Home Bargains Reviews

Name: Home Bargains
Rating: 3.24

3.2 Rating 285 Reviews

55 %

of reviewers recommend Home Bargains

Company Reviews

Questions

Metrics

3.2

Based on 285 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
On-time Delivery	Greater than 68%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5

Visit Website

Write Your review

Tell us how Home Bargains made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Home Bargains 1 star review on 16th March 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“be carefull with home bargains car park...last time I spent 430pound!!!! and that was my last shopping with this chain shop!!!! I received ticket coz I was over 2 hours!!! spending 430 !!!!! shop can't really help coz I didn't appeal to parkingeye....I didn't coz I can't win🤷 I didn't even had chance to pay 60 coz I was on holiday so I just paid 100!!!! never again home bargains🤮”

Helpful Report

Posted 2 years ago

“I bought some straw for a baby rabbit. I was keeping her in the house until her injections kicked in and was using puppy pads under her sawdust. Put some straw in on the night. Within a day the whole cage was crawling with these. Had to take the rabbit to the vet and get her unstraw mited. We had to throw away her toys that could have got mited and had to pay for the carpets to be cleaned. The vet put the bugs under the microscope and they were straw mites. Must have cost me £100 to pay for vet, treatment, new toys and carpet. And did home bargains pay me back? Did they heck. They offered me an instore credit of £30. So that would actually cost them £10 after profit maybe!”

Helpful Report

Posted 2 years ago

“Bought a paint roller did not get a receipt so checked out the item in the carpark only to find it not fit for purpose toke the item back in with in 5 mins and was refused a refund saying the product was not faulty which can clearly be seen in the photos The store manager Donna was very helpful”

Helpful Report

Posted 2 years ago

“Customer service is a disgace and a joke, i went into Ashington store for angel perfume foe my wives 70th birthday and our golden wedding, as the store had non on display i asked a member of staff who said it was out of stock. I then sent a email to customer services who replied to say it could not yell me when stock will be coming into store and told me to check the store locator for the phone number for the store after i had already told then Ashington store is not on the store locator. After i found out the store telephone number, no one answered and says leave a message witch i did but no call back.”

Helpful Report

Posted 2 years ago

“I went to the plattbridge Wigan store again & the manage are still allowing a homeless guy standing near the door smoking cannabis & drinking cider. His smoke goes all around the store & the staff say nothing to him. I am going to shop somewhere else now i spent a lot of money in there.”

Helpful Report

Posted 2 years ago

“Home bargins it the worse place to shop. No understanding regarding people with invisible disabilities. The staff have no customer service skills & most of all the healthy & safety standards are appalling . Oldham centre store”

Helpful Report

Posted 3 years ago

“The store in Platt Bridge Wigan, is a disgrace. They allow homeless people to beg outside the store & the beggers drink beer & smoke weed & the stench of the weed being smoke is all around the store inside.”

Helpful Report

Posted 3 years ago

“I am FUMING! I placed an order of cat litter 1 case supposed to have 8 bags. I ordered 2 cases. Only 2 bags been delivered. I called customer services and been told only one person worked that day and no one picked up the phone in refund department. Eventually i got email response and a refund for missing items. Although they sent me wrong amount and i had to calculate for them as there was some money missing from the refund. I ordered AGAIN, as I still need the remaining litter (3 cats at moms home). I paid £10 for Hermes (Every) delivery. They left the heavy boxes in communal area downstairs, for my elder mother to bring those boxes up herself. Although the note in delivery was clear ''please leave outside the flat doors''. I called home bargains customer services, and the women on the phone only said sorry, but there is nothing she can do about it. At this point no refund offered for delivery (and when i asked for that she said she cant offer that), no compassion or emotion towards the situation. She could care less. I will be deleting my account with them for good and will never buy anything from them, because the customer service could care less about it. Update: my elderly mother had to additionally PAY a random guy to bring it upstairs for her.”

Helpful Report

Posted 3 years ago

“Website misleading I was lead to believe I could get multipack offer of 24 cans of cat food for £4.58 I ordered 2 packs maximum allowed when received I only got 1 pack of 24. I was told had ordered it wrong but as you couldn't order anything else that is not true.”

Helpful Report

Posted 3 years ago

“Home bargains oldham store is the worst place too shop. I am autistic & I have a bladder condition. I coped with it being busy but by the time I got to the tile I was struggling. When I got too the que the male member of staff what was working the till was going very slow. When it came too my turn at the checkout I asked if he could go a bit quicker. I was met with a very sarcastic attitude from him & very rude. This left me feeling very high rated. This is not the first negative experience I have had with staff members. None of the staff are approachable or friendly & don't have a clue about invisible disabilities. Definitely not a store that is autistic friendly. This needs too be sorted out because it is discrimination”

Helpful Report

Posted 3 years ago

“I have written a very long and detailed review about this dispicable company. It appears it has not been printed, however I have had it printed on trust pilot, so if you can be bothered to go to TP you will be able to read what kind of company this is. It has no duty of care for its customers. The CEO can't be bothered to reply to your letters, perhaps he is too busy on his yacht to bother about us customers. The customer service is the biggest joke. How they call themselves customer service, they do anything but serve their genuin loyal customers. I or my friends and family will never shop in there again!!!”

Helpful Report

Posted 3 years ago

“If I could give a minus star I would, unfortunately I am forced to put one star. This company is despicable, they don't care one bit about their customers. A company is only as good as it is when something goes wrong. This company laughs at its customers and calls them liers. The customer service is beyond bad. My husband got covered in bleach due to a top not being on properly. When we got home he placed the shopping bag on my table. When we realised what had happened. We took the bag with the bleach back to the shop and my husband had his bleached stained top on. We explained what had happened, the manager even acknowledged the bleach had run. But low and behold customer service said, on their investigation (what a joke) that the bottle was not damaged, we never said it was, the problem was the top wasn't on properly. So according to customer service my husband had dropped bleach down himself and damaged my farmhouse table. When we got nowhere with their so called customer service we wrote directly to Tom Morris CEO, well no wonder this so called customer service is so bad, he couldn't care less about his loyal customers either as he couldn't be bothered to reply to our letter outlining what had happened. Not only that about two years ago, my daughter was in the same store and my baby granddaughter was suffering with an ear infection, so was crying in the store as my daughter rushed round to get some medicine and one of the employees said to another "that's a good advert for condoms",and they both laughed. The manager didn't want to know, so we wrote to HB to say this was unacceptable and they just replayed more or less saying your word against ours. How disgusting that's how they treat their customers. Well they have lost hundreds of pounds from my family and I. I am also going to let everyone know what kind of company this is. They take your money but treat you with comtempt. I would urge anyone to keep away from this store, can you imagine being treated like that in any of the supermarkets? disgusting HB !! You should be ashamed of yourselves.”

Helpful Report

Posted 3 years ago

“Went into mayflower basildon store staff member was very rude no please thank you didn't even tell me how much my bill was !!!”

Helpful Report

Posted 3 years ago

“Bought a helium balloon for Mother's Day and it started to go down as soon as I got it home, it was a 31" one. Took it back and a manager said he couldn't do anything about it! How rude! This manager obviously has no customer skills. As the shop assistant wanted to refill it with helium. He said no! I shop in HB five days a week. I will certainly be complaining to head office.”

Helpful Report

Posted 3 years ago

“Your company only want to see positive reviews, the plattbridge store allow the homeless to congregate outside the store begging & causing a nuisance to its customers.”

Helpful Report

Posted 3 years ago

“I bought a hair mask( argan oil hair mask ) and when I opened it at home more than half of product was missing from the container. Can’t be bothered to take it back as it was very cheap but come on.. please check your product wasn’t tampered with when you buy it.”

Helpful Report

Posted 3 years ago

“awful staff. attention seekers are all the servants there. I came to pay to N1. at 11 am, no queues, no any other people only me. and the attention seeker servant, a man, instead of taking money from the customer ran away to the other servant and started talking about their life instead of the professional business. I tried to speak to a manager but it didn't come, I wasted my time and this awful shop didn't have any money.they have to replace the servants or this shop will be closed.”

Helpful Report

Posted 3 years ago

“It's the ones at Denbigh store in the red shirts grey jackets really think they are something special I've seen them belittle other staff who are clearly BENITH them. The trouble is Home Bargains is famous for letting kids play at being grown ups just look at the management... And nothing will ever improve as long as the company values the dollar rather than the mental welfare of there staff.. Boycott all HB stores that will make the big boys sit up and listen...”

Helpful Report

Posted 3 years ago

“The management team continously treat the staff in what can only be described as bullying tactics. Unfortunately on every single occasion I have been to one of their stores I've witnessed this from what can only be described as children playing house wearing grey jackets. The management team never lead by example. I even saw a manager walking away from a staff member telling them that a shelf they were by needed cleaning as it was filthy. Why didn't the manager just do it there and then? Also they expect staff to empty a 6ft high cage to be emptied and on the shelf within 45mins and if it's not they're given a verbal warning”

Helpful Report

Posted 3 years ago

“Awful stuff don't buy ready to use icing worse stuff ever runny .can not use as 2 colours. Wasted my time and money had to scrap icing of small cakes I wouldn't give any one to eat.cost me double in the end should of done my own like I usually do.still lesson learned.”

Helpful Report

Posted 3 years ago

Home Bargains is rated 3.2 based on 285 reviews