“Absolutely shocking quality of furniture and service. Of all the delivery services home bargins cpuld use they decided to use Hermes, the worst in the UK for delivering items damaged. 2 of the 3 items I ordered were damaged on delivery, and the third item was left outside in the rain as they all didn't arrive at the same time of day. Will be returning for a full refund.”
“Bought Firefly LED Solar Lights - 200 Net Lights they worked for 2 nights. Stopped working never worked again. Yes they were cheap but you expect more than 2 nights. Changed chargeable batteries still nothing. Utter rubbish. Don't buy them. A waste of money. May as well just throw it in the bin.”
“I went into the Home bargains on Thompson St Barry, I only needed a few things, I went through the checkout nearest the door, the woman on the checkout was talking to her colleague behind her, neither of them acknowledged me, didn't even look at me, she threw my items down to me, didn't ask if I would like a bag or even tell me how much it was and when I waited for her to say how much my items were she looked at me and said Go ahead!!! Absolutely no customer service or politeness at all, I was absolutely disgusted, will think about going into that store again
Not a pleasant shopping experience š”
“No help given to an oapcouple Iām their 80,s at the check out trying to load their bags, and really struggling. To get them in the trolley. After they had spent over Ā£80. . Are the staff trained to assist customers or ignore them . Very disappointed. JH Bb104pj.”
“Your Rushden store is good, the only problem I have is on a number of occasions including today bmearing in mind Covid and wearing masks the female manager never wears a mask and today three women were in the store not wearing masks. They were not asked by any staff to wear a mask, why is this happening, I suggest someone carries out a snap check on this store and reprimands the store manager.”
“This shop wonāt let our school in the shop anymore because some people have been āstealingā not everyone from our school steal what I donāt understand why they wonāt ban the people that do and let the rest takes the mick plus we can just go home and get changed and go in it doesnāt make a difference itās against our human right”
“Romford lovely store. Rude staff member that grunted at me and generally unhelpful her name was Sue, should not be customer facing not wearing a mask and stunk of tobacco. Home Bargains treat your customers nicely.”
“I had a fall in the Aberdeen (Berryden) store on the 8th of April 2021.
I slipped on fluid that was on the floor ( no warning signs around the fluid) it looked like clear soapy fluid.
I was on the floor and an elderly woman customer helped me up.
She went to get a staff member.
They werenāt really helpful.
They got me a chair to sit on in the middle of the store where other customers could see my distress.
I couldnt really sit as it was so painful.
I was in severe pain and shock, I eventually hobbled out of the shop to get myself home.
The shop did take my name and phone number and email.
I went to my doctors as I was in so much pain and had massive bruises/ swollen mussels.
My doctor said I had pulled my hamstring and all my leg muscles.
The shop has phoned once and I have received one Email saying they would get back to me.
I have sent numerous Emails with photos but have received no reply.
I presume they are not interested in customers injuring themselves in their stores.
Their customer service and care is absolutely shocking.”
“Absolutely the rudest woman ever who works at Hanover st. Large lady , loads of makeup and tattoos!! Absolute zero customer service!! Avoid that shop at all costs!!!”
“i was at home bargains doing my weekly shop when one of the staff can up to me and started to kick me and then he uppercut me in the jaw and then i woke up in the hospital i only sufferd miner injury's this was a very Destroting event i just want to share my story it has damaged my confidants
thank you
sussan”
“At the coulby ,Newham store in Middlesbrough ,I tried to use my debit card ,I was invited to put in my pin number,which I could not do.The machine would not turn couldnot see the numbers,to use, the card the assistant,said their was nothing she could do,except pay in cash,I did not have cash ,so I had to give my pin number,so she could guide my hand,so she now knows my pin number,I felt very humiliated because there was a large queue at the till.”
“bought some over the ears wireless headphones got home tried them out sound was utter rubbish never mentioned built in radio which interferes with music on pc.batteries not enviromently friendly,my opinion keep well clear.”
“I got home with my shopping today and the lid had come off a jar off curry sauce (which things can happen) however it was what was in it!! Was just mould, I checked the date for 2022! I will attach photos off this, Iāve tried to speak to them but nothing has been resolved so be careful when you buy glass jars from this store.”
“Visited the new Peterlee store, it's a huge store but during the pandemic they need to be controlling the amount of people in there, queuing to get served I was 30th in the queue, then members of staff are puyting themselves in between the people queuing to put 1 bottle of pop on the shelf! I said if you'd said excuse me I would have moved, apparently she doesn't have to as she works there! The woman serving us wasnt wearigna face covering (fair enough if exempt) but chewing gum like a donkey isn't a nice look! Asked if I wanted a bag, I said yes please, so she Chucked 3 at me, I said I only need 1, she replied "I've charged you now"
I WON'T BE BACK. ITS LIKE THEY'VE BEEN GIVEN A JOB 10MINUTES BEFORE OPENING AND CUSTOMER CARE SKILLS ARE ZERO”
“Visited Hillsborough Sheffield today 14th Feb. No wipes or hand sanitizer out they were empty. At least 3 people not wearing masks and no one says anything to them! Messages over tannoy saying customers are important and please keep distance and use wipes and sanitizer on entry. Would have done if they were available ! I would have thought staff could refuse to serve people not wearing masks. If your company is concerned about customers they should look after the ones that abide by the rules. B &M bargains and Wilko and other shops in walking distance. Please up your game! Put signs on door saying no mask no admittance. We are in middle of a pandemic! If stores can ban shoplifters surely they can stop these people entering.”
“I am dissapointed to say that theā¦
I am dissapointed to say that the customer service with home bargains and head office is terrible my car was damaged & petrol tank & tank strap and underbelly pan guard ect was damaged by loose kerb stone in parking bays at local home bargains fraserburgh store on reporting this to instore manager alexander who watched cctv and verbally agreed to me and present witness that he could see the incident happen time and date stamped on store cctv filled out instore claim form & sent head office via email 2 quotes from local garages for repair after we recieved one letter from them via post to be left over 6 mo ths with no reply untill we had chased up the matter instore and got a hold of head office number in liverpool to be told they investigated this and dont belive there carpark was able to cause damage yet behold they have had entire carpark repaired ! Disgusting i was left paying insurance and finance on my car while awaiting to hear from them and ended up having to pay to repair it myself as mot was due and as a carer i relay on my car ! Disgracefull treatment from such a big company intend to take this matter to small claims court to be resolved i have all emails and photographs to back up this matter !”
“Lovely new shop in Holyhead. Sadly, they do not take covid measures very seriously. Young staff walking around and on tills with no masks. Also allow young mothers to enter with no masks and smirking at other shoppers.
Will be going to Poundland next door next time as I feel safer there!”
“Visited the store in talks pits yesterday as I regularly do. Was served by a very rude, ignorant young man called Josh on till 3. He virtually threw my goods down the belt at me and then proceeded to throw my till receipt. I had to stretch across the counter to pick up the two receipts. He showed no apologies for his attitude and was downright rude. If this is the quality of employees home bargains are taking on then they must be desperate and have no standards. This young man should not be serving the general public. Real bad attitude which was totally uncalled for.”
“Visited the store in Fallowfield Manchester. No staff were wearing masks and only half the customers. I complained to HO and their reply was that maybe the staff have an exemption certificate and the do 'encourage' the wearing of masks. Perhaps they should enforce masks I don't believe all the staff are exempt!”
