FlixBus Reviews

Name: FlixBus
Rating: 1.11

1.1 Rating 178 Reviews

2 %

of reviewers recommend FlixBus

Company Reviews

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Metrics

1.1

Based on 178 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 4%
Accurate And Undamaged Orders	Greater than 63%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dina

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Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Avoid this company, they are crooks. They cancelled our bus due to a red weather warning two days ago. We were at the coach station, the screen said cancelled, the agents were walking around saying all the buses were cancelled, the phone line said everything was cancelled… The next day we asked for a refund and they said they never cancelled it. I asked for some proof and they wouldn’t provide it. We have pictures of their screens saying the coach was cancelled but they still refuse to refund, it’s shocking and I can’t believe they’re allowed to operate.”

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Posted 3 years ago

“If you want to be conned then use this service. During their scan of tickets, the ticket on my FlixBus app couldn't scan and I had to pay for another ticket last minute. At the time of booking it was £68.99 then during checkout they captilised on my misfortune by hiking the price to £112.99(picture proof) and now have palmed me off with a £46,99 voucher even with all the evidence. I have no interest in using the voucher personally. I was with friends who witnessed all this and if it wasn't for them I would of been stranded as I didn't have the money to afford the ticket at the time. I would of just been left in France alone due to them not being able to scan my ticket. Everytime I sent an email a different person responded, the service is a joke. I used to run a business and have to they treat their customers is absolutely appalling.”

FlixBus 1 star review on 12th January 2022

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Posted 3 years ago

“I highly and highly do not recommend this company. Went through their websites to get a ticket and they played as a 3rd party to another company. Not only the bus did not show up, but there was no notification about it. When I called flixbus because they sold me the ticket, they tell me that nothing can be done because they were just a 3rd party. But who did i get the ticket from??? There are many other traveling companies in the US. Fly by plane or take greyhound... but no this jack ass bus company. Not worth the honor of your penny”

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Posted 3 years ago

“After waiting 20+ minutes for the bus, we received an unclear notification that our bus was canceled— leaving a group of people stranded. No reason was given for this cancellation. Following this, I’ve received emails every few minutes from the company announcing canceled seats for spots and rides I have nothing to do with. I should have listened to all of the other negative reviews.”

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Posted 3 years ago

“I will share my opinion about this "wonderfull company"! I used the services of Flixbus when driving from Prague to Krakow. The trip was generally normal. But at the Katowice station, I got off the bus (to warm up). I came to the timetable where the bus was parked. And saw that it must leave a station at 6:30 p.m. It was 6:10 p.m. Time plays an important role here. I realized that I have time to go to the store at the train station. And when I got from there at 6:15 p.m., I saw that the bus was already gone! The driver does not matter about schedule and what you need to check the passengers! And left me in a strange city, without things or documents! But that's okay, because this story has 3 stages! I even drew a separate conclusion at the end, for those who don't want to read it all. Stage two. When I got to Krakow, I went to the company's office and told myself what had happened. The manager listened to me (by the way, it's the only sane person in this story). He said the driver was at the bus station but already leaved. He called the driver and told them about the incident. And he said in response that it is terrible and that we will surely solve this problem. No!!! It was sarcasm. He laughed and said I'll be in two days. Besides, Krakow for me is also a city in which I have nothing and also no acquaintances! Level three. I wrought a letter to support. They didn't care either. And my letter went unanswered for almost 2 days. Later, I also wrote to the company's manager in a live chat. He checked and replied that my application and the truth were received and of course we will answer it as soon as possible. I must say that more than a week has passed and "as soon as possible" has not come !! I. E. to my application so far and has not responded. I also had to stay another day because the second manager in the office refused to call the colleague and check the information when I returned. He made me wait another day. And it turned out he was wrong. When I wrote to the company for the second time, I promised the manager that if my application is not answered in 2 days, I will write on all platforms where I can find Flixbus company. But that didn't embarrass him either. And my parents taught me that promises must be kept. Fortunately for the company, I only know 4 languages and I don't have a lot of time. But a promise is a promise. Result: I lost 3 days with no things and no documents in a strange city, the driver even made fun of this fact, the company's managers are not interested in such cases (attention, there was an adequate manager in the story). At photo tickets and time, when I bought new tickets in Katowice.”

FlixBus 1 star review on 21st November 2021

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Posted 3 years ago

“Avoid if you can, they won´t assume their mistakes, being on a bus from France to UK that left and arrived more than 2 hours late, the refuse to refund or compensate. The EU regulations about delays of more than 120 minutes might not apply for them because they will never give you a refund. Also ii is hilarious how they lay in their website saying they have high rate reviews but looking at all the reviews online, they have many unhappy customers.”

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Posted 3 years ago

“Terrible, We arrived 15 mins prior recommended plus additional 15 mins before departure time. We we're early... and standing there with 4 other random riders and the bus never showed after waiting a full hour after departure time hoping the bus was just late..?.. We called customer service and was disconnected 2x before talking with a representative. The representative told us the bus was there and you/we all missed it. We requested a refund and that was denied!!! We requested a refund for our return trip and was giving a voucher instead and no refund. Very disappointing indeed. This trip was important. Also the loss of time, monies and a huge inconvenience with drop off and pick up arrangements. If I could give Flixbus a ZERO STAR RATING I WOULD. Thanks for taking our money and leaving us stranded!”

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Posted 3 years ago

“Super schlecht... Super schlecht.... Sie haben vermutlich Plätze doppelt verkauft. Einen Tag vor Abfahrt nach 22 Uhr haben wir einen Nachricht bekommen,dass unsere Fahrt ausfällt, ohne Begründung. Wir gehen davon aus, dass der ausgebuchte Zug trotzdem fährt, aber vielleicht überbucht war. Bis zur eigentlichen Abfahrt am Montagmorgen war der Service von Flixtrain nicht mehr zu erreichen. Als Alternative gab es Busangebote für den gleichen Preis ab 10 Stunden nach NRW. Wir waren gezwungen, kurzfristig ein sehr viel teureres Ticket bei der deutschen Bahn zu kaufen. Schade, Flixtrain hat uns hier definitiv als Kunden verloren.”

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Posted 3 years ago

“Ventilação do autocarro não funciona muito calor ar asfixiante autocarro cheio. Zero de segurança regras covid-19! Zero de apoio ao cliente simplesmente não existe! Muito muito mau 👎!”

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Posted 3 years ago

“Literally stole the money from its customers. A year ago i booked trip through Flixbus and the trip were canceled due to Corona. They issued me vouchers instead of refund the money back to my bank account. I didn’t notice that the voucher is valid ONLY FOR A YEAR since the issued date. Literally now we still in the middle of Corona and my 31,18euro is expired because I wasn’t able to travel anywhere. A very well trick from the company to steal the money. PLUS their customer service is really hard to reach and there is no way you could contact them for a refund.”

FlixBus 1 star review on 25th August 2021

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Posted 4 years ago

“I have tried to get my money back which is refund, but they denied it, then gave me a voucher, its kind a like forcing you to travel with them again. Also, my trip supposed to take max 4.30 hours from NY to Boston, but it took 6 hours, really don't know what was the reason.”

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Posted 4 years ago

“If I could put 0 stars I would!!! Flix bus is a horrible bus service from beginning to end! I went to the so called destination and the bus never showed up, so I called customer service and she re-routed me to go downtown, I almost missed the bus!! When I came back from my vacation it was 116 degrees in California and the BUS HAD NO AIR, THE DRIVER SAID THAT AIR HASN’T WORKED FOR 2days! 😳 I was traveling back to Vegas the bus was EXTREMELY HOT! Customer service did nothing about it. They said that they don’t accommodate customers since we got to our destination! They could care less about humans. I WILL NEVER CATCH THIS BUS AGAIN! 😡”

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Posted 4 years ago

“I have used flix bus once before without any issue. However today we are waiting one hour for this delayed bus. It is almost 100° in New York City and we are all standing outside. If the bus is delayed this much, the company should send out a replacement, not wait for the bus to arrive from his previous city!”

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Posted 4 years ago

“Many people say first bus is the worst company.. they’re not half as bad as this bus service. People cramped into a bus, with no social distancing.. oh wait, you’ve got to pay extra to sit next to your travellers.. yeah, don’t bother paying that.. they’ll just cancel it, not refund you, and put you on a bus that doesn’t even stop at the stop it’s supposed to! You’ll be thrown on a bus, not sat with your fellow travellers you’ve paid an extra ancillery fee for with someone you don’t know breathing all over you, because their mask is around their chin. Mmmm free covid. Like kids playing baby shark over and over again whilst dropping wotsits all over you? How about people with their callus ridden feet out all over the seats.. flixbus is for you. Honestly, I’m trying to make light of the situation, but it’s genuinely horrific. Feel free to contact them.. oh wait, their number isn’t operating on a Sunday, but their services are…? Honestly shut this shambles of a company down.”

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Posted 4 years ago

“From Boston to New York, driver takes 95 down, stuck in one jam after another. Peter Pan takes 84 and 684. Bus driver pulls over to rest stop with bus issue and does not make one announcement to anyone as to why or how long we would be there. Horrible, horrible service. And no cell phone rules. People talk as loud as they want.”

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Posted 4 years ago

“Left me stranded with no warning. Been trying to get my money back for months (March), Poznan (PL). Has ended up being 30 euros down the drain. Later, in the year - I used them in England and they cancelled my ticket. This is sham run by amateurs who don't care about their customers. They are happy to steal your money for a service which isn't provided. They might cancel on you and you can't count on them. I would rather pay double elsewhere then give my money to these blood sucking parasites”

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Posted 4 years ago

“Do not take this bus unless you want Covid! They lie and do not follow the regulations. When it left Boston it was at a 90% capacity, then made a stop in CT, where the bus filled up to 99% capacity. When I called the company, who is out of the UK, they said according to them none of the cities, including NY don't have a high Covid rate!! Look at the reviews on the BBB site. Again, I urge you, during this pandemic, not to take this bus!" Company!”

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Posted 4 years ago

“Unfortunately, I cannot speak to the actual service, as I needed to cancel my trip due to COVID complications, but I can say that their refund process has been lengthy, tiresome, and sketchy. Initially, I was meant to use their services in early April 2020, traveling in Austria, Hungary, and Poland. Early March, it became clear that I would not be able to make it to Europe, let alone Budapest, so I cancelled all three of my trips. I received automatic vouchers for all three trips; I took those numbers and used the form on the website to ask for a refund, as they instruct. My message was very clear and compliant with their instructions - it included all the original booking numbers, the new voucher numbers, and the amount expected to be refunded. No response. That's fine, I figured it was a busy time and it might take a while for my money to get back to me. A month later, early April after the date the original trips were meant to occur, I sent another message through their website inquiring about the refund, and again included all of the relevant information. This time, I promptly received an email from customer service offering the vouchers again, but quickly responded that I had no plans to travel in the next year, and would like the refund instead. They replied that it would take several weeks due to the volume of requests. Again, no problem. I waited another four weeks (it's now mid-May at this point) before sending another request. This time, I replied to their email rather than using the form, which seems to be the best way to get in contact. I reminded them that it's now been quite a while since they said they would refund me, and even longer since I cancelled the trip and asked for the refund in the first place. Another canned response about volume of requests and that they hope I travel with them again. I'm frustrated, but I've worked in customer service and know that this could be a system issue or simply something higher up. So I wait. Again. It is now late June 2020, 4 weeks since I was last promised my money back, 8 weeks since my initial contact with customer service, and 12 weeks since I submitted my first request (which, mind you, never received a response - only after I followed up did someone contact me). I've replied to the email thread again, but I expect another response just telling me the same thing. In each email, they have stated that they "remain confident that your experience was an exception and not the standard" (based on other reviews, it IS the standard) and they "look forward to the opportunity to restore your faith in our product and services on a future FlixBus journey". This will not happen, as I will never use Flixbus to travel, even if I ever do make it to Europe.”

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Posted 5 years ago

“NEVER AGAIN me or my friends. I will advice anyone to avoid Flixbus. They change your trip hour and if you cancel the trip you get back vouchers not a refund. They refuse to refund you and don't answer to emails. Unproffesional company. Realy disappointed... only the money matters, the clients have no rights.”

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Posted 5 years ago

“Left us stranded at midnight at the airport. Scam!”

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Posted 5 years ago

FlixBus is rated 1.1 based on 178 reviews