Poundland Reviews

Name: Poundland
Rating: 2.47

2.5 Rating 116 Reviews

36 %

of reviewers recommend Poundland

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2.5

Based on 116 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Customer Service
Communication Channels	Telephone, Email

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Poundland 4 star review on 13th December 2021

Lillia

Poundland 5 star review on 18th August 2020

Dragon Slayer Made By ‘The Christie‘

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Daughters comforter was handed in and was binned within 24hours. I couldn't get it back when I tried to retrieve it and was lied to several times about them not having. Not an ounce of common sense in the staff.”

Helpful Report

Posted 2 years ago

“I visited the St Helen's store today to return an item. Unfortunately I did not have a receipt. I have to say the staff could not have been more helpful. After asking me some information about my purchase they were able to trace it and gave me a refund. I felt I had excellent customer service. Thank You.”

Helpful Report

Posted 2 years ago

“I usually used to shop on poundland turnpike lane. I attended poundland I was approached by a Polish man he asked me what I wanted . I said I am shopping he a polish man and another Pakistani man where watching and following me during my shopping I don't understand why. I paid and when I want to leave they approached me again and wanted to see my receipt. I showed them my receipt and they said i was duing fraud which i don't understand why. I do have their fotos and my receipt as well . I can downloadload them. Next time i passed by i didn'tsee the man claimed to be security officer. I myself is a security officer complaining about discrimination by people misuisg poundland name. I was informed last week by poundland customer service to contact the security agency. Well my point is those guys are discriminating poundland customers. Poundland should take action not simply I will use other store. Thanks for your discrimination.”

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Posted 2 years ago

“Everytime i go to poundland my problems are solved I am buying from them everything even my food honestly they are the best Thank you poundland for all your cheap products I am satisfied 100% ❤️”

Helpful Report

Posted 2 years ago

“The worst customer service I have ever… The worst customer service I have ever experienced! Bag packed at checkout by a till operator distracted by a supervisor, no option to pack yourself, goods just thrown in! Opened the bag to find a whole bottle of shower gel over all items in one bag. Several phone calls to store & head office plus a store visit resulted in a very bad attitude by all staff I spoke to & told to wash or wipe damaged goods, no refund. Appalled is an understatement!!”

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Posted 2 years ago

“Lots of stuff for £1”

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Posted 2 years ago

“Your system changed my address back to an old one. It also changed my billing address to same and that was NEVER my billing address. My recent order was delivered there and I have requested that you collect and redeliver properly and I do not get phone calls returned as promised and when I do get through to a person they do not rectify your mistake. TOTALLY DISGUSTING SO CALLED CUSTOMER SERVICE.”

Helpful Report

Posted 2 years ago

“In Harsleden the price tag in the shelf for soft drink is absolutely misleading. When you go to the till the man tried to convince me that I was wrong as if I am blind. Lots of costumers agree that this is a common practice in this shop.”

Helpful Report

Posted 2 years ago

“Just seen what happened in Sheffield staff took it to far and to do what they did out of the shop both man are in the wrong what about if kids seen that or if the two people got hurt in the shop you take out people nice or call the police that's they job”

Helpful Report

Posted 2 years ago

“I use to work Poundland 2019 for a couple of months they told HMRC that they had given me car benefit £3869. And car feul benefit £3215. I don't have a drive or have a car after me putting a stop on it February with HMRC and telling them off mistake they resubmitted again it's taken 14 phone calls 6 hours 8 min 28 sec on the phone and 12 emails the payroll manger ignored my calls so contacted CEO Barry Williams who passed it to Ian and he told lies saying it was sorted when it wasn't at the time it's taken 3 months disgusting wouldn't even give money for all the phone calls”

Helpful Report

Posted 2 years ago

“I’ve been looking for the wooden lid jars everywhere since I discovered it on TikTok, popped into my local Poundland unfortunately they didn’t have any, spoke to an assistant manager named farhana excellent customer service, she done the check on the delivery and told me to come back the following day as they will have more in stock. I finally have my jars thanks to farhana.”

Helpful Report

Posted 3 years ago

“I'm giving Poundland a bad score because of the following. The 1st is because according to my bank statement in September 2019 someone working at Bridlington Poundland stole 3p from my bank account,but Poundland say they have no record of this transaction. Poundland customer services are either incapable of answering my question of did their head office receive my letters of complaint with my bank evidence of the spurious 3p transaction attached? Or they just don't care that they have wasted my time and money and mishandled my sensitive financial data. No my bank cannot help with this issue and my bank didn't create the problem as has been previously explained in my letter to Poundland via Resolver from Money Saving Expert. It's not just about the 3p which is a very small amount,the other reason I'm complaining about Poundland is their very bad customer service to me,especially from the Bridlington branch whose staff viewed CCTV footage of me with a wrongly negative bias and wrongly accused me of theft to the value of £1. How would Poundland feel if I stole 3p from their business account and ignored their letters of complaint and mishandled their sensitive financial data? Do Poundland think that it's OK to treat their customers like dirt?”

Helpful Report

Posted 3 years ago

“Because of a specific bad customer service experience where Poundland appear to think it's OK to treat a customer like dirt I am writing this review.According to my bank statement from September 2019 someone working at Poundland in Bridlington stole 3p from my bank account.Poundland said they have no record of this transaction,but it's the principle of the matter,because I'm wondering how Poundland would feel if I stole 3p from their business account? Their Head Office have been useless in the sense that they haven't been able to answer the question of whether they have received my letters of complaint with the evidence on my bank statements of this transaction or not and so have wasted my time and money. No my bank cannot help me with the transaction. I was also mistreated by the staff in Poundland in Bridlington and CCTV footage of me was viewed with a negative bias leading to a false theft allegation from their Manager to the value of £1. I didn't the item. Poundland have mishandled my sensitive financial data,lost the bank statements I have sent them.”

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Posted 3 years ago

“Brilliant prices for the vunerable on the breadline particularly on food & shops Staff very friendly & helpful, im disabled I just double check reduced items, I understand Its not always possible to relabel over bar codes when they keep costs so low Where else could i buy 2 microwave egg cooking items whilst im struggling to cook for 50p! 12 eggs for £1, my lovely pumkin Seeds to toast & sprinkle on foods & a padded bra for £2.50 rather than expensive breast cancer bras! Thanks for helping the vunerable to feed healthily & clothe themselves You helped me after id battled cancer for the third time & couldnt work Thank you for helping local communities Poundland & the vunerable 💖”

Helpful Report

Posted 3 years ago

“On no account wast your money on their 'Wilson & Gregory lawn edging. Thin and brittle ', base snaps off when pushing into soil and cannot 'do' corners- meant for straight-line use only. Not worth 25p per meter, let alone the £1.00 for a pack of 4= 1 meter”

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Posted 3 years ago

“What a confounded cheek!! All these stores are self service for goodness sake. Disgraceful. No wonder their rating is so low.”

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Posted 4 years ago

“I shop in the Poundland in Edgware broadwalk the staff are very helpful especially a lady called kajall she is always there with a pleasant smile and she is so helpful she’s there in the morning and on many occasions I’ve witnessed her calming down very difficult customers ! I as an employer know it’s very hard to get good and committed staff ! And she’s very good👌👌”

Helpful Report

Posted 4 years ago

“Great store and great range of products”

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Posted 4 years ago

“I was about to go into Poundland Kingsway Derby when I noticed two members of staff standing outside the front of the shop, both of them smoking. They finished their cigarettes and through them on the ground before returning into the store. Whether they bothered to wash their hands or not is another issue. Surely theres a place away from the public entrance where customers have to pass to enter the store, that they can smoke. I hot pack in to the car and went to B and M instead and wont be going back”

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Posted 4 years ago

“Was in on Tuesday for fly killer and batteries £2.00 nothing much to complain about there, could spend a small fortune on lots of random but handy items.”

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Posted 4 years ago

Poundland is rated 2.5 based on 116 reviews