Just Eat UK Reviews

Name: Just Eat UK
Rating: 1.17

1.2 Rating 219 Reviews

4 %

of reviewers recommend Just Eat UK

Company Reviews

Questions

Metrics

1.2

Based on 219 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 13%
Accurate And Undamaged Orders	Greater than 56%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	6 - 12 Hours
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Write Your review

Tell us how Just Eat UK made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Just Eat UK 1 star review on 24th July 2025

Matt

Just Eat UK 1 star review on 23rd April 2025

Anonymous

Just Eat UK 1 star review on 21st February 2025

Anonymous

Just Eat UK 1 star review on 4th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We recently placed an order, which was marked as delivered. However, we did not receive the food. Upon contacting the restaurant, we were advised to reach out to Just Eat directly. We ended up reordering the food, and when we contacted Just Eat for a refund, the request was denied on the basis that the driver had apparently left the order at our door. This is completely inaccurate, as we were at the door the entire time and received nothing. The handling of this situation, including the unhelpful customer service, has been extremely disappointing. I expected better accountability and support from Just Eat, and this experience has left me questioning the reliability of your platform.”

Helpful Report

Posted 1 year ago

“Money came out of account .....nothing was delivered ....2 hungry grand children....had to then walk to macdonalds a mile away in the snow and rain with grandchildren and pay more money”

Helpful Report

Posted 1 year ago

“The worst delivery service ever. No food arrived but stated on their app i5 had been delivered”

Helpful Report

Posted 1 year ago

“Yet again tonight we ordered grocerys you took our money we waited 3 hours no one turned up a you sent a message saying that it was delivered and its impossible to talk to anyone appalling never ever be back £79 gone”

Helpful Report

Posted 1 year ago

“Absolutely shocking, never again, incompetent in every sense of the word.”

Helpful Report

Posted 1 year ago

“Very unprofessional customer service.”

Helpful Report

Posted 1 year ago

“2 hours to deliver a burger in the same post code area? unacceptable.”

Helpful Report

Posted 1 year ago

“Ordered food, missing items refund refused, app deleted will never use again”

Helpful Report

Posted 1 year ago

“Disgusting service and terrible, unhelpful staff.”

Helpful Report

Posted 1 year ago

“Ordered food with just eat Heathrow branch, of kfc, never received food, even though my phone showed a order number. Contacted kfc they knew nothing about an order. Will never use just eat again, and will advise other people not to.”

Helpful Report

Posted 1 year ago

“For years I’ve been using just eat. It all used to be good experiences however something has changed in the recent months I’ve had multiple issues where I’ve ordered food and delivery drivers have refused to accept the order in an attempt to find ones more local or better paying ect well here I am now after ordering my food an hour and a half ago and once again the driver has not yet been assigned if this was a one off id be ok with it however it’s too frequent I think this is will be my final time using the app terrible service terrible to get to contact the company to discuss your issues they don’t care about the customers anymore avoid…..”

Just Eat UK 1 star review on 16th October 2024

Helpful Report

Posted 1 year ago

“I use JustEat at least once a week, and I've doing it for a long time, which equates to hundreds of orders. Support has been reasonable in the past, issuing refunds when an item is missing, or even when the food is delivered late and cold. However... my latest experience indicates that Customer Support no longer really "support", and are hiding behind a "policy" that can't be overturned. In my case, I paid £30 for a meal and only received (literally) half of it. JustEat simply (and quickly!!) refused to offer me any compensation. I even contacted the restaurant directly, and they said "sorry", but nothing else. This is truly terrible service. They are not what they used to be - probably from spending too much £ on TV ads instead of caring for customers. Very disappointed, and will change to another food delivery services. Because, luckily, there are others.”

Helpful Report

Posted 1 year ago

“Ordered over £50 worth of food from Subway in Crawley and it never arrived. No contact, Subway shrugged off my phone call and sent me to just eat who I could only email and case was closed before it even started. Disgraceful. Worst service ever.”

Helpful Report

Posted 1 year ago

“Avoid ordering through Just Eat UK, take your chances with another middle man (Deliveroo, Uber etc.) or order directly from the restaurant. In short: Just Eat refused to refund me when our meal did not arrive, and did not give a reason why. Last night I had spent over £40 for my family and I at KFC. The driver arrived, explained they had given our food to a different customer, and gave us theirs instead: a much cheaper meal from a normal chip-shop that we could not even eat because by the time we had filed the complaint with Just Eat it had all went stone cold. We were not even given a receipt with which to tell how much we had been ripped off by. In the past I have had issues with their drivers (missing parts of a meal,) but Just Eat was normally able to offer part refunds and make things right. But apparently when one of their drivers decides not to give you a single piece of what you ordered, YOU are the one who is liable!”

Helpful Report

Posted 1 year ago

“Just Eat STOLE MY MONEY. Either they or restaurant cancelled my order, do I NEVER RECEIVED my food. So I am owed a refund. I've been waiting and waiting but no refund, only to discover when enquiring on refund status, Just Eat Claims I cancelled my food myself then, I went to collect same food order from the same restaurant instead of home delivery. I didn't realise JUST HOW CORRUPT Just Eat really is. I asked for documented evidence of my collection instead of home delivery, but the live chat Agent REFUSED ANSWER APPROPRIATELY OR PROVIDE ME WITH DOCUMENTATION that I collected my cancelled food. Something needs to be done with CORRUPT business food platform. JUST EAT ARE LITTERAL THEIVES, STEALING CONSUMERS' MONEY. They REFUSE TO REFUND ME. AVOID ORDERING FOOD FROM JUST EAT.”

Just Eat UK 1 star review on 9th October 2024

Helpful Report

Posted 1 year ago

“Ordered items that never arrived, Just Eat refused to refund payment for the missing things and instead kept citing a policy that meant they would never refund or change their decision - when pressed as to what the policy is, they said it is internal and they can't disclose details. So if you give them your money and nothing arrives, you can expect no money back due to an imaginary internal policy they make up to get off the hook. Scammers”

Helpful Report

Posted 1 year ago

“AVOID LIKE THE PLAGUE! USE UBER EATS OR ANYBODY ELSE INSTEAD!!! 2 items thrown in the bin because they were raw. Was delayed by an extra 30 mins and so was cold. To top it off the courier insisted I come out to the car because, and I quote "it's raining". When I complained I was told there is no reason for a refund, despite 2 items being RAW, the food being cold, late and having the courier delivery I PAID FOR refusing to deliver in the rain. What the he'll is going on? I found the customer service rep Jeia T yo be particularly dismissive and had no concept of what SERVING a customer was. She and Just Eat are only interested in serving themselves. Disgusted by the food, service and ethics. Avoid like the plague. You may well just get that from the food they deliver, if it gets to you and you don't have to trudge out in the rain to collect it from a lazy courier.”

Helpful Report

Posted 1 year ago

“Worst company ever! Deliveroo all the way. I have deleted my account and will never use them again. Don't waste your money with this company and go to Deliveroo.”

Helpful Report

Posted 1 year ago

“Useless customer services If an order goes wrong they will waste your time asking for details again and again then not do anything CUSTOMERS BEWARE”

Helpful Report

Posted 1 year ago

“YET AGAIN TWO ITEMS WERE NOT DELIVERED THE DRIVER PHONED ME TO TELL ME I FORWARDED HIS NUMBER TO THESE GUYS AS PROOF AND YET AGAIN NO REFUND FOR MY MISSING ITEMS THIS IS THE 2ND TIME THIS HAS HAPPENED AWFUL TERRIBLE SERVICE NOT HAPPY”

Helpful Report

Posted 1 year ago

Just Eat UK is rated 1.2 based on 219 reviews