Home Bargains Reviews

3.2 Rating 264 Reviews
55 %
of reviewers recommend Home Bargains
3.2
Based on 264 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
On-time Delivery
Greater than 69%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Under An Hour
Customer Service
3.6 out of 5
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Home Bargains 1 star review on 25th September 2022
Paula
Home Bargains 1 star review on 30th July 2022
Chris
Home Bargains 1 star review on 30th July 2022
Chris
Home Bargains 1 star review on 18th December 2021
Jane Gallo
Home Bargains 1 star review on 18th December 2021
Jane Gallo
Home Bargains 1 star review on 18th December 2021
Jane Gallo
Home Bargains 1 star review on 18th December 2021
Jane Gallo
10
Anonymous
Anonymous  // 01/01/2019
I ordered some flowers for my auntie as she has terminal cancer. I ordered the flowers to her home address but in the mean time she got moved to a hospice to die as her condition deteriorated. This was in a space of 2 hours. I emailed customer service to change the address to a hospice as the delivery was due the next day but the reply I received was the following; “ The ticket has been printed , so therefore it won’t be able to be changed “. I explained the reason and still this company would not change the address so my auntie could receive the flowers we had sent. I cannot believe a company could be so cold and have a customer service team that does just not care!!! Will never ever use again!!! It wot let me tick the box to rate customer service but if it did I would rate it 1 star.
Helpful Report
Posted 5 years ago
Customer service is disgraceful. The flowers were very poor quality, all open and brown at the edges and they refused to refund/ send another bunch. Very disappointing.
Helpful Report
Posted 6 years ago
On Friday my wife bought solar light (last one on shelf)On opening the next day found the item damaged with piece also missing. On returning the item found no designated customer services so had to wait in queue. When served by assistant he rang 3 times for assistance which took 15 minutes for a supervisor to come who then told me my receipt had to be authorised and made me wait a further 15 minutes before I could have a refund.I find this amount of time totally unacceptable as other stores make the process of refund/exchanges far simpler.
Helpful Report
Posted 6 years ago
Ordered a £20 bunch of flowers. They sent the wrong bunch and then refused to refund. Instead, they offered me a 99p voucher to use on future purchases. Ridiculous!
Helpful Report
Posted 6 years ago
Home Bargains is rated 3.2 based on 264 reviews