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NewChic Reviews

3.6 Rating 4,872 Reviews
64 %
of reviewers recommend NewChic
3.6
Based on 4,872 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 64%
Accurate And Undamaged Orders
95%
Customer Service
Communication Channels
Live Chat, Email, Telephone
Queries Resolved In
6 - 12 Hours
Customer Service
2.8 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

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NewChic 1 star review on 9th November 2022
Paul John
NewChic 1 star review on 9th November 2022
Paul John
NewChic 1 star review on 9th November 2022
Paul John
NewChic 5 star review on 23rd July 2022
Refund Money
NewChic 5 star review on 10th March 2021
David
NewChic 5 star review on 6th March 2021
Anonymous
NewChic 1 star review on 3rd March 2021
Anonymous
65
Anonymous
Anonymous  // 01/01/2019
Good but rest of the merchandise not yet received. Wishing you good luck
NewChic 3 star review on 3rd November 2020
Helpful Report
Posted 4 years ago
I purchased two of the front close bras. Arrived on time. Fabric is nice, stitching good, cup size not same as US. Their cup size was larger. I very much prefer their front closure system to the plastic ones I get here. I haven't decided yet whether I will return them or try to make adjustments.
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Posted 4 years ago
These items are Christmas presents so yet to confirm with receivers if they are ok. They look ok in packages.
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Posted 4 years ago
Coat was far thinner than it looked couldn't wear as a winter coat fur very thin. Colours and style are really good
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Posted 4 years ago
Woolen Coat wasn't as good as described (it is impossible to wear it in winter season)....
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Posted 4 years ago
its not warm its like silk
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Posted 4 years ago
Good design but very hard leather
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Posted 4 years ago
Fast delivery. price for items I purchased was good. However sizes are not good everything I brought was too small. Didn’t keep the packaging so couldn’t return them
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Posted 4 years ago
Newchic customer care number ☎️ 8597857602
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Posted 4 years ago
NewChic customer care number 8159877838=8159881623 NewChic customer care number 8159877838=8159881623 NewChic customer care number 8159877838=8159881623
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Posted 4 years ago
The clothes were just about OK for the price but one was not. Unfortunately I had not read reviews and although I did eventually receive a return address it was obviously not going to be economic to return to China. So I reluctantly accepted their 30 percent refund. I will not be buying from them again.
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Posted 4 years ago
lovely quality and well made thanks
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Posted 5 years ago
nice old fashion global map. shouldn’t have been shipped in a tube to prevent creasing.
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Posted 5 years ago
It looks so good! exactly as shown in pictures. Very pleased with quality and color.I love it!!!
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Posted 5 years ago
hello i am really happy to have received my two parcels from you everything to the perfection
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Posted 5 years ago
I thought the boots I ordered were based out of the U.K. After a little research, I learn the company is in China. No problem with that, however it addresses the reason so many buyers complain about the inordinate amount of time it takes to receive products. When I finally got my boots, they absolutely REEKED of gasoline. I thought they'd fallen into a petrol leak by accident. Nope, the company told me petrol is used in the manufacturing of many shoes and suggested placing them in the sun to dissipate the gas fumes. It took over a week, using baking soda and daily sun to get rid of the smell, and still, it's not completely gone. On a positive note, the boots are very nice looking.
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Posted 6 years ago
I ordered two pairs of shoes in September, as of this writing, the first of November the order has not been received. You cannot track the order all it states is that a Shipping Label has been created. Each time I ask for a refund they ask me to wait an additional 7 days. I explained to them that it is obvious the order is not going to be received, but they will not refund the money. I will never order from them again and would not suggest anyone else to either.
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Posted 6 years ago
I did a review a few days ago where I told you about being asked to photograph two shirts that were ordered and were too small. Though I stated in my chat with customer service that both shirts were too small, this did not get conveyed to the orders department. I received an email offering to give me a $20 coupon and one of my items at 1/2 price. I wrote back that this was not acceptable and I would not throw good money after bad. They wrote back again and offered to pay me back the full price of that one item. I responded that this was not acceptable by any online standards and that they should be refunding at least the full price of the two shirts. Again they responded. This time they did offer to return my money for both shirts and told me I did not need to return them. I checked Paypal today (1 day since the email) and they confirmed that they had received the return payment. I have upgraded my review by 1 star. They would get more if their sizing could be clearer. I will not order from them again because of this and it seems to be a common theme in most reviews of the company. However, I did want to tell people that, if you are persistent and explain the problem again to whoever sends you an email, you will at least be refunded for the problem. It took 3 emails but the refund was done promptly so I have upgraded my review to 3 stars.
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Posted 6 years ago
They have some nice ideas but check the sizes before you buy
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Posted 6 years ago
The quality is not very good.
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Posted 7 years ago
NewChic is rated 3.6 based on 4,872 reviews