“Purchased a 5 drawer oak TAPDRUP for €95, 8 weeks ago. From initial assembly the unit was badly designed in my opinion. Unit is flimsy, rocky, shelves don't always align correctly and since first use, 2 handles have fallen off as the screw/plastic rawl plugs provided are not adequate for the job. I am completely dissatisfied with the product. Returned to JYSK, Gulliver's Retail Park, D09YN34 for a refund only to experience the worst customer service ever. Accused by staff member of not assembling the unit correctly and then accused me of letting the unit fall claiming this was the reason it was rocky. All of these accusations are unfounded and frankly insulting and defamatory. Was offered €50 refund which I refused. Frankly, have never experienced such poor customer service, Staff need training in how to handle customer complaints. Will just submit a file to the small claims to get the refund and I will dump the unit. I will never buy in JYSK again. Stick with the other large BLUE place close by for your household needs.”
“I placed an order, was told it would be 2 weeks for delivery. Week and half later I phoned to enquire, was told yes product had come in and I could pick it up. Went to pick up to be told it’s not in. When I asked why was I told it was in when it isn’t was responded to with a shrug of the shoulders. Was then told it will be another week, this would now be 3 weeks. Went in to the store 3 weeks after order placed, to then be told it may be in on Monday!! Needless to say I cancelled my order. Really bad customer service, and I found the worse thing of all, was not getting any apologies. I will never shop there ever again!!”
“I would give no stars if it was possible. Despite their website stating they do not take payment until item is out for delivery, they debited my account the day I ordered and, five weeks later, I have still not received delivery.
I have tried to contact the company but with no success.
I would say do not use this Company”
“Went to my local Jysk in Bradford and chose garden chairs priced at £24 each. When I got to the till I was told they were now £30 each, a mistake had been made and the ticket hadn’t been changed. I told them that I wouldn’t pay £30, I would pay the ticket price of £24. I was told I could only have them at £30 and she quickly removed the £24 ticket before I could get a photo, saying it was human error. I understand they don’t have to sell at the ticketed price but it’s good customer service to do so. I also understand a fine of up to £5k can be imposed per wrong ticket if found by trading standards. So I could ave saved you £5k this morning Jysk and you could have displayed great service by honouring the price @ (£24 loss). Instead, you lost a customer for I will not shop with you again. A shame because I saw one or two things I liked.”
“Very poor customer service i have tried over 30 times to call and complain. I have received 2 broken chairs and none of the cushions i ordered. I have emailed 5 times just a generic we are busy will get back to you soon 2 weeks later and 0 contact not good enough!!”
“Ordered a bedroom furniture set on 11th November, which included a bed frame, bedside table, wardrobe and drawers. Paid an extra £70 for delivery, on top of the cost of all the furniture. Told delivery would be between 10-20 days, however 30 days passed and nothing had been delivered. For the last (almost) 2 months we have called 3 separate times asking where the delivery is, and each time we’ve been told “it’ll be with you by the end of the week”. Finally, a delivery came, but ONLY 2 of the 4 items were delivered. Called yet again to complain and see where the rest of the furniture was, only to be told “it’ll be with you soon”. Absolutely disgusting service which seems to constantly be blamed on the delivery couriers, but we are never able to contact the couriers directly ourselves. To pay an extra £70 for advanced delivery only to have half an order delivered nearly 2 months after purchase date is ridiculous. We have tried to ask for a partial refund on the delivery cost at least, but we were only met with dismissive customer service. Extremely disappointed”
“Da última vez, comprei dessas pessoas. Paguei para entregar uma estrutura de cama e uma mesinha. O jovem entregador aparece em um caminhão sem identificação e sem ajudante. Portanto, a escolha era enviar tudo de volta e lidar com o lendário serviço ruim ou ajudar o lado pobre a elevar tudo para dois andares, já que a estrutura da cama é grande demais para o elevador. Aos 75 anos, com muitas fragilidades, deveria saber melhor. Ontem à noite e hoje pago o preço da incompetência. Explicamos a situação de vida aos vendedores que não consigo levantar muito, mas eles enviam uma pessoa. Eu os odeio para sempre”
“Emailed customer service regarding a hallway coat and shoe rack that had missing parts, no response after 2 weeks. Phone number to call says “call centre is shut as dealing with emails”, live chat is never available. Now stuck with a piece of furniture that I can even build properly because of missing parts. Disgusting service. I accept it’s a budget store but that’s no excuse for bad service. A waste of money and time. Don’t buy from this company, I’ve never known such an unprofessional business”
“I ordered an item via click and collect but was never notified by the store (Bradford) that I could collect it. I emailed JYSK to enquire about this but never received any response except for the computer generated acknowledgement of receipt of my email.
I have shopped once in person at the Bradford store and, if the lacklustre, unmotivated and frankly anti-social guy on the till was anything to go by JYSK obviously, sadly, don't give two hoots about their customers.”
“DO NOT BUY THE CHEAP GOODS THEY ARE SELLING I went into the Cannock beach to purchase some furniture the staff was not very friendly never asked if I need any help after looking around I went to purchase some furniture I asked how much for all the items with delivery I was told a price I said ok can I order please then to be told oh sorry I worked it out wrong and it was more I said ok and paid for items to be delivered on the day the items was delivered the boxes looked like they had been thrown about I think they should be ok as it’s probably got good packing on opening my first box which had been taped together to find the first piece damaged I called the Cannock store to be told I need to go on live chat which I did to be told I need to call the store I did explain I had already done this and was told to do live chat I have asked for a manager to call me but still waiting I am really not happy with the service or it’s cheap products”
“I ordered 4 glass solar lights. They arrived 8 hours after the time I was given.
They were in their normal box with an address label stuck on it. No attempt to wrap them safely or label them fragile.
When I opened the box 2 were ok, one was in smithereens and the other had large cracks in it.
I emailed customer service straight away and received an auto email followed a day later by another one
Since then I've heard nothing other than a request to complete a questionnaire.”
“WORST EXPERIENCE EVER! .. DO NOT BUY A MATTRESS FROM THEM THEY ARE RUBBISH (zero quality) AND WILL NOT HONOUR 25YR GUARANTEE... Not worth the effort, poor dismissive customer service, WILL NEVER EVER BUY ANYTHING FROM THEM AGAIN”
