“On Monday 11th June 2018 at 15.20 I visited the Lidl shop in Madeley, Telford..
I picked up two items that had 30% reduced labels on and proceed to the checkout. Upon paying I realised that I had not been charged the amount for the items that was printed on the labels. I asked the cashier why this was?. I was told that the shop had run out of labels and was reusing the labels from a previous reduction but that 30% had been taken off the items original price (despite it stating a different amount on the label) and she couldn't do anything about it. I said I didn't think knowingly mis-pricing an item was an acceptable practice and asked to speak to a manager.
Eventually a manager arrived (with no name badge on) and although she did give me a refund was extremely rude to me and repeatedly denied the shop was in any way at fault. I asked for the managers details and despite saying she would give me them repeatedly went on to explain how the shop wasn't at fault. After 4-5 more requests for the her name I was ushered away from other staff & customers I was then asked "Tell me why you have got a f***ing problem with me?".
In utter disbelief, I again asked for her details, and said if she didn't give me them I would take her photo so that I could make a complaint. After yet another refused request I took the photo at which point she physically refused to let me leave the store and called a security guard who blocked my exit. I then asked if I remove the photo from my phone if she would give me her details, the manager again replied "yes" but once the photo was removed she still refused to give me her details!.
I was verbally abused and sworn at in front of customers as I left the store and was told I was banned.
I went to the trouble of reporting this incident to Lidl themselves and rather than address the incident with the member of staff they have confirmed my ban from this store without giving me any explanation.
Lidl Customer Services have shared information about this complaint with unrelated members of staff who have then attempted to troll me on social media. Further underlying the complete lack of any standards at this company.
This company will never receive my money again and quite frankly they don't deserve yours!”
“Ditched Ocado for a month to try and save money. Tried Asda, the price was good, but some of the goods we're not. So I then tried shopping in Lidl. Prices were exceptional, but the food was worse than Asda. Limited range, dry, cardboard tasting, lacking flavour. There seemed to be no pride in the product, only the price. I am back to Ocado. Sorry, but this saving a few quid is not worth it.”
“Whilst I understand that having a no frills store helps to keep the costs down so we benefit with lower shopping bills, I don't think that should include scrimping on the cleaning. I have been into my local lidl for the last 3 Friday's including today. the floor edges and ledges around the till areas have not been cleaned since that first visit. I was able to make a pattern in the dust. A till receipt has been lodged under a rack for all that time. If that is the state of the main shop floor I wonder what the areas the public don't get to see are like. On a positive note I would like to add that the staff on the shop floor are always very helpful, polite and efficient.”
“Used the photo gift service to create a cushion for my niece who is off to university. Uploading images doable for me as a non technical person. Prices very good in comparison to other places. End product good and well printed. Downside took longer to arrive than they said and they were not quick in responding when I chased them for delivery info (hence the 3 star score)”
“The WEEKLY OFFERS THEY HAVE YOU CANNOT MATCH IN ANY OTHER STORE .
TODAY 3rd sept , A WIRELESS RECHARGE ABLE HOVER To gether with clothing £ 60.00 . A REAL BARGAIN.”
“2 beautiful big new Lidl stores beside me. I love those stores but will never again visit because of the parking cameras and then the booking-in parking system in the shop.
FAR TOO MUCH STRESS FOR ME, makes me feel like a criminal, not a mere shopper.”
“Really convenient, offered most of the things I needed, and easy to use the checkout. The hazelnut chocolate croissants and toffee yumyums are the main reason I go there, but they might run out if you arrive after midday.”
“I bought two garden chairs and after unpacking noticed one was slightly bent.
They changed without giving me the third degree. Unlike so many British retailers”
“It has been a while since I visited this store but then revamp has really improved things, great selection of items and excellent value for money. The new self checkout is a great improvement.”
“Exceptional value for money. You may have to pick and choose a little more than in other shops but that just broadens your meal plan options. I love it and saved enough over a year for a holiday and some spending money at the Christmas markets in Warsaw, Poland...if I had really put my mind to it I would have saved enough for ALL my spending money ! The challenge is on for me to do just that this year!”
“I have saved £50 A WEEK switching from Tesco to Lidl. I normally stick to branded names but have slowly been converting over to alterative options at Lidl. Such as swaping from Ragu sauce to Lidl options half the price and in our opinion a lot tastier.
We are a family of 3 but eat BIG potions as we are very active. Fruit and veg is better quality and again cheaper”
