Online Insulation Ltd Reviews

Name: Online Insulation Ltd
Rating: 4.73

4.7 Rating 1,418 Reviews

94 %

of reviewers recommend Online Insulation Ltd

Company Reviews

Metrics

Info

4.7

Based on 1,418 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Online Insulation Ltd:

Online Insulation is the fastest growing, UK based, independent online insulation and drylining retailer. We have over 20 years experience in the specification, manufacturing and supply of insulation and drylining materials in to specialist contractors, house builders and domestic, end users. We are one of few suppliers that can offer a wealth of knowledge along with competitive prices and efficient delivery services.

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Phone:

01509649065

Email:

info@onlineinsulation-sales.com

Online Insulation Ltd 5 star review on 30th July 2024

Anonymous

Anonymous // 01/01/2019

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“You cancelled my order after 2 days and said you couldn’t deliver to my location. I don’t live on top of a mountain the roads here are easy acessable we have big deliveries all the time. I’ll never use the site again. I’ll like to add, bin lorry’s and other large vehicles some how manage to get to my street but you can’t.”

Helpful Report

Posted 3 days ago

Hi Matthew, Thanks for your review. You placed your order at 7.37PM on 10.03.25 for a delivery to Waun Goch terrace in Wales. Our office hours are 9am to 5pm Monday to Friday. Your refund left our account at 2.50PM on 11.03.25 after we had looked for other options to get the delivery to you, but unfortunatley Waun Goch Terrace is not suitable for large goods vehicles and there was absolutly no way that we could get a double decker bus size lorry to your address, given the tight corners and double parked cars when reviewing the address on google maps.

Posted 3 days ago

“Online Insulation were on budget/on time/and a pleasure to deal with. Highly recommended. It makes a change!”

Helpful Report

Posted 3 days ago

Hi Derek, Thank you so much for your fantastic 5-star review! We're delighted to hear that we met your expectations with our budget, timing, and customer service. Your recommendation means a lot to us and reinforces our commitment to delivering a positive experience. We truly appreciate your support and look forward to assisting you again in the future! Thanks for choosing Online Insulation Ltd!

Posted 3 days ago

“Good price . Prompt delivery”

Helpful Report

Posted 5 days ago

Hi Ian, Thank you for your wonderful 5-star review! We're thrilled to hear that you found our prices to be good and appreciated the prompt delivery. Your satisfaction is important to us, and we're grateful for your support. Looking forward to serving you again soon! Thanks for choosing Online Insulation Ltd!

Posted 4 days ago

“Great insolation thanks”

Helpful Report

Posted 1 week ago

Hi there, Thank you so much for your fantastic 5-star review! We're thrilled to hear that you’re pleased with the insulation. Your satisfaction means the world to us, and we truly appreciate your support. Looking forward to serving you again soon! Thanks for choosing Online Insulation Ltd!

Posted 4 days ago

“Good price and service but an approx time window for delivery (4 hours) advised the day before would be useful.”

Helpful Report

Posted 1 week ago

Hi Paul, Thank you for your excellent 5-star review! We appreciate your feedback regarding the delivery time window and will certainly take it into account for future improvements. We're glad to hear you were happy with our pricing and service. Your input is invaluable to us, and we look forward to serving you again soon! Thanks for choosing Online Insulation Ltd!

Posted 1 week ago

“Usually very good. However, expressly asked for delivery on Monday 11th. But got delivery on Friday 8th, when we weren’t on site. So got call from client as driver had dumped the whole lot in gateway to driveway, so client couldn’t get out/in. I had to down tool’s elsewhere and rush over to move. So not happy all round.”

Helpful Report

Posted 1 week ago

Hi Garry, we appreciate your feedback and apologise for the inconvenience you've experienced with the delivery. It's disappointing to hear that it arrived earlier than expected and caused issues for you and your client. We understand how important proper timing is for your projects, and we'll address this with our delivery team to ensure it doesn’t happen again in the future. Thank you for bringing this to our attention, and we hope to provide a smoother experience next time. If you have any further concerns, please reach out to us directly.

Posted 1 week ago

“Quick, no-fuss service. Good prices and delivery on vehicles with Moffetts- excellent!”

Helpful Report

Posted 1 week ago

Hi Russell, Thank you for your fantastic 5-star review! We're delighted to hear that you appreciated our quick, no-fuss service and excellent pricing. It’s great to know that our Moffett delivery made a positive impression on you. Your feedback is invaluable to us, and we truly appreciate your support. We look forward to serving you again soon! Thanks for choosing Online Insulation Ltd!

Posted 1 week ago

“Fast delivery, good products at good price .”

Helpful Report

Posted 2 weeks ago

Hi Graham, Thank you for your fantastic 5-star review! We're thrilled to hear that you were pleased with our fast delivery and competitive prices. Your satisfaction is our top priority, and it's great to know our products met your expectations. We truly appreciate your feedback and look forward to serving you again soon! Thanks for choosing Online Insulation Ltd!

Posted 1 week ago

“Best prices online, kept me informed throughout, delivery on time and the driver couldn’t have been more helpful.Top class service.”

Helpful Report

Posted 2 weeks ago

Hi Brian, Thank you for your amazing 5-star review! We’re delighted to hear that you found our prices the best online and that our communication kept you informed throughout the process. It’s wonderful to know that the delivery was timely and that our driver was helpful. Your satisfaction means a lot to us, and we truly appreciate you sharing your experience. We look forward to serving you again soon! Thanks for choosing Online Insulation Ltd!

Posted 1 week ago

“Excellent service. Helpful delivery driver, arrived bang on time.”

Helpful Report

Posted 2 weeks ago

Hi James, Thank you for your excellent 5-star review! We're thrilled to hear that you had a positive experience with our service and that your delivery driver was helpful and punctual. Your satisfaction is our priority, and we appreciate you taking the time to share your feedback. We look forward to serving you again in the future! Thanks for choosing Online Insulation Ltd!

Posted 2 weeks ago

“Insulation was as expected and price was competitive. Only reason for not giving 5 stars is that when the insulation was delivered, there were no labels to confirm that what I had received was what I ordered as the product packaging was very generic. The driver and office were helpful and were able to confirm that it was correct, they also said they would feedback to the manufacturer about their product labeling.”

Helpful Report

Posted 3 weeks ago

Hi Steve, Thank you for your thoughtful 4-star review! We're glad to hear that the insulation met your expectations and that you found our pricing competitive. We appreciate your feedback regarding the product labeling, and we’re pleased to know our team was able to assist you during the delivery. Your comments will certainly be shared with the manufacturer to improve their packaging. Thank you for choosing Online Insulation Ltd, and we hope to serve you again in the future!

Posted 3 weeks ago

“It was fast delivery and on time. The delivery driver also was very helpful with the unloading.”

Helpful Report

Posted 3 weeks ago

Hi Alban, Thank you for your fantastic 5-star review! We’re so glad to hear that your delivery was fast and on time. It’s great to know that our driver was able to assist you with the unloading. We truly appreciate your kind words and support! Looking forward to serving you again in the future! Thanks for choosing Online Insulation Ltd!

Posted 3 weeks ago

“Very professional company”

Helpful Report

Posted 1 month ago

Hi Tudor, Thank you for your amazing 5-star review! We're delighted to hear that you found us to be a professional company. It's our goal to provide top-notch service, and your kind words motivate us to keep up the good work. We truly appreciate your support and look forward to helping you again in the future! Thanks for choosing Online Insulation Ltd!

Posted 1 month ago

“Excellent service, was delivered next day from placing order.”

Helpful Report

Posted 1 month ago

Hi Simon, Thank you for your wonderful 5-star review! We’re thrilled to hear that your order was delivered the next day. Providing efficient service is what we strive for, and your feedback confirms we’re on the right track. We really appreciate your support, and we can’t wait to help you again in the future! Thanks for choosing Online Insulation Ltd!

Posted 1 month ago

“Great price Delivered on time Excellent service”

Helpful Report

Posted 1 month ago

Hi Tony, Thank you for your fantastic 5-star review! We're thrilled to hear that you found our prices great, and that your order was delivered right on time. Providing excellent service is our top priority, so your kind words mean a lot to us. We truly appreciate your support, and we look forward to serving you again soon! Thanks for choosing Online Insulation Ltd!

Posted 1 month ago

“Great service efficient from ordering online to delivery insulation in good condition (not broken in anyway) driver gave professional service.”

Helpful Report

Posted 1 month ago

Hi Keith, Thank you for your fantastic 5-star review! We're so pleased to hear that you had a great experience from the online ordering process to the delivery of your insulation. It's wonderful to know that everything arrived in perfect condition and that our driver provided professional service. Your feedback means a lot to us, and we look forward to assisting you again in the future! Thanks for choosing Online Insulation Ltd!

Posted 1 month ago

“Great product it was exactly what I needed it was delivered on time with no fuss, will definitely order again.”

Helpful Report

Posted 1 month ago

Hi David, Thank you for your amazing 5-star review! We're so glad to hear that our product met your needs and that the delivery was timely and hassle-free. Your satisfaction means a lot to us, and we truly appreciate your intention to order again. We look forward to serving you in the future! Thanks for choosing Online Insulation Ltd!

Posted 1 month ago

“Had a very good experience, very reasonable in price, and delivery was when they said, I will use them again.”

Helpful Report

Posted 1 month ago

Hi Robin, Thank you so much for your wonderful 5-star review! We're delighted to hear that you had a very good experience with us and that you found our prices reasonable. It’s great to know that we delivered as promised, and we truly appreciate your intention to use us again. We look forward to serving you in the future! Thanks for choosing Online Insulation Ltd!

Posted 1 month ago

“Asked to reveiw Online Insulation but this is difficult when we haven't received the good yet!!. Ordered on the 4th Feb on a promised 7 day delivery @ a cost of £60. Delivery booked for 14th Feb. Got a phone call from "Markovitz" ?? (an insulation shop in Bedford) Saying they got the stock in late and will deliver on Monday 17th. I will let you know if the Expanded Polystyrene is any good when I receive it. Cannot comment on the rest of the reveiw.”

Helpful Report

Posted 1 month ago

Hi David, thank you for your review and for bringing this to our attention. We sincerely apologise for the delay in your delivery and understand how frustrating this must be. Please rest assured we're working closely with the shipping team to resolve this issue. Once you receive your Expanded Polystyrene, we hope it meets your expectations. If you have any further queries, feel free to reach out. Unfortunately we were unaware of this issue ourselves until delay had happened and we will be working with the depot to ensure better communication

Posted 1 month ago

“Ist class service received. From time of ordering to delivery time, communication was ist class. Cost of materials very very competitive. Quality of materials delivered very good. Thank you to Online Insulation”

Helpful Report

Posted 1 month ago

Hi Stephen, Thank you for your outstanding 5-star review! We're thrilled to hear that you experienced first-class service from the moment you ordered to the delivery and that our communication met your expectations. It's great to know that you found our prices competitive and that the quality of the materials was to your satisfaction. We truly appreciate your kind words and support! We're here to help anytime you need us. Thanks for choosing Online Insulation Ltd!

Posted 1 month ago

Online Insulation Ltd is rated 4.7 based on 1,418 reviews