Fitbit Reviews

Name: Fitbit
Rating: 2.87

2.9 Rating 30 Reviews

50 %

of reviewers recommend Fitbit

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2.9

Based on 30 reviews


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Delivery Methods	Courier
Customer Service
Communication Channels	Telephone

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Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fitbit Flex unit wanted to have a software Update....couldn't get past this in set-up. So, elect an Update and item is screwed. Over an hour "chatting" to Fitbit on line help. I carry out all they advised and no difference. They give up. Later get e mail basically advising that my unit is outside of warranty and can't help but here's an e mail address to buy another from! From day 1 this item is a heap of rubbish. This problem of updates and freezing is the normal across all Fitbit products. I believe that after a couple of years they put out a software update that screws your Fitbit...I may be wrong but advising me to buy another rather than fixing mine STINKS. DONT BUY.”

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Posted 3 years ago

“Wife bought me a Surge one Christmas. Watch became an expensive piece of landfill once the battery started losing its charge. Fitbit do not offer a replacement battery scheme. Their Android app also pushes unwanted adverts to customers, despite disabling all notifications. Will look elsewhere for my next purchase.”

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Posted 3 years ago

“Fitbit charge 3 Rip off company. Buying something because of the things you've on the watch and then you have to pay monthly payment to use it??? 'Comon it's a joke!!! Never ever will buy anything from this company!!! Robbery”

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Posted 4 years ago

“Fitbit’s customer support has been the most radically frustrating, useless, and disappointing customer experience I’ve had with any product company. I rarely complain about anything and I could have very easily been a happy customer had FitBit done anything constructive to address this broken product issue. After the watch broke itself during the warranty period, Fitbit support did everything in their power to waste my time while not fixing something easily in their power to fix. Months of back and forth, them asking for photographic evidence of that their broken watch is broken with strangely specific onerous requirements, claims that they sent replacements that later deemed “lost in mail” when I had to notify them that nothing was delivered, and multiple occasions them claiming the warranty period is over when they had stretched the process out. Months later, I finally received a replacement. It broke again about 4 weeks later in exactly the same way. Contact them and asking for a refund (preferably) or at least a replacement was met with their usual frustratingly useless and time wasting routine. My FitBit watch is now in the trash, where it belongs. Way too much stress for a shoddy little watch.”

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Posted 4 years ago

“I purchased a fitbit charge 3 today. I purchased from Currys my issue is that no where in Currys or on Fit Bit information does it say it is not compatible with some phones. Whilst I can appreciate that maybe I should have checked but being of an older generation (explained in Currys) I had not thought it would be necessary. I cannot return the Fitbit to Currys as I opened the box in order to find out how to use it.I telephoned Fitbit whose answer was we are working on it, it won't work properly with your phone Samsung A3. Just wanted to warn others who may be considering purchase of a Fitbit check phone compatibility. Have told Fitbit they should include such information in their product detail. I have learnt an exspensive lesson today but also I will not spend any money in future with Currys and certainly won't be recommending Fitbit”

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Posted 5 years ago

“I paid £129 for a charge 3. I think it is poorly designed and doesn't therefore work very well. My wife bought a Chinese version (it looks like it comes from the same factory) and paid £29 for hers. It works fine. Fitbit's customer service is appalling. I will know better than to buy a fitbit product next time. Total rip off!!”

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Posted 5 years ago

“I have been using fitbit products for years and today my Aria scale broke. The sensor is broken! After taking it apart and seeing that they use cheap plastic in a scale that costs over $150 is absurd! Not to mention to replacement parts! Poor customer service”

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Posted 5 years ago

“Terrible company. Placed an order for a replacement strap - many days later as it hadn't arrived and I chased them - they told me they could not deliver for another 3 weeks. Had to speak via email, telephone, Twitter and livechat to get any response. They kept saying they would refer to their 'higher team' - which only ever replied in the middle of the night - usually between midnight and 3am. Eventually they confirmed they would cancel the order and I got replacement same day from Argos. They made clear order was cancelled and no money would be taken from my account. They wouldn't offer any recompense despite hours of chasing them for info and resolution. They gave me a FitBit Coach app I didn't want and have never used - they had to supply me with 3 separate codes for this as none of them worked, causing more stress. Two months later I get a jokey email from company saying the product has been despatched to me and the money for it taken from my account! Cue hours more wrangling via phone, Twitter, LiveChat and email. They refused to reimburse money taken from my account without permission/illegally and said I would need to return product when it arrived - they would then need 10 days from receipt of product back to reimburse me. They could either send a new mailing sticker - or I could return at my own cost to the Netherlands! (I live in the UK!) I had to repeatedly chase and complain till they agreed to cancel delivery from their courier and give me back my money - though this will take another 10 days. Never ever use this company direct. They are terrible and have woeful customer service. Never offered resolution or any compensation - constantly making me feel like it was my fault.”

Helpful Report

Posted 5 years ago

“I had one Charge 2 device, and 3x Charge HR. There were all very bad quality and had them replaced after less than 1 year until Fitbit stopped, saying the warranty is for the original purchase not replacement! So i I have Charge HR for 8 months now and it's disintegrating! I was always recommending it to people saying that even though it's bad quality the support naver make any problems replacing it. But now, I think it's not worth the money”

Helpful Report

Posted 6 years ago

“I ordered two Fitbit devices worth a total of £200 for my wife and me on 31 January 2018. I was notified by Fitbit UK that they had been dispatched on 5 January by their courier DPD. I was informed by DPD that the package would be delivered on 8 January to my nominated collection point. The shop wrongly returned the package to DPD . I could not contact DPD by phone and used their app, where a Customer Service person assured me they would try to get the return redelivered. The package is showing as returned. Fitbit Customer Support did nothing and we have no idea when or if our Fitbits will arrive. The moral of the story is that there are other fitness trackers available and while we have been long-term Fitbit users the company displays absolutely no loyalty or service to its customers.”

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Posted 6 years ago

Fitbit is rated 2.9 based on 30 reviews