Online Insulation Ltd Reviews

Name: Online Insulation Ltd
Rating: 4.72

4.7 Rating 1,584 Reviews

94 %

of reviewers recommend Online Insulation Ltd

Company Reviews

Metrics

Info

4.7

Based on 1,584 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

About Online Insulation Ltd:

Online Insulation is the fastest growing, UK based, independent online insulation and drylining retailer. We have over 20 years experience in the specification, manufacturing and supply of insulation and drylining materials in to specialist contractors, house builders and domestic, end users. We are one of few suppliers that can offer a wealth of knowledge along with competitive prices and efficient delivery services.

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Phone:

01509649065

Email:

info@onlineinsulation-sales.com

Online Insulation Ltd 5 star review on 26th October 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service. Would highly recommend”

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Posted 6 years ago

Thank you for your order and review Dean. We aim to provide the very best service for our customers and are very pleased to have read your review. We would love to hear from you again.

Posted 6 years ago

“Excellent quality at great prices and quick and friendly delivery service”

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Posted 6 years ago

Thank you for your order and review Paul. We would love to hear from you again in the future.

Posted 6 years ago

“Good buy!great communication.I will use again”

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Posted 6 years ago

Thank you for your order and review Ion. We aim to provide the best service for our customers and very pleased to have read your review.

Posted 6 years ago

“fast service good prices”

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Posted 6 years ago

Thank you for your order and review Amanda. We hope to hear from you again in the future.

Posted 6 years ago

“Was advised delivery would be 25/11 between 8.00 and 17.00. At 14.48 I tried to call, but found customers can only leave a message for a call back, so at 14.56 I emailed asking for confirmation delivery was still on for Monday. At 15.26 I got a call from Dean to say that it would be with me within the hour. At 16.54, conscious of your 17.00 closedown, I called again and left a message that no delivery had happened. I waited on site till 17.40. In the morning I called at 8.55 and left a message requesting confirmation if delivery was coming today, noting the commitment to receive a call back within 1 working hour. By 10.23 I was about to call again when a delivery driver called to say he would be with me by 11.00 - which he was. I waited around for 14 hours in total. Your communication with customers needs improvement.”

Helpful Report

Posted 6 years ago

Hi Nigel, Thank you for your order and also taking the time to review us. I am sorry to hear that your delivery din't go to plan. Sometimes our phone lines can be busy but we endeavour to call customers back within 1 business hour of leaving a message. As we are an online business, we can also be contacted via email and also chat, online. As you mentioned, we had been told that your delivery should be with you in an hours time from our hauliers. Unfortunately, the delivery before yours had some issues that meant that the vehicle was stuck on site for over 2 hours. This wasn't relayed to us until we chased the delivery on the following morning having picked up your voicemail at 9am in the morning. Whilst we were trying to find out a delivery time and address any issues, we were informed that the delivery had been made. We are sorry for any inconvenience that this may have caused you. As a gesture of good will, we will also be raising a credit for the small order carriage charge that was paid.

Posted 6 years ago

“Great service and communication, delivered when expected.”

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Posted 6 years ago

“Excellent company to deal with, easy and efficient with finding and purchasing and delivery was cheap and it arrived when promised, can’t do better than that!!”

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Posted 6 years ago

“Excellent service, super fast delivery and great communication. Will definitely use again”

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Posted 6 years ago

“Fast delivery and great price”

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Posted 6 years ago

“Very good service would recommend”

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Posted 6 years ago

“Good prices, excellent delivery.”

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Posted 6 years ago

Thank you for your order and review Sean. We aim to provide the best prices and service and are glad you are happy with them. We hope to hear from you again in the future.

Posted 6 years ago

“Cheap and helpful over the phone”

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Posted 6 years ago

Thank you for your order and review Alison. We would love to hear from you again in the future.

Posted 6 years ago

“Very helpful delivery driver. Maybe better to warn that huge delivery lorry is used”

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Posted 6 years ago

Thank you for your order and review Richard. We are glad that you had a positive experience with us and hope to hear from you again in the future.

Posted 6 years ago

“Competitive pricing and excellent delivery service. Would definitely recommend and will order again!”

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Posted 6 years ago

Thank you for your order and review James. We would love to hear from you again and thanks for the recommendation.

Posted 6 years ago

“Excellent service. Delivered early on the requested day. Delivery driver polite and friendly. No problems with the product. Will use again and recommend others to use. Many thanks.”

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Posted 6 years ago

Thank you very much for your order and review Graham. We aim to provide the best service, product and prices and the internet. We would love to hear from you again and thank you for the recommendation.

Posted 6 years ago

“Delivered next day amazing service 👍🏻👍🏻”

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Posted 6 years ago

Thanks for the order and review Lee! Would love to hear from you again at some point.

Posted 6 years ago

“Great price and delivered on time”

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Posted 6 years ago

Thank you for your order and kind review Mark. We would love to hear from you again in the future.

Posted 6 years ago

“Quick and efficient delivery to a difficult and inaccessible house. Insulation easy to cut and fit round pipes etc.”

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Posted 6 years ago

Thank you for your order and review Giles. We are pleased you are happy about the service and hope to hear from you again.

Posted 6 years ago

“Poor product description led to about £40 loss. Very disappointed.”

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Posted 6 years ago

We are very sorry to hear this Vidmantas. We aim to provide the best service for all of our customers and can only apologise for this. We haven't had any previous complaints about this product and will certainly make sure any such confusion will not happen again.

Posted 6 years ago

“Good communication, fast delivery and on the day I selected. All items delivered in excellent condition and well packaged”

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Posted 6 years ago

Thank you for your order and review Matthew. We hope to hear from you again in the future.

Posted 6 years ago

Online Insulation Ltd is rated 4.7 based on 1,584 reviews