Fashionnova Reviews

Name: Fashionnova
Rating: 1.98

2.0 Rating 2,867 Reviews

23 %

of reviewers recommend Fashionnova

Company Reviews

Metrics

2.0

Based on 2,867 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 24%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Fashionnova 1 star review on 22nd August 2023

Anonymous

Fashionnova 1 star review on 28th February 2023

Ms Madaf

Fashionnova 1 star review on 27th February 2023

Anonymous

Anonymous // 01/01/2019

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“I just received the three shorts I ordered on the weekend. They're all so lovely, I can't wait to wear them! Thanks, FASHION Nova.”

Helpful Report

Posted 6 years ago

“Sweaters are my definite favorites. I love every sweater this shop ever put out. The quality is so worth the price. The jeans are also of fantastic quality. And don't get me started on those leather shorts! So many good finds here.”

Helpful Report

Posted 6 years ago

“I just purchased two turtlenecks last weekend and I am so satisfied with their quality. It was my first time placing an order so I didn't expect much. FASHION NOVA exceeded my expectations - the delivery was fast and items are neatly packed. I'm one happy buyer.”

Helpful Report

Posted 6 years ago

“Great company with excellent customer care services. The branding is really good and the items are so nice and classy. Regardless of the season, fashionNOVA always have something good to offer. Plus a hassle-free transaction and delivery.”

Helpful Report

Posted 6 years ago

“I placed an order Saturday after noon, the order was delivered 2 days later. The shipping was amazing. When I opened my package, I noticed the pants were ripped. I took a few photos and went to bed. the very next day, I emailed support with photos and order number only to find out my item was no longer within warranty and they were not able to help me. They pretty much said: sorry but you must purchase another item" Way to treat a loyal customer. There go 30$ to someone else pocket and I have ripped merchandise on my hands. Thanks a lot Fashionova. #CustomerServiceOfTheYearA ward!”

Helpful Report

Posted 6 years ago

“Horrible quality . Not only that but My package contained DAMAGED ITEMS . The stocking were torn and there was one missing strap on the teddy. They never gave me credit back for torn item however customer service rep told me the code would be sent to my email. Still waiting for the code . Worthless”

Helpful Report

Posted 6 years ago

“I ordered a pair of pants and didn't recieve an order comfirmation, so I contacted help support . They did not help or show much support i answered the same questions four times just be ignored . Finally i did recieve my package , but i would have been less worried about it if thwy would of told me it was shipped out.”

Helpful Report

Posted 6 years ago

“I love FASHIONNOVA. It never takes long for purchases to be up and on its way. Love everything about this shop. The clothes, the prices, the staff & the service - very friendly and professional. Never sent anything back. I never had to.”

Helpful Report

Posted 6 years ago

“It's my first experience buying clothing online and it has been amazing so far. I was helped by the customer support at fashion nova and was given instructions on my purchases. How is that for service! In addition to the sweater, I ordered a pair of denim jeans that's a perfect fit and very forgiving, slimming my lumpy backside which is just what I hoped for. Have worn it for work and leisure and it works well for both. Amazing shop. All the best.”

Helpful Report

Posted 6 years ago

“My experience has been nothing short of wonderful.... easy to use site, beautiful clothing, quick postage and such easy returns. Few touches make it interesting and special. I had a fabulous experience with fashion nova, plus they deliver fast.”

Helpful Report

Posted 6 years ago

“I honestly don't know how you could make it any better - the service is incredible, the prices are reasonable, great range of clothes for all shapes, sizes and occasion - it's fantastic and I love it.”

Helpful Report

Posted 6 years ago

“With this brand, there is always something that I just have to have! I just love the variety in the stock range. Customer service is second to none, any query is quickly answered. Plus my packages arrive very quickly!”

Helpful Report

Posted 6 years ago

“I have been a buyer of fashionnova for a year now and still to this day i wear some of the pieces I purchased years ago which shows how good the quality of the clothes are. Amazing fabric.”

Helpful Report

Posted 6 years ago

“I absolutely adore this shop and have been shopping here since they began. Not only do they create trendy and amazing clothesline, their customer support is also very efficient. I literally just have to visit their website, add some pieces to bag and wait for my package to arrive in a day or two. I get so many options to choose from at prices that just leave me gobsmacked by how affordable they are!”

Helpful Report

Posted 6 years ago

“It's very impressive how fashionNova can stock such a variety of clothing pieces that caters to all body sizes and preferences. Such versatile pieces, it's amazing they can keep up. Shipping is fast and the goods are of high quality. Beats me.”

Helpful Report

Posted 6 years ago

“The goods are priced fairly and their dresses are to die for. The collections are amazingly put. I love how the items I see seem to belong to my closet, naturally. My heart goes for this brand. Quality stuff!”

Helpful Report

Posted 6 years ago

“FN is doing a great job in terms of their services. I for one got no complaints. Been a buyer for a year now and so far, their items and deliveries did not disappoint! Great stuff.”

Helpful Report

Posted 6 years ago

“Everything fashion nova has to offer is so worth the price. The items are so trendy and comfortable. Their jeans are my fave! It's amazing how well made they are, fits me perfectly. I love almost everything this brand has to offer.”

Helpful Report

Posted 6 years ago

“FashionNova gives you a run for your money! The items are so good, for a very decent price range. They go on sale very generously and the delivery is superfast.”

Helpful Report

Posted 6 years ago

“I love all of FN's dresses, especially the Boho ones. The leather short collections are also such babes! The last time I purchased here was last week and I can't help but order some more items.”

Helpful Report

Posted 6 years ago

Fashionnova is rated 2.0 based on 2,867 reviews