“Recently purchased a Dewalt battery charger from here, Item arrived as described, very good price and fast delivery. Would definitely recommend and shop with again”
“Great online store with competitive prices. Stock levels are always high. Delivery is super fast. Helpful with great customer service. Recommend to anyone!”
“ordered £600 of tools
I ordered £600 of tools, next day delivery, half came next day half the day after. Some tools were incorrect, poor customer service, they tried to send replacement but sent to wrong address. I would recommend using another company, as that tool was vital to my work. And it’s only just been sorted 2 weeks later”
“Order went through and was delivered no problem, reasonable prices. However, I purchased a hatchet and at no point was I asked to verify my age through ID etc. which is rather worrying!”
“I ordered the Triton Super Jaws SJA100E portable vice from FFX as they had this in stock at a very good price. The item was delivered very quickly and was well packed. I had a small problem setting up the vice as the instructions were rather vague. So I contacted FFX who were very helpful and offered either a replacement or refund if the problem persisted. In the event I managed with their help to sort it out and the vice has worked perfectly ever since. I find the SJA100E very helpful for all sorts of jobs as it is very stable and will support 10 foot 4x4 without difficulty. I have now added the optional log jaws, as I have a batch of 4inch hazel logs to convert into firewood.”
“This company has a great range of products at very competitive prices. Delivery of everything I've ordered (quite a lot!) since discovering them have all included delivery costs and have all arrived extremely quickly and well packaged.
Their website is clear, easy to follow and easy to navigate for ordering anything.
It's overtaken Amazon as the first place I look for tools and DIY kit.”
“Dont deal with this mob. After queuing at FFX to pay for close on 5000.00 of tools and all the pushing and shoving that was going on I spoke with an FFX guy who was getting flustered. He said it wasnt a problem just call them this week and place my order on the phone. If need be show them my slips for payments and they would match the prices. Guess what. Called them this morning card in hand and they are trying to rip me off by adding circa £ 200.00 to a lot of the items and makes the whole order close on 1 £ 1000.00 more !!!!. Lesson FFX " if you cant stand by what you say dont say it" I will not be ripped off in this way and will now make my experience widely know. I will also re post this information nearer the time of your show next year. The Paslode guys were great, the Festool guys were great. Just FFX trying to mug people off.
Your reply is fascicle. You was not interested in "looking into this for me" when I initially rang. It was just "oh... they shouldnt have said that" sorry you will have to pay the normal price. And yet by the power of reviews you then say "you may be able to help". How do you think I should read that ? Do you think I should now just place the 5k order with you. Too late!. the items I was ordering are now on the way from 3 of your competitors that recognise customer service is important. FFX you are victim of your own success and arrogance. Not for long I think if you carry on like this. You are by far not the cheapest and people should look around.. better prices... better customer service....to be found elsewhere !!!!”
