after one wash. Wouldn’t order again and wouldn’t recommend.”

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Posted 6 years ago

“Item still not arrived”

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Posted 6 years ago

“My jumper dress was a one size fits all however it was the size of a large tent, a large circus tent. Not impressed”

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Posted 6 years ago

“the one size fits 8-16 is a work of fiction - trousers claim to be 30" waist unstretched and 42" stretched. In reality they were 26-28" and 36" full stretch. I am a size 16 and I would have difficulty fitting into those and in no way would they be the 'comfortable slouch trouser' they were described as. Disappointing.”

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Posted 6 years ago

“I ordered a bag from Elsies attic I checked the order and it said it was processed , then a week later, i got a refund and an email saying it wasn't in stock, so why have it on the website at all? NOT a happy customer at all, I won't be shopping here again.”

Helpful Report

Posted 6 years ago

Hi Olive Thank you for the feedback Apologies your order was not fulfilled, we did have some issues due to the large amount of orders from birthday promotion we were running. The email you received is a generic completion email so apologies for the confusion. I do hope you will choose to shop with us again and give us a chance to wow you.... Have a great day. Steve

Posted 6 years ago

“Unfortunately the item was ripped, ☹️ So will be sending it back.”

Helpful Report

Posted 6 years ago

Hi Nicola Apologies your item did not reach you in perfect condition. We are launching (hopefully tomorrow) free returns so if you can hang on until then that would be easier for you. Apologies once again.

Posted 6 years ago

“Ordered a week ago still haven’t received my dress”

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Posted 6 years ago

Hi There Thank you for the review Apologies for the delay... If you could contact help@elsiesattic.co.uk they will be able to help.

Posted 6 years ago

“I ordered a dress for for my holiday expecting it to arrive within 7 days. Just had an email to say there had been a mix up with suppliers and given only a partial refund!”

Helpful Report

Posted 6 years ago

Hi Lynn Thanks for the order and the review. Apologies for the mix up with the refund, I have now issued a full refund and responded to your email from this morning. Thanks again and have a great weekend.

Posted 6 years ago

“The sizes on the size guide are incorrect (too small) and if you need to return it you are paying for both the postage to be delivered and the returns postage. My first and last time using the company! Wouldn’t waste your time.”

Helpful Report

Posted 7 years ago

Hi There Thank you for the review... We are currently looking at offering a free returns service but being a small business we have to make sure the sums stack up.. With regard to the sizing we try to make sure all our items are UK standard but obviously on this occasion they were not.. Apologies that you didn't have a great experience with us and hopefully you would choose to shop with us again. Have a great day.

Posted 6 years ago

“Appalling customer service and below standard clothing. My item arrived with a hole and the overall look of the outfit looked cheap”

Helpful Report

Posted 7 years ago

Hi There Thank you for taking the time to leave the review... Please let me apologise that your item was not in perfect condition when it reached you... We do inspect all our garments but obviously on this occasion we missed one. I cannot look into this further without your order number... I do hope this was resolved swiftly for you? If you would like to call the warehouse on 0115 8463483 I would be happy discuss this with you. Apologies once again and have a great day.

Posted 6 years ago

“No acknowledgement of my order at all, no email confirmation. Been over 1 week and I haven’t had my item which as it turns out is available for cheaper else where!”

Helpful Report

Posted 7 years ago

Hi There Thank you leaving the review... Apologies that you did not get a confirmation email.... sometimes they do like to hide in junk or spam folders. I cannot look any further in to this without your order number... Was this situation resolved to your satisfaction? If you would like to contact the warehouse I would be happy to speak with you. Have a great day

Posted 6 years ago

“This company is a total joke. They advertise on facebook that the dresses are thier own brand and none are! They charge nearly double of what the actual brands charge. Very disappoint and feel ripped off”

Helpful Report

Posted 7 years ago

Hi Jessica Thank you for leaving the review.. Apologies that you feel ripped off... We do sell many other brands as do most retailers.... ie Next and asos to name a few.. We also do sell many of our own label items, with regards to the pricing we have to be very competitive with our competitors and in some cases we are actually cheaper than our suppliers. Apologies once again that you feel disappointed and I do hope you would choose to shop with us again. Have a great day.

Posted 6 years ago

“Ordered a Christmas top in November on “2 week pre-order” (whatever that means). After 2 weeks I receive an email to say that my item isn’t coming as the stock hasn’t arrived! How can they sell items that they don’t have?! Now have no time to order another in time for my Christmas party! Very disappointing!”

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Posted 7 years ago

Hi there Thank you for leaving the review. Apologies for the experience you have had with us, it sounds like we fell well below where we want to be with our customer satisfaction. We did have an issue with the Xmas tops last year and them being stuck in customs for a ridiculously long time, We have made sure we are ready to go for the Xmas rush this year. I do hope you would choose to shop with us again and give us a chance to wow you... Have a great day.

Posted 6 years ago

“Ordered in November, still waiting for my order. After numerous attempts to contact customer services I am not getting anywhere and am being told my order is stuck at customs. I have a feeling my Christmas tops I ordered will not be here in time for Christmas. No idea when I will receive these and customer services don't seem to know either. Such a shame as I have always heard great things!”

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Posted 7 years ago

Hi There Thank you for taking the time to leave a review... Apologies you're experience with us wasn't a great one. We did have a few issues with delivery dates concerning the Xmas tops and I hope you did receive yours in time for Xmas. Apologies once again and I hope you would give us a chance to impress you in the future. Have a great day.

Posted 6 years ago

“Poor customer service and can’t deliver within time frame they specify plus you have to chase them for answers! Such a shame”

Helpful Report

Posted 7 years ago

Hi there Thank you for taking the time to leave a review... Apologies that you didn't have a great experience with us... We take customer satisfaction very seriously but obviously on this occasion we failed. Apologies once again and hopefully you will give us another chance to impress you. Have a great day.

Posted 6 years ago

Elsie's Attic is rated 4.6 based on 3,924 reviews