New Look Reviews

Name: New Look
Rating: 4.14

4.1 Rating 527 Reviews

82 %

of reviewers recommend New Look

Company Reviews

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Metrics

4.1

Based on 527 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 42%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

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New Look 1 star review on 21st October 2024

Pooja

New Look 1 star review on 10th November 2023

Anonymous

New Look 5 star review on 19th October 2022

Anonymous

New Look 1 star review on 7th April 2022

Sheyla

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I placed my online order on the 29 August 2021 order HM383140621, it's been stuck on ( Awaiting to be Dispatched) for 4 days now with no updates. I've messaged New look directly & also on their what's app & no one has responded in over 3 days! It's not acceptable as this is awful customer service!All I want to know is what's going on with my order, your quick enough in taking my money but can't be bothered when things go wrong it's disgusting”

Helpful Report

Posted 3 years ago

“I bought a pair of trousers from my local store and they were on the sale rail. When I got to cash desk, girl said they were new in so full price. Ok. When I got home, checked on line and they are 40% off. Robbery. Customer Care is non existent. No phone number, just chat, which is usually unavailable. Avoid,avoid,avoid.”

Helpful Report

Posted 3 years ago

“Beware all buyers. If you buy online and decide to return items to a store for a refund you won't get it. I was shocked yesterday to be given a gift card. It should show on your invoice how you paid so you can have the payment return back to your payment card. I was forced to buy items from the shop that I didn't really want. Beware when buying online 😳😬😳. Plus the clothes I returned were way to small for normal sizes. Seem to be catering for 16 year olds.”

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Posted 4 years ago

“Padded bra's for 9 year olds, are you for real. Despicable company who are normalizing sexualising our children. I will never buy clothes for my kids from here ever again. Boycott this company and their attempts to advocate paedophilia.”

Helpful Report

Posted 4 years ago

“My parcel was stolen by the postman. Royal Mail immediately issued a case, apologised and asked that I let New Look know. 13 days later, New Look still has not re dispatched the items … instead I get the joy of a daily email apologising for the delay and asking me if the neighbours might have taken the parcel. Last time I order from them.”

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Posted 4 years ago

“Sent the wrong sized jeans on multiple orders. Despite correct sizing shown on all recipets. Really annoying as cannot go into shop to rectify and no point continuing to order as i doubt they will ever manage to send the right ones!”

Helpful Report

Posted 4 years ago

“Order black jean type trousers came not nice, way to baggy, and the material is horrible don't buy waist of money ..you saw theses in the shop no way would u have bought them”

Helpful Report

Posted 4 years ago

“Wrong size coat delivered have done all I've been asked to do, still no satisfaction, totally shocking customer experience, and they say they have messaged me privately after I left a review on trust pilot they haven't”

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Posted 4 years ago

“Very very very bad customer service 😡😡”

Helpful Report

Posted 4 years ago

“Aucune communication. Zéro. J’ai passé ma commande il y a 3 semaines et ne l’ai toujours pas reçue alors que cela aurait dû être le cas 5 jours ouvrés après le passage de la commande. Pas d’infos de suivi, d’après la Poste ils attendent toujours que le colis leur soit transmis par l’expéditeur. Est-ce vrai, ou est-ce un problème de scanning à la Poste? Qui sait... Des retards peuvent arriver, soit. Travaillant moi-même au service client d’une marque internationale, je côtoie tous les jours 3-4 transporteurs différents donc je connais bien le problème, c’est clair. Mais outre le manque de communication du transporteur, celui de New Look est vraiment inacceptable. J’ai envoyé plusieurs e-mails, j’ai aussi tenté Twitter, mais dans les deux cas je ne reçois depuis deux semaines que des réponses automatiques me disant que ma demande serait bientôt traitée, qu’ils sont très occupés. Donc je poireaute. Des jours et des jours, sans colis, sans nouvelles de personne, que dalle. Impossible de trouver un numéro de téléphone pour les contacter directement, bien sûr... Je perds mon temps à essayer de trouver des nouvelles idées pour ENFIN avoir une réponse d’un humain avec plus d’informations sur la livraison de ma commande, sans succès. Vu le prix des articles (et des frais de port!!!), on s’attend quand même à un meilleur service. Sachant que c’est mon métier, pour que j’en arrive à perdre patience avec un service client et à leur laisser des avis négatifs publics, c’est qu’il y a un GROS problème parce que j’ai du coup beaucoup de respect et de patience pour les gens pratiquant cette profession. Ca m’attriste un peu de faire ça, c’est d’ailleurs la première fois de ma vie que j’en arrive là, mais à un moment faut arrêter. C’est vraiment inconcevable de laisser les gens comme ça sans nouvelles pendant aussi longtemps. C’est une honte – faites votre boulot svp! Commande HY319397711. Merci de faire le nécessaire.”

Helpful Report

Posted 4 years ago

“Very bad customer service!”

Helpful Report

Posted 4 years ago

“Before the third UK lockdown, I had ordered multiple items of clothing from the New Look website. This is the first time I have ordered from their online store, so I was hoping for a good experience. When I had already selected and paid for the items, waiting for it to be ready to collect, the lockdown was put into place. After a bit, I decided I should just get a refund for my order instead of waiting for months just for some clothes. I emailed New Look, only to never receive a reply. I ended up emailing them again after waiting. I never got a response to that email either. I searched online for a customer service line, only to find that they didn’t even have one. But I did find that they had a number I could message. So of course, I messaged them, explaining the situation. All I got was the automatic response. After a long period of waiting, I never ended up getting an actual response back. I then emailed them a third time. I have yet to receive a reply.”

Helpful Report

Posted 4 years ago

“I have never seen such poor clothing choices for curvy women. Half of the stuff is polyester, any t-shirt has sleeves cut way high which is extremely unflattering, nearly all jeans are 'skinny' and sorry but skinny does nothing for curvy shapes, tops are cut too short, or look like they are made from your grans curtains, and no curvy girl seriously should wear ruffles (in any shape or form)”

Helpful Report

Posted 5 years ago

“Nothing really went wrong as in delivery it’s always been on time however I just find the clothing expensive for what it is .. it’s basically a glorified primark. Clothes are just bad quality. I do use my new look card if in emergency and need to get shoes or like a friend a gift voucher but that’s about it. One wash and THe clothes go to nothing”

Helpful Report

Posted 5 years ago

“I'm furious I brought a pair of women's boots on Saturday the assistant didn't put them in my carrier bag , he left the Boots On the till opposite.I I went in today to collect my boots and they had to check the camera even though I had my receipt and is paid so the Boots should have been left aside . My boots were not there so I had to have a refund as they couldn't order more and nothing about the inconvenience the customer service was terrible . The thing I don't understand was I had paid and they were aware so the purchase should have been left aside not out back on the shop floor as I was told and at no point did I receive a apology or any kind of compensation for my kids not good customer service . I had also called the store Saturday to inform them that they hadn't packed the Boots and the girl said they would here there if I come in in the week as long as I had a receipt and it showed on the camera that I had purchased the items . I've always shopped at New Look it's a shame on the brand name when you pay for something and it disappears”

Helpful Report

Posted 5 years ago

“If you like cheap clothing that is made in 3rd world factories, lasts about 5 minutes and you don't care about the planet, then this store is right up your street.”

Helpful Report

Posted 5 years ago

“Cheappppp stuff”

Helpful Report

Posted 5 years ago

“Visited your Plymouth store this week to look at the Curves range. Absolutes disgusted. Everything black, shapeless and thrown in a corner. Also in this corner was racks of sale clothes nobody wanted. Why are us larger ladies treated like 2nd class citizens. Are we not interested in fashion too. You really are missing out on a huge market. Another lady in this corner said to me and could stand there and cry. I knew just how she felt.”

Helpful Report

Posted 5 years ago

“Men's section been closed down and replaced by even more women's clothes lol I was told by the staff to order online and return the item in store if it didnt fit or something, really? I'd only clothes or shoes online if i know they fit me.”