Fashionnova Reviews

Name: Fashionnova
Rating: 1.98

2.0 Rating 2,857 Reviews

23 %

of reviewers recommend Fashionnova

Company Reviews

Metrics

2.0

Based on 2,857 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 24%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Fashionnova 1 star review on 22nd August 2023

Anonymous

Fashionnova 1 star review on 28th February 2023

Ms Madaf

Fashionnova 1 star review on 27th February 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Never received my order I've been emailing since March 24 when I received a notification that it was delivered l still haven't received a email back and it's April 25th Poor customer service Took my money and I have nothing Never again”

Helpful Report

Posted 3 years ago

“I ordered $197 worth it closed for fashion over 10 items it was supposed to be here at the end of March her it is s almost may I never received my clothes they were delivered to the wrong address because they changed my address I tried to get my money back they won’t resend my money they said that they resent the items out two weeks ago still haven’t received them I feel like they just took my hard working money and ran with it and this is the second time to because last time I bought 6 pairs of jeans and had to take 3 pairs to get the zipper broke before I ever how to chance to war it”

Helpful Report

Posted 3 years ago

“I bought 2 pair of jeans from this fake company,they were too big for me,I returned them and they still charge me for shipping,I sent several mails to them to pay back my refund into my bank card,they did not do such,they emailed me a gift card,I have 2 gift card that I couldn't use because they don't indicate any place to use your gift card at checking out.i ytried to email them to let them know I want to use the gift card to repurchase the right size but it does show where to use the gift card,they have not responded Till now,no phone to call,they are owing me $61.16.. People read reviews before you spend your money,,this company is fake,they need to be reported and exposed,I have not have this type if experience before from any merchant. This is really sad ,they give people gift card because they still want you to spend the money on their sight,but unfortunately the gift card cannot be use,,this is very sad,they will meetctheir doom one day for cheating innocent people that are trying to patronize them, I will never in my life buy anything from their store,,never..”

Helpful Report

Posted 3 years ago

“Attempted twice to use my return credit. Each time, I received a message stating gift card# not found. Tried to contact a rep via phone or email. No such thing. The absolute worst company I've dealt with. $75 credit gone! Money does not grow on tree!”

Helpful Report

Posted 3 years ago

“Lasership was scheduled deliver my package. They are a terrible company. They attempted to drop the package off at 11:00pm. They of course could not get through the gate due to it being so late. I gave them the gate code and they still never attempted to redeliver the package. I am requesting a full refund. This is unacceptable and Fashion Nova should consider discontinuing business with Lashership. I will not be ordering from Fashion Nova again due to this. Terrible company. They never issued me the $200 refund due to their choice to use Lasership.”

Helpful Report

Posted 3 years ago

“They have the worst customer service and return policy ever. They sent me a product that looked nothing like the photo and they won’t even give me my money back when I send it back. Once they have your money they DO NOT CARE if you are happy with their product. BUYER BEWARE since they are online only.”

Helpful Report

Posted 3 years ago

“6 months later, I am still waiting for my order to arrive.”

Helpful Report

Posted 3 years ago

“I placed my order on 04/13/2022 and paid extra for express shipping. MY delivery date was supposed to be 04/15/2022. It now says that my delivery date is TBD. What was the point of me paying extra if I am not going to recieve my order. My order is not moving at all still just says ordered. I can't get anyone to help me.I will never order from Fashion Nova again.”

Helpful Report

Posted 3 years ago

“Sorry to say, my but sad experience is from reading the reviews. I was so ready to place my orders and I'm such an avid shopper. Had made a list of items I was ready to place an order for until I pulled up the reviews. I am so disappointed with what I've read.”

Helpful Report

Posted 3 years ago

“On 04/04/22 I placed an order for items for my birthday. As of 04/07/22 (today) I noticed that my items had not been shipped even though I paid extra from them to arrive 04/08/22. After contacting fashionnova my order was shipped but wont arrive until 04/11 which is after all of my birthday festivities. I an completely frustrated and want the extra money I paid for express shipping returned to me. I will also be returning all items purchase and I'm sure they will try to credit me $130 however I am not interested in being credited because I will NOT shop here again. They have ruined my whole entire birthday weekend.”

Helpful Report

Posted 3 years ago

“Ordered to items to ship to Guam and it got delivered somewhere in California.fashion nova won’t refund my money and I don’t know whether to blame fedex .”

Helpful Report

Posted 3 years ago

“First, my package was delayed, then a week after scheduled delivery day I got a message stating my package was delivered by "FED EX" (which I never asked for) I trust USPS. I go to mail box no package no note nothing! Company refuses to replace my merchandise despite numerous attempts to contact someone! Will be reporting them.”

Helpful Report

Posted 3 years ago

“I don't know whether to blame Fashion Nova anymore or FedEx. I recently made a purchase with a gift card that I had from them? Why did I use a gift card? Because the exact same thing that is happening this time happened last time. My package sat at a facility in Ellenwood, Georgia for well over a month after I specified Express shipping. This time I chose priority shipping and it's taking even longer than when I selected Express shipping. So tomorrow I'm calling FedEx to see why this keep happening. Their products sit in LA for half a month and then Georgia the other half of the month with little or no movement. It's honestly ridiculous. I don't have the time to file lawsuits like they did the last time, but it really ticks me off that they offer a service that they can't deliver and then only want to refund you via gift card so that the company doesn't really lose any money. People, we've seriously GOT to stop giving business like this our money. Their clothes are ok but they really don't last that long and aren't that great quality that we can't find somewhere else to spend our hard earned money. In reality these review don't accomplish diddly squat other than being a channel for us to vent. This was the last time they're getting a penny from me. I'm deleting their app off of my phone as soon as I finally get this last order and blocking all of their advertisements on Facebook and Instagram.”

Helpful Report

Posted 3 years ago

“Got a pair of white cargo pants that had grey/black stains all over them prior to even opening the package! I might not have written a bad review if i could have returned for a refund, but the refund process was a loop in their website and was not ever able to find a way to actually return them. I hate negatively affecting businesses but i was very disappointed and will never shop with em again, and i would be hesitant if i were you too.”

Helpful Report

Posted 3 years ago

“Don’t deliver on time pay for express shipment still haven’t received 2 orders. Customer service stated will refund shipping fees still haven’t received that either.”

Helpful Report

Posted 3 years ago

“I used to love Fashionnova and I never had any issues with them until my last 2 recent large purchases in 2022. I don’t who what delivery service they switched to but my package was delivered to a house that wasn’t even in my subdivision! And 3 weeks ago I made about a $400 purchase, returned $81 worth (of course had to pay $7.99 for the return label) only for them to receive my returned items and not send my credit. I emailed about this multiple times and they keep sending me some stupid email About how I need to check my spam and junk folders for my e gift card… so why is it that I’m getting this lame response just fine, but the email that “supposedly” had my gift card is somewhere in cyber space Smh. This is ridiculous and they ought to be ashamed! It’s not like we’re getting cash back or credit cards refunded, it’s a store credit which forces us to have to still shop For something on their site after Sour experiences unless you just want to throw your money away. I know now to never spend my money with them again. They have gotten Horrible with customer service these last few years. And no one with the company seems to give a …….”

Helpful Report

Posted 3 years ago

“I'm requesting a refund if my items went arrived by Wednesday. I ordered on the 28th of March. It hasn't even shipped yet. This is violating the FTCS, MAIL, internet, or telephone merchandise rule. They were sued for this in 2020. I won't ever shop there again as I spent hundreds just for an event that I won't get to wear any of what I ordered because it hasn't even been shipped!!!”

Helpful Report

Posted 3 years ago

“The customer service is very bad! No way to call them! They refuse to issue refunds back to your credit card, they give you a voucher instead. Price mismatch, from final order to whatever you saw initially.... I called my bank for a chargeback.”

Helpful Report

Posted 3 years ago

“My delivery was two weeks off totally missing my son's birthday. Thier discount codes do not work ever. You have to pay for returns. And when you do returns, they only give you in store credit. When you contact customer service, they respond with what sales they're offering at the moment. This is the worst company to buy from.”

Helpful Report

Posted 3 years ago

“Clothing runs even small than they say...size charts has nothing to do with bust size. I ordered XL I wear a 4-6 bottom and a 8-10 top. ran extremely small returned I tried to get their return label but never got it so I then paid myself the 7.99 return then a fw days later they also charged my account 7.99 I told them and they basically aid to bad...then once they got my return I wanted credit back to my account and they issued a gift card...ugh just wrong all around. one I get me new items order three times larger if they don't fit I will chalk it up as a loss. Bad”

Helpful Report

Posted 3 years ago

Fashionnova is rated 2.0 based on 2,857 reviews