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Online Insulation Ltd Reviews

4.7 Rating 1,400 Reviews
94 %
of reviewers recommend Online Insulation Ltd
4.7
Based on 1,400 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 94%
Accurate And Undamaged Orders
Greater than 93%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Read Online Insulation Ltd Reviews

About Online Insulation Ltd:

Online Insulation is the fastest growing, UK based, independent online insulation and drylining retailer. We have over 20 years experience in the specification, manufacturing and supply of insulation and drylining materials in to specialist contractors, house builders and domestic, end users. We are one of few suppliers that can offer a wealth of knowledge along with competitive prices and efficient delivery services.

Visit Website

Phone:

01509649065

Email:

info@onlineinsulation-sales.com

Had a very good experience, very reasonable in price, and delivery was when they said, I will use them again.
Helpful Report
Posted 4 hours ago
Hi Robin, Thank you so much for your wonderful 5-star review! We're delighted to hear that you had a very good experience with us and that you found our prices reasonable. It’s great to know that we delivered as promised, and we truly appreciate your intention to use us again. We look forward to serving you in the future! Thanks for choosing Online Insulation Ltd!
Posted 2 hours ago
Asked to reveiw Online Insulation but this is difficult when we haven't received the good yet!!. Ordered on the 4th Feb on a promised 7 day delivery @ a cost of £60. Delivery booked for 14th Feb. Got a phone call from "Markovitz" ?? (an insulation shop in Bedford) Saying they got the stock in late and will deliver on Monday 17th. I will let you know if the Expanded Polystyrene is any good when I receive it. Cannot comment on the rest of the reveiw.
Helpful Report
Posted 1 day ago
Hi David, thank you for your review and for bringing this to our attention. We sincerely apologise for the delay in your delivery and understand how frustrating this must be. Please rest assured we're working closely with the shipping team to resolve this issue. Once you receive your Expanded Polystyrene, we hope it meets your expectations. If you have any further queries, feel free to reach out. Unfortunately we were unaware of this issue ourselves until delay had happened and we will be working with the depot to ensure better communication
Posted 1 day ago
Ist class service received. From time of ordering to delivery time, communication was ist class. Cost of materials very very competitive. Quality of materials delivered very good. Thank you to Online Insulation
Helpful Report
Posted 2 days ago
Hi Stephen, Thank you for your outstanding 5-star review! We're thrilled to hear that you experienced first-class service from the moment you ordered to the delivery and that our communication met your expectations. It's great to know that you found our prices competitive and that the quality of the materials was to your satisfaction. We truly appreciate your kind words and support! We're here to help anytime you need us. Thanks for choosing Online Insulation Ltd!
Posted 2 days ago
Very easy order, turned up on time. would use again
Helpful Report
Posted 3 days ago
Hi Simon, Thank you for your fantastic 5-star review! We're thrilled to hear that you found the ordering process easy and that your delivery was on time. It's great to know that you're pleased with our service, and we can't wait to assist you again in the future! Thanks for choosing Online Insulation Ltd!
Posted 3 days ago
Still waiting for my order to arrive
Helpful Report
Posted 3 days ago
Hi Trevor, Thanks for your review. We emailed you on the 6th to let you know your delivery is booked for the 13th. We haven't heard back from you since then.
Posted 3 days ago
the delivery was on time,the communication & help were excellent the only thing that let it down was every board had quite deep gouges on the face side as im having it skimmed it wasnt the biggest problem in the world but the boards were not the best quality.
Helpful Report
Posted 5 days ago
Hi John, Thank you for your thoughtful 4-star review! We're pleased to hear that you were happy with the timely delivery and our communication. We apologise for the issue you experienced with the boards' quality; your feedback is important to us, and we’ll certainly take it into consideration as we strive to improve. We appreciate your support and look forward to serving you again! Thanks for choosing Online Insulation Ltd!
Posted 4 days ago
\This company is very good, the prices are very reasonable, and the service is quick and efficient. I have used them before, and they were very good.
Helpful Report
Posted 1 week ago
Hi Rodney, Thank you so much for your amazing 5-star review! We're delighted to hear that you found our prices reasonable and that our service met your expectations. It's great to have repeat customers like you, and we appreciate your continued trust in us. Looking forward to serving you again soon! Thanks for choosing Online Insulation Ltd!
Posted 1 week ago
The communication and delivery were great, unfortunately the product has not proven to be that good but this is not the fault of Online Insulation
Helpful Report
Posted 1 week ago
Hi Ian, Thank you for your wonderful 5-star review! We're delighted to hear that you experienced great communication and delivery from us. We're sorry to hear that the product hasn't met your expectations, but we truly appreciate your understanding. Your feedback is invaluable, and we hope to serve you even better in the future! Thanks for choosing Online Insulation Ltd!
Posted 1 week ago
Good prices, I got delivery next day.
Helpful Report
Posted 1 week ago
Hi Paul, Thank you for the excellent 5-star review! We're thrilled to hear that you found our prices good and enjoyed the next-day delivery. Your feedback is greatly appreciated, and we can't wait to assist you again soon! Thanks for choosing Online Insulation Ltd!
Posted 1 week ago
Very competitive pricing and quick delivery
Helpful Report
Posted 1 week ago
Hi Nigel, Thank you for the fantastic 5-star review! We're so pleased to hear that you found our pricing competitive and appreciated the quick delivery. Your support is incredibly valuable to us, and we look forward to helping you again in the future! Thanks for choosing Online Insulation Ltd!
Posted 1 week ago
Top service! Definitely will use again.
Helpful Report
Posted 1 week ago
Hi Marc, Thank you for the amazing 5-star review! We’re so glad to hear you had a great experience with our service. Your support means everything to us, and we can't wait to assist you again in the future! Thanks for choosing Online Insulation Ltd!
Posted 1 week ago
Great service & products. Nice driver too.
Helpful Report
Posted 1 week ago
Hi Lee, Thank you so much for the wonderful 5-star review! We’re delighted to hear that you had a great experience with our service and products. It’s fantastic to know our driver made a positive impression as well! Your kind words motivate us to continue delivering the best for our customers. We look forward to serving you again in the future! Thanks for choosing Online Insulation Ltd!
Posted 1 week ago
Very competitive pricing AND competitive delivery. They accommodated my special delivery request due to poor access and the delivery driver was very friendly and helpful. Will be my go to place for insulation related products going forward.
Helpful Report
Posted 1 week ago
Hi there, Thank you for the outstanding 5-star review! We're thrilled to hear that you found our pricing and delivery to be competitive. It's great to know that we could accommodate your special delivery request and that our driver made a positive impression. Your feedback means a lot to us, and we can't wait to serve you again for all your insulation needs! Thanks for choosing Online Insulation Ltd!
Posted 1 week ago
Great products at an excellent price and delivered on time
Helpful Report
Posted 2 weeks ago
Hi Philip, Thank you for the fantastic 5-star review! We're thrilled to hear that you found our products to be excellent and appreciate the timely delivery. Your feedback really means a lot to us and inspires our team to keep providing the best service possible. We appreciate your support and look forward to helping you again in the future! Thanks for choosing Online Insulation Ltd!
Posted 2 weeks ago
Arrived on time Driver very helpful with unloading
Helpful Report
Posted 2 weeks ago
Hi Colin, Thank you for your fantastic 5-star review! We're glad to hear that our driver was helpful and that your delivery arrived on time. Your feedback means a lot to us, and we're committed to providing the best service possible. We appreciate your support and look forward to assisting you again in the future! Thanks for choosing Online Insulation Ltd!
Posted 2 weeks ago
Really great service. Good price, fast delivery time. When I noticed that there was a problem with one of the insulation boards that had been shipped, Online Insulation and their supplier resolved it within a couple of hours. Extremely impressed from this first experience of Online Insulation, many thanks!
Helpful Report
Posted 2 weeks ago
Hi John, Thank you so much for your amazing 5-star review! We're really pleased to hear that you had a great experience with our service and that we were able to resolve the issue with the insulation board quickly. Your satisfaction is incredibly important to us, and your kind words truly inspire our team. We appreciate your support and look forward to assisting you again in the future! Thanks for choosing Online Insulation Ltd!
Posted 2 weeks ago
Delivered very quickly, no damage and driver very courteous and helpful
Helpful Report
Posted 3 weeks ago
Hi there, Thank you so much for your wonderful 5-star review! We're delighted to hear that your delivery experience was quick and that our driver made a positive impression with his courteous service. Customer satisfaction is our top priority, and your feedback truly motivates us! We appreciate your support and look forward to serving you again in the future. Thanks for choosing Online Insulation Ltd!
Posted 3 weeks ago
All I can say that it is a fantastic service
Helpful Report
Posted 4 weeks ago
Hi Mohammed, Thank you for your fantastic 5-star review! We're thrilled to hear that you had a great experience with our service. Your support motivates us to keep delivering the best for our customers. We truly appreciate it, and we look forward to serving you again soon! Thanks for choosing Online Insulation Ltd!
Posted 4 weeks ago
quality product at decent price delivered expertly and promptly. repeat order
Helpful Report
Posted 4 weeks ago
Hi Jerry, Thank you for your fantastic 5-star review! We're thrilled to hear that you found our product to be of high quality and delivered expertly. It’s wonderful that you decided to place a repeat order with us! Your continued support means a lot, and we look forward to serving you again soon. Thanks for choosing Online Insulation Ltd!
Posted 4 weeks ago
Always helpful online and over the phone. Materials always arrive on time or before.
Helpful Report
Posted 4 weeks ago
Hi Jake, Thank you for your amazing 5-star review! We're delighted to hear that you've had positive experiences with us both online and over the phone. It's great to know that our materials are consistently arriving on time or even earlier than expected. Your satisfaction drives us to keep improving! Thank you for choosing Online Insulation Ltd, and we look forward to helping you again soon!
Posted 4 weeks ago
Online Insulation Ltd is rated 4.7 based on 1,400 reviews