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FlixBus Reviews

1.2 Rating 100 Reviews

4 %

of reviewers recommend FlixBus

Company Reviews

1.2

Based on 100 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

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FlixBus 1 star review on 18th March 2024

FlixBus 1 star review on 18th March 2024

FlixBus 1 star review on 28th July 2022

FlixBus 1 star review on 28th July 2022

FlixBus 1 star review on 28th July 2022

FlixBus 1 star review on 3rd June 2022

FlixBus 1 star review on 3rd June 2022

4

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was traveling to Netherlands from Europe and the prices for flights were through the roof. Then I came about flixbus and the facilities they provide in the bus and was happy to book my journey and travel by road. My experience was great, the time keeping was excellent and the buses are environment friendly and clean. I'm definitely going to use flixbus more often.”

Posted 5 years ago

“Got me in comfort from Vienna to Bratislava quickly and cheaply”

Posted 5 years ago

“Very easy and fast in booking a trip”

Posted 7 years ago

“Well if people are so worried about being around other people not wearing masks, do t take public transportation!!! Rent a car!!!! My husband is one if the NyC to be Boston flix bus drivers, and I can’t get over how people actually has the nerve to complain to him about how most people aren’t wearing masks!! Lmfaoooooo”

Posted 2 years ago

“This review is just about customer service, as I’ve not yet been on their bus. I gave only 3 out of 5 stars, because I don’t appreciate that there is no number to call (USA), or that I had to wait about 15 minutes after typing my first question to get a response (Greyhound responded immediately, and shortly afterward gave me their customer service number). However, once the customer service representative responded, everything went well. Mirjeta (the name used by the customer service representative) was polite and answered all my questions in a timely manner. I already knew that I wasn’t going to get any money back as I had read about this ahead of time, but was relieved to hear I would get all but $20 US of my fair in flixbus credits if I cancelled more than 3 days in advance. (I would have lost 25% (over $185 US) with Greyhound since there are less than 30 days before the trip). She (?) also let me know I have a year from cancellation to use the credit, which I expected. I asked about leaving a rating for her (?) and she (?) said I could do so after the chat ended, so I assumed I would be redirected to some rating survey. This didn’t happen though. Maybe I didn’t wait long enough, or maybe it’s because I was using my phone? Either way, since I didn’t get redirected I decided to leave my review on here. Thank you Mirjeta for your help! I hope I will be able to leave a positive review for the actual trip(s)…we’ll see!”

Posted 10 months ago

“Last Friday February 23, 2024. The flixbus came late at Florenz, Italy for about 45 minutes. Furthermore, it arrived in Munich also for 4 1/2 hours late. I had messaged and discussed the matters thru their Customer Service. However, there was no resolution takes place. Not even a compensation to refund the half, if not the whole fareprice. The Customer Service replied that the late arrival is not covered for the compensation. Althoug, I have explained that because of late arrival, I had missed my connecting transportation in Munich. The Time wasted and money is not what the company is utmost for their passenger. I hope those future clients and passengers will try to use other bus company, that helps and bring the matters of their passenger's rights.”

Posted 2 months ago

“On April 28, 2024, I traveled from Paris (Bercy Seine) to London (Victoria Coach Station) via a FlixBus service, with a departure time of 10:15 (Paris time) and an arrival time of 18:55 (London time). My booking reference number for this particular trip is 315 443 4163, route 700. Unfortunately, upon my arrival in London, I realized that I had inadvertently left my suitcase in the luggage compartment of the bus. The suitcase in question is a medium-sized black one with four wheels, displaying some minor scratches, and branded "Newcom." Immediately upon recognizing my mistake, I hastened back to the station within a mere 10 minutes, only to find that the bus had already left. Despite my swift actions to retrieve the suitcase, which included visiting the station on the evening of April 28 and again on April 29, as well as lodging a report with FlixBus's lost and found department (report reference number: 37302145), there have been no updates or leads regarding its whereabouts. It has now been more than two weeks since my first contact with the lost and found service. The inability to find my suitcase, which was left in the luggage compartment of your bus, for such an extended period is unacceptable. This lack of professionalism on your part is simply unacceptable. I vividly remember the driver who operated the route and have provided all relevant details. Despite suggesting the possibility of contacting the bus driver, FlixBus declined to do so, citing privacy concerns. While I acknowledge my own error in leaving the suitcase behind, I am profoundly dissatisfied with FlixBus's approach to resolving this matter. I believe the company's actions—or lack thereof—could be construed as negligence. Consequently, I am considering taking legal action to address this situation.”

Posted 1 day ago

“I recently had an extremely disappointing experience with FlixBus that I feel compelled to share. Despite expecting a reliable and comfortable journey, my trip was riddled with issues that made it unpleasant. Firstly, the seats were incredibly uncomfortable. This was not what I expected from a service that markets itself as a convenient and comfortable travel option. Additionally, the washroom was poorly maintained, with no toilet paper available. This basic amenity should never be overlooked, and its absence was both inconvenient and unhygienic. It reflects poorly on the company's attention to passenger needs. No WiFi! Lastly, the bus was operated by a different company, with no FlixBus signage or route number displayed. This caused significant confusion among passengers, as it was difficult to identify the correct bus. Overall, my experience with FlixBus was far from satisfactory.”

Posted 2 days ago

“STAY AWAY!!! Deceptive practice with upselling prime seats with seat chart!!!! You will not get your extra paid seat and this is why! You will walk on and the first row is blocked off. The driver is blocking the seats so they are not caught smoking while driving!!!!!! My seat was suppose to be the best seat 1C unobstructed view but instead 1C will either be the opposite side and depending on time of day it may be first row but mostly 2nd row. I paid extra for 1st row and got 2nd row opposite the side I wanted. The company is completely aware of this practice and said they may block off for safety reasons. Well this trip compromised my safety and health after I can see the reflection of the driver smoking. I was wondering why my throat was scratchy and my allergies started to flare. This is not in the customers best interested and not only was I charged more but I received second hand smoke in the process!!! Also WIFi does not work and power outlets do not either.”

Posted 2 days ago

“I am currently sitting on a bus from Windsor Ontario Canada to Toronto Ontario Canada. The driver is very clearly anti-smoking as he is ensuring that he centres me out in front of the other passengers when I asked him if I had time to have a quick smoke on a stop. Even worse, I just went to use the washroom and it smells horrible! The lock is busted and when anyone opens the bathroom door, the whole bus reeks. I have taken many rides with this company and only one hour in to a 5.5 hr trip..I am disgusted.”

Posted 3 weeks ago

“Just run away from these guys .. never trust .. they gave me a useless voucher for €265 instead of returning my money after cancellation. They can return the money as I did not and could not use their services. But their policy is only to give voucher”

Posted 3 weeks ago

“terrible experiences with Flixbus in France unprofessionnal drivers who often don't speak French unconfortable buses, no wifi, no toilets in buses tickets became so expensive I will never take Flixbus again”

Posted 3 weeks ago

“just want to say don't book bus with them if you don't want yourself to be in an embarrassing situation. Not kidding but we really had to spend a night roadside, Infront of their office because of their own mistake.”

Posted 3 weeks ago

“This company is a scam. Busses don't run on time. The company advertises and sells things that aren't real like reserved seats and wifi on busses. The busses are in various states of disrepair. Some of the drivers look like they just got out of bed. 100% unprofessional.”

Posted 3 weeks ago

“I went on a trip from London to Vienna and it was an absolute nightmare. For context, I am a 20-year-old female student, and I was solo travelling with a transfer on both the outbound and return journey. My outbound journey was to stop at Cologne, and was delayed for 3 hours at departure. I was to miss my transfer in Cologne, and no attempt was made to contact me in regards to booking me onto the next available bus, as stated on the help page. I ended up having to look for my own alternate form of transport, which was significantly more expensive than my originally planned ticket, and was stranded overnight in Cologne with no food or water. Mind you, I was later made aware that I was not to receive compensation for my delayed journey as I decided to take it anyway, and rather than refunding my more expensive alternative bus to Vienna, my original ticket was to be refunded, which was appalling enough as is. I thought the nightmare was over, but my journey back proved to be significantly worse. Once again, my bus was delayed, and I was going to miss my transfer, this time in Belgium. Once again, I had to book my own alternative transport, as no attempt was made by Flixbus to rectify their own mistakes. This time, however, I was stranded overnight for a whole 12 hours, and had to organise accommodation myself. I would like to remind you that I am a female student and felt incredibly unsafe and abandoned in an unfamiliar city, and was lucky enough to even find room in a hostel that I had the funds for. My subsequent transfer suffered only a minor delay at departure, but missed the ferry, due to which we were stuck at the port for ages - once again, no opportunity to get food or water, absolutely boiling in the bus. While I did manage to get home (fast-forward 48 hours, for both journeys), it was already nighttime by the time I arrived, so once again I was left incredibly vulnerable. I feel the only fitting description of my experience with Flixbus is Murphy's Law: 'Anything that can go wrong will go wrong'. I am shocked at just how uncooperative the company was, and even at the state of the delays of the buses, and I can safely say I will never be taking ANY journeys with Flixbus again.”

Posted 4 weeks ago

“I will never book on Flixbus again --- I sent my mom to Orlando after her brother passed away. On her way back home she was dropped off that the train station and the driver watched my mom stumble all over a concrete floor and didn't even bother to help her!! She had a sprained wrist, sprained elbow a nasty scratch and a semi concussion. The driver all he did was pick up her suitcases placed them on the bench and told her she can now call her child (me) and that "Maybe tomorrow you will have a bruise on your face" got back on the bus and kept driving to the next destination. Did not bother to call 911 or even their supervisor to see what can be done. Left her on the concrete. We've taken many buses to Orlando but this one right here WE WILL NEVER USE!!!”

Posted 1 month ago

“dirty bus,drivers don't stop for toalet breaks, i was in the bus for 4 hours ( for the trip 5 hours and 30 min ) with our stop”

Posted 1 month ago

“I booked a FlixBus from OKC to Tulsa and back to OKC…what I got was a very dirty, rundown Greyhound bus with a filthy bathroom both ways. I asked the person in OKC where the FlixBus was and she said this was a FlixBus…very deceptive and disappointing.”

Posted 1 month ago

“I have received the worst customer service of my life - would never travel with Flixbus. My partner and 7 other passengers were abandoned outside Belgium at a service station - in what I believe was a racist incident with their driver. All passengers left behind were black and brown. The driver left 8 people after he looked them in the eye, one person was waiting to get on board and asked the driver if he could go and get his brother and friend. The driver said yes and drove off regardless. One person left behind had his sister and disabled mother on board the bus and the driver ignored their pleas to wait for them. I have been on the phone 7 times this morning to get to the bottom of the issue with my partner on one phone and the customer service on the other side. Every customer service representative has made a different excuse after excuse as to why they can’t help in 4 instances I was hung up on. When asking to speak to a supervisor I was told that there is no one else to speak to. This treatment in 2024 is disgusting and I will never be travelling with Flixbus again. This is a scam company. I am appalled and saddened to have wasted my time whilst 8 people have been left stranded in the middle of nowhere and have incurred more costs to get an Uber to the next city. The only direct update I was given was that Flixbus won’t be paying for this Uber because the don’t know where their driver stopped, how long for or what was communicated. Completely unacceptable!”

Posted 1 month ago

“I had a booking from Las Vegas to Los Angeles on 26th Mar 2024. 8.55 am. They cancelled the service and I had to call them and be with them for 20 mins. Rebooked to a 9.55 am service. Cancelled that too. And third time too they were offering a rebooking but cannot assure it won't be cancelled. Horriblest of all that I have ever witnessed. I come from India and our local bus services are by miles better on schedule and services. I am amazed these guys even survive in the US. They should be booted out of the USA for such pathetic services. Never ever again I am travelling with them.”

Posted 1 month ago

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FlixBus is rated 1.2 based on 100 reviews