Etsy Reviews

2.2 Rating 582 Reviews
30 %
of reviewers recommend Etsy
2.2
Based on 582 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 42%
Accurate And Undamaged Orders
Greater than 86%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Over A Week
Customer Service
1.3 out of 5
Returns & Refunds
Refunds Process
Difficult
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Etsy 1 star review on 17th April 2024
A M
Etsy 1 star review on 7th March 2024
Mischa Pearson
Etsy 1 star review on 28th November 2023
Jo
Etsy 1 star review on 11th November 2023
Anonymous
Etsy 1 star review on 27th July 2023
Linda. B
Etsy 1 star review on 27th July 2023
Linda. B
Etsy 1 star review on 8th July 2023
Anonymous
47
Anonymous
Anonymous  // 01/01/2019
Item exactly as looked on site. Well wrapped and Good value.
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Posted 3 years ago
Excellent, easy to use site, easy payment and wonderful products, often handmade. Great communication with sellers and products arrive well packaged and on time.
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Posted 3 years ago
Etsy have people who really care about the products they are selling. I have bought a lot of things from these sellers and they have never disappointed. An easy website to use and payment easy too with wonderful handmade products.
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Posted 3 years ago
Love etsy. Always had brilliant things from there. Always been very happy with what we have received and it's always been quick to arrive.
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Posted 3 years ago
I had to wait for a long time for my order but it was worth the wait my boy and girl statue are awesome I love it thank you Patrick got it today
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Posted 3 years ago
Lovely!! Greta prices for great things. So unique!! Love my buys from here!!
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Posted 3 years ago
I ordered a face mask from, You So Crazy Fashion, through Etsy, I was VERY pleased! The quality is excellent, and delivery was quick.
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Posted 3 years ago
Wonderful vendors in rug hooking and weaving . . .
Etsy 5 star review on 12th August 2020 Etsy 5 star review on 12th August 2020 Etsy 5 star review on 12th August 2020
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Posted 3 years ago
My order was handled efficiently from start to finish. I ordered NFL masks for me in PA and daughter in CA. Four different teams for family favorites. No shipping charges. Snail mail arrived in a reasonable amount of time. I would order from Eric again.
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Posted 3 years ago
I ordered a "welcome baby" stork made by Milano's of New York, it arrived in 2 weeks and it is beautiful! Very nice table centerpiece for the baby shower. Thank you Milano's, I am very impressed!
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Posted 3 years ago
I buy and sell on Etsy, love it -- In the past months I've ordered fabric, elastic etc from about 10 sellers, and everything was as described and got to me so quickly. I also sell handmade items on Etsy -- and as I provide great customer service, so far so good. I would suggest to BUY FROM YOUR OWN COUNTRY when possible -- when I'm searching for items there is a filter to show ONLY RESULTS from US. Also, I only sell to U.S. customers, this way I avoid a lot of shipping issues both buying and selling. Buyers who look for cheapest items from overseas, for example China or India are possibly going to be disappointed with quality or shipping delays. (I do sometimes buy from overseas, but I am knowingly taking a risk.) Every seller has feedback, look at it before buying -- also make sure to read descriptions -- some items are made to order or take longer to process, this info will be in the detailed descriptions.
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Posted 3 years ago
Love this site - so many lovely, unique gift ideas from talented crafters and friendly sellers :)
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Posted 3 years ago
I have ordered numerous items from small businesses via Etsy Very happy with my purchases A company like Etsy gives small companies a chance to display different interesting things one isn’t always aware of
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Posted 3 years ago
Glass items were received in excellent condition, prompt delivery. Very satisfied with their service.
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Posted 3 years ago
Really personal product and delivered quickly
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Posted 3 years ago
I ordered some prints from Charlieglebby on etsy , amazing prints , just as described, great communication and quick delivery x brilliant
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Posted 3 years ago
Bought a beautiful pair of 14k diamond stud earrings set from a seller on Etsy. It was a vintage item and from a seller with a very high rating and number of purchases. The seller was a sincere pleasure to deal with from star to finish. The date that I purchased them was on April 28th and I received the earrings on the 1st of May. Don't believe any of the anonymous reviews here at all. Never had a problem with Etsy in all of the purchases that I've gotten over the years.
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Posted 3 years ago
The print from The Ibis Print Gallery was exceptional quality. I have placed 2 more orders. Excellent print.
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Posted 3 years ago
I found this site amazing for the type of products you cant find in your local stores, they have more items and a better quality , would highly recommend
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Posted 4 years ago
Very wide range to choose from. Good communication from sellers Quick delivery.
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Posted 4 years ago
Etsy is rated 2.2 based on 582 reviews