Online Insulation Ltd Reviews

Name: Online Insulation Ltd
Rating: 4.73

4.7 Rating 1,431 Reviews

94 %

of reviewers recommend Online Insulation Ltd

Company Reviews

Metrics

Info

4.7

Based on 1,431 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Online Insulation Ltd:

Online Insulation is the fastest growing, UK based, independent online insulation and drylining retailer. We have over 20 years experience in the specification, manufacturing and supply of insulation and drylining materials in to specialist contractors, house builders and domestic, end users. We are one of few suppliers that can offer a wealth of knowledge along with competitive prices and efficient delivery services.

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Phone:

01509649065

Email:

info@onlineinsulation-sales.com

Online Insulation Ltd 5 star review on 30th July 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“on time and goods in good condition”

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Posted 5 years ago

Hi Mark, Thanks for your review. I'm please it all went well for you.

Posted 5 years ago

“Great service, goods arrived on the day requested....will purchase goods again”

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Posted 5 years ago

Hi, Thanks for your order and review. We hope to help again soon

Posted 5 years ago

“Bestprice”

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Posted 5 years ago

Thank you for your order and review Kelly. I glad we could help.

Posted 5 years ago

“Great prices helpful knowledgeable staff. I ordered the items I needed and they arrived 2 days later as promised and was the 1st delivery. Very pleased with the service I received and would highly recommend them and would definitely use them again.”

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Posted 5 years ago

Thank you for your order and review Anthony, we're pleased we could help.

Posted 5 years ago

“Well worth the saving by ordering on line. Quick service and would use again.”

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Posted 5 years ago

Thanks Martin, I hope we can help again in the future.

Posted 5 years ago

“Quite an experience really. The web site and ordering was fine. Unfortunately 6 of the wall bars were of the wrong type meaning that we had to delay the work our builder was doing. The replacement bars were then late arriving (by 2 days) thus delaying the work even further and - alas - one of the bars arrived bent too! Customer Support - via email - was prompt and helpful (very happy with that) but the dispatch and courier services let the side down badly.”

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Posted 5 years ago

Thank you for your review Dave. Unfortunately our distributors let us down massively on this order and it's not the usual way of us doing things. I hope that the full refund for your 8 lengths of metal carriage charge went some way to help.

Posted 5 years ago

“Good service thanks”

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Posted 5 years ago

Thanks for your order and review.

Posted 5 years ago

“Good service and competitive price”

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Posted 5 years ago

Thank you Jeff, we hope we can help again sometime.

Posted 5 years ago

“Decent price and very good delivery times. I will definitely be using again”

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Posted 5 years ago

Thank you for you order and review Ray.

Posted 5 years ago

“Order Celotex insulation board, easy to order, delivered on preferred day first thing. Will definitely use again!!”

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Posted 5 years ago

“Excellent service, delivered on time. Top marks!”

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Posted 5 years ago

Thank you for your order and review Phillip, I hope we can help in the future.

Posted 5 years ago

“Quick cheep and easy what more would you want!”

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Posted 5 years ago

Thanks for your order and review Thomas, Please let us know if we can help again in the future.

Posted 5 years ago

“Thank you for your service. Great price, great delivery and on time would use again and recommend to friends, thank you. Regards, Micael Farquharson”

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Posted 5 years ago

Thank you for your order and review Michael, I'm pleased you're happy with our service.

Posted 5 years ago

“Easy to use site product as advertised Quick delivery on day selected would defiantly use again”

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Posted 5 years ago

Thank you for your review and your order Stuart, I hope we can help again in the future.

Posted 5 years ago

“Great communication, quick delivery, excellent product”

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Posted 5 years ago

Thanks Stacy, I'm pleased you are happy with the service.

Posted 5 years ago

“Very helpful, great service, nothing too much trouble.”

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Posted 5 years ago

Thanks Tony, Please let us know if we can help in the future.

Posted 5 years ago

“very efficient”

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Posted 5 years ago

Hi Na, thank you for your order and spending the time to review us, I'm pleased that you are happy with our service.

Posted 5 years ago

“Very good service”

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Posted 5 years ago

Thank you John. I hope we can help again in the future.

Posted 5 years ago

“Great prices delivered quickly If you are put through to an answering machine they call you back within the hour every time Very good customer orientated company.”

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Posted 5 years ago

Hi Gary, thank you for your review. we're pleased that we were able to help.

Posted 5 years ago

“Decent price, and arrived on time. But when I came to use, I noticed there was quite a bit of damage on the foil faces of the Celotex. This is a vapour control layer, which work work if it is ripped. Think I'll try elsewhere next time.”

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Posted 5 years ago

Hi, sorry to hear that your materials arrived damaged. If you had let us know, we would have been more than happy to get these swapped for you straight away.

Posted 5 years ago

Online Insulation Ltd is rated 4.7 based on 1,431 reviews