Online Insulation Ltd Reviews

Name: Online Insulation Ltd
Rating: 4.73

4.7 Rating 1,456 Reviews

94 %

of reviewers recommend Online Insulation Ltd

Company Reviews

Metrics

Info

4.7

Based on 1,456 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Online Insulation Ltd:

Online Insulation is the fastest growing, UK based, independent online insulation and drylining retailer. We have over 20 years experience in the specification, manufacturing and supply of insulation and drylining materials in to specialist contractors, house builders and domestic, end users. We are one of few suppliers that can offer a wealth of knowledge along with competitive prices and efficient delivery services.

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Phone:

01509649065

Email:

info@onlineinsulation-sales.com

Online Insulation Ltd 5 star review on 16th May 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good communication, price and delivery. Highly recommended.”

Helpful Report

Posted 15 hours ago

Hi there, Thank you so much for your excellent 5-star review! We're thrilled to hear you had a great experience with our communication, pricing, and delivery. Your recommendation means a lot to us, and we look forward to serving you again in the future! Warm regards, Team Online Insulation Ltd

Posted 15 hours ago

“After 3 previous deliveries on large lorries with no problems I was informed that I would have to pay an additional £140 for delivery to be made on a small truck because of access I cancelled my order and an articulated lorry delivered from a different company and cheaper. Sadly won’t be dealing with online insulation again”

Helpful Report

Posted 1 day ago

Hi Andrew, we’re really sorry to hear about the delivery issue you encountered. We completely understand how frustrating unexpected charges can be, especially after a great experience 3 times in the past. Unfortunately on this occasion we did not have the smaller vehicle available to make your delivery and we offered you a few options to resolve this including offering an alternative brand that we could get from an another depot, for you to collect the goods or for us to arrange a smaller van for you. We had actually found a solution for you, without any charges but we received an email from you out of hours telling us to cancel the order as you had got the goods from elsewhere. Your feedback is valued, and we’ll use it to improve our processes going forward. If you have any further concerns or if there’s anything we can assist you with, please don’t hesitate to reach out. Warm regards, Team Online Insulation Ltd

Posted 1 day ago

“Great product at a great price and delivery was spot on. Would definitely buy from online insulation again.”

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Posted 2 days ago

Hi David, Thank you so much for your wonderful 5-star review! We’re delighted to hear that you found our product great and the delivery spot on. Your feedback truly means the world to us, and we can't wait to serve you again! Best wishes, Team Online Insulation Ltd

Posted 1 day ago

“Good price quick delivery very happy”

Helpful Report

Posted 1 week ago

Hi Antanas, Thank you for your outstanding 5-star review! We’re thrilled to hear that you found our prices great and that your delivery was quick. Your satisfaction is our top priority, and we appreciate your feedback! Best wishes, Team Online Insulation Ltd

Posted 1 week ago

“Quick, nice and easy. Prompt delivery”

Helpful Report

Posted 1 week ago

Hi Peter, Thank you so much for your fantastic 5-star review! We're delighted to hear that you found the process quick and easy, and that we delivered promptly. Your support means a lot to us, and we’re here to help whenever you need us! Best wishes, Team Online Insulation Ltd

Posted 1 week ago

“The order process and delivery were all smooth and easy. Delivered in perfect condition and on time. Thank you. I can highly recommend Online Insulation Ltd.”

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Posted 2 weeks ago

Hi Richard, Thank you for your fantastic 5-star review! We’re thrilled to hear that the order process and delivery went smoothly for you. Your recommendation is greatly appreciated, and we look forward to assisting you again in the future! Best wishes, Team Online Insulation Ltd

Posted 2 weeks ago

“nice price, good delivery - well recommended ... thanx”

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Posted 2 weeks ago

Hi Kevin, Thank you for your wonderful 5-star review! We're so pleased to hear that you were happy with the price and delivery of your order. Your recommendation means a lot to us, and we can't wait to assist you again in the future! Warmest regards, Team Online Insulation Ltd

Posted 2 weeks ago

“Used this company few times now,prices are hard to beat and delivery is always quick.”

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Posted 2 weeks ago

Hi David, Thank you for your amazing 5-star review! We're so glad to hear that you’ve had great experiences with our pricing and delivery. It's always our goal to provide the best for our customers, and your feedback truly motivates us. We can’t wait to serve you again soon! Warmest regards, Team Online Insulation Ltd

Posted 2 weeks ago

“Refunded promptly when my address wasn’t accessible for the lorry.”

Helpful Report

Posted 3 weeks ago

Hi there, Thank you for your fantastic 5-star review! We’re delighted to hear that your refund was processed promptly. We always strive to ensure our customers have a positive experience, even when things don’t go as planned. Your understanding means a lot to us, and we look forward to serving you again in the future! Warmest regards, Team Online Insulation Ltd

Posted 3 weeks ago

“Excellent price, quick dispatch and great all round service”

Helpful Report

Posted 3 weeks ago

Hi Ross, Thank you so much for your fantastic 5-star review! We’re thrilled to hear that you found our prices excellent and experienced quick dispatch along with great service. Your kind words are greatly appreciated, and we’re excited to have the opportunity to serve you again! Warmest regards, Team Online Insulation Ltd

Posted 3 weeks ago

“Online installation ltd Is ready professional Ordered online It's arrived within 2 days From ordering Got my first render from wicks It took over a week and twice as much money We ll be ordering again from them”

Helpful Report

Posted 3 weeks ago

Hi John, Thank you for your wonderful 5-star review! We’re thrilled to hear that you found our service professional and efficient, with fast delivery right to your door. It’s great to know that we could provide you with a better experience than your previous order. We can’t wait to assist you again in the future! Warmest regards, Team Online Insulation Ltd

Posted 3 weeks ago

“Great service. Quick delivery and good communication. Would use again”

Helpful Report

Posted 1 month ago

Hi William, Thank you so much for your excellent 5-star review! We’re glad to hear you experienced great service, quick delivery, and good communication. Your support means a lot to us, and we can’t wait to assist you again in the future! Best wishes, Team Online Insulation Ltd

Posted 1 month ago

“Absolutely fantastic from start to finish, great price, great product, plenty of information on the progress of the order. Delivery absolutely spot on, delivery guy dropped it straight off the van into the garage … perfect. Would absolutely recommend, will definitely be heading back for anything else I need.”

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Posted 1 month ago

Hi Stuart, Thank you so much for your fantastic 5-star review! We're delighted to hear that you had such a positive experience from start to finish. Your kind words about our pricing, product quality, and delivery service truly mean a lot to us. We appreciate your recommendation and look forward to helping you again in the future! Best wishes, Team Online Insulation Ltd

Posted 1 month ago

“Five star series.”

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Posted 1 month ago

Hi Denis, Thank you so much for your great 5-star review! We’re thrilled to know you had a great experience with us. Your support and feedback truly motivate our team to keep delivering the best service possible. We can't wait to help you again in the future! Warmest regards, Team Online Insulation Ltd

Posted 1 month ago

“Fast reliable and on time”

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Posted 1 month ago

Hi William, Thank you for your fantastic 5-star review! We’re thrilled to hear that you found our services fast, reliable, and punctual. Your satisfaction is our top priority, and we look forward to delivering the same level of service for you in the future! Warm regards, Team Online Insulation Ltd

Posted 1 month ago

“Absolutely terrible delivery didn’t come when ordered in plenty of time then send an email 2 minutes before they knock off saying it’s not going to be delivered don’t use this company”

Helpful Report

Posted 1 month ago

Hi Vicky, we’re really sorry to hear about your recent delivery experience. We understand how frustrating it can be when expectations are not met, especially regarding timely deliveries. We appreciate your feedback as it helps us improve our services. If there’s anything we can assist you with further, please don’t hesitate to reach out. Warm regards, Team Online Insulation Ltd

Posted 1 month ago

“They are cheap and relyable. They always deliver within the timeframe stated on the website. You are able to book a specific delivery date if you are planing ahead. The only minor issue is that the time frame is 3 to 5 working days. It would be nice if they could bring that down to 2 -3 working days. When there was a miscount on the pick of one of my orders they sorted me out quickly and with no noncence. In general, I am very happy.”

Helpful Report

Posted 1 month ago

Hi William, Thank you for your amazing 5-star review! We’re thrilled to hear that you find us reliable and appreciate our timely deliveries. It’s great to know you can book ahead too! We understand your thoughts on the delivery timeframe and will take your feedback into consideration as we always strive to improve our services. We're also glad to hear we could resolve the miscount issue efficiently for you. Your satisfaction is our priority, and we look forward to serving you again soon! Warm wishes, Team Online Insulation Ltd

Posted 1 month ago

“Best Price! Easy to order! Good communication! Quick and very helpful delivery!”

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Posted 1 month ago

“Excellent!! Competitve pricing and timely delivery from local depot team who were only too keen to help and carry to where required. Thoroughly recommended!!”

Helpful Report

Posted 1 month ago

Hi Steven, Thank you for your fantastic 5-star review! We're delighted to hear that our competitive pricing and timely delivery met your expectations. It’s wonderful to know our local team was able to assist you and make the process easier. Your recommendation means a lot to us, and we look forward to serving you again in the future! Thanks for choosing Online Insulation Ltd!

Posted 1 month ago

“Professional and fast service. Delivery was on time too. Will use again.”

Helpful Report

Posted 1 month ago

Hi Lee, Thank you so much for your wonderful 5-star review! We're delighted to hear that you experienced our professional and fast service, and that the delivery was right on time. Your satisfaction is our priority, and we can't wait to assist you again in the future! Thanks for choosing Online Insulation Ltd!

Posted 1 month ago

Online Insulation Ltd is rated 4.7 based on 1,456 reviews