Just Eat UK Reviews

Name: Just Eat UK
Rating: 1.20

1.2 Rating 187 Reviews

4 %

of reviewers recommend Just Eat UK

Company Reviews

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Metrics

1.2

Based on 187 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 14%
Accurate And Undamaged Orders	Greater than 55%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	6 - 12 Hours
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

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Just Eat UK 1 star review on 24th July 2025

Matt

Just Eat UK 1 star review on 23rd April 2025

Anonymous

Just Eat UK 1 star review on 21st February 2025

Anonymous

Just Eat UK 1 star review on 4th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The driver turned up late my food was cold items where missing and the driver could not speak any English when I asked where my drinks where I could not get an explanation the service has gone right down hill in recent years”

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Posted 10 months ago

“Totally fraud. No compensation.”

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Posted 10 months ago

“My food was not delivered today”

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Posted 10 months ago

“Made an order for pickup, it was accepted. When I went to get it I found the restaurant didn’t exist. Just Eat customer service was awful. Refused a refund. I got scammed and they are totally okay with it.”

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Posted 10 months ago

“I am absolutely disgusted with the appalling service from Just Eat. They completely failed to make any attempt to contact me, and I never received my order. They refused to refund. I urge everyone to avoid using them for delivery. I am currently in the process of claiming a refund through PayPal, and I will be reporting Just Eat to Trading Standards for what I believe is illegal behaviour. Their customer service is a joke. The only way to contact them is through their useless website email, which is no help whatsoever.”

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Posted 11 months ago

“Frauds. Clicked "delivery" for order and upon paying it appeared as "collection." Cancelled it but "polite" assistant on their chat refuse to refund. Please read other people's reviews to see what a joke of a company this is. Need to be reported to Trading Standards. (Order no. 455692818 through my daughter's phone.)”

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Posted 11 months ago

“Cheap joke act. Wrong meal delivered which looked inedible. No apology. Just we owe you a refund. I won’t be using them again.”

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Posted 11 months ago

“I placed an order with them from a restaurant, Balti Hut, that I eat regularly from. It cost just over £30 and was inedible. Some parts of it were burnt and really dry. Some of the chicken in it was raw. I sent pictures and they have said they have given me just over £4 back and can't do anything else. I order regularly from here and never had to complain as the food is normally beautiful but on this occasion it was atrocious. I cannot believe they will not refund for a meal that had so much wrong with it.”

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Posted 11 months ago

“We recently placed an order, which was marked as delivered. However, we did not receive the food. Upon contacting the restaurant, we were advised to reach out to Just Eat directly. We ended up reordering the food, and when we contacted Just Eat for a refund, the request was denied on the basis that the driver had apparently left the order at our door. This is completely inaccurate, as we were at the door the entire time and received nothing. The handling of this situation, including the unhelpful customer service, has been extremely disappointing. I expected better accountability and support from Just Eat, and this experience has left me questioning the reliability of your platform.”

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Posted 11 months ago

“Money came out of account .....nothing was delivered ....2 hungry grand children....had to then walk to macdonalds a mile away in the snow and rain with grandchildren and pay more money”

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Posted 11 months ago

“The worst delivery service ever. No food arrived but stated on their app i5 had been delivered”

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Posted 11 months ago

“Yet again tonight we ordered grocerys you took our money we waited 3 hours no one turned up a you sent a message saying that it was delivered and its impossible to talk to anyone appalling never ever be back £79 gone”

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Posted 11 months ago

“Absolutely shocking, never again, incompetent in every sense of the word.”

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Posted 11 months ago

“Very unprofessional customer service.”

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Posted 11 months ago

“2 hours to deliver a burger in the same post code area? unacceptable.”

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Posted 11 months ago

“Ordered food, missing items refund refused, app deleted will never use again”

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Posted 1 year ago

“Disgusting service and terrible, unhelpful staff.”

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Posted 1 year ago

“Ordered food with just eat Heathrow branch, of kfc, never received food, even though my phone showed a order number. Contacted kfc they knew nothing about an order. Will never use just eat again, and will advise other people not to.”

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Posted 1 year ago

“For years I’ve been using just eat. It all used to be good experiences however something has changed in the recent months I’ve had multiple issues where I’ve ordered food and delivery drivers have refused to accept the order in an attempt to find ones more local or better paying ect well here I am now after ordering my food an hour and a half ago and once again the driver has not yet been assigned if this was a one off id be ok with it however it’s too frequent I think this is will be my final time using the app terrible service terrible to get to contact the company to discuss your issues they don’t care about the customers anymore avoid…..”

Just Eat UK 1 star review on 16th October 2024

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Posted 1 year ago

“I use JustEat at least once a week, and I've doing it for a long time, which equates to hundreds of orders. Support has been reasonable in the past, issuing refunds when an item is missing, or even when the food is delivered late and cold. However... my latest experience indicates that Customer Support no longer really "support", and are hiding behind a "policy" that can't be overturned. In my case, I paid £30 for a meal and only received (literally) half of it. JustEat simply (and quickly!!) refused to offer me any compensation. I even contacted the restaurant directly, and they said "sorry", but nothing else. This is truly terrible service. They are not what they used to be - probably from spending too much £ on TV ads instead of caring for customers. Very disappointed, and will change to another food delivery services. Because, luckily, there are others.”

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Posted 1 year ago

Just Eat UK is rated 1.2 based on 187 reviews