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Poundland Reviews

2.5 Rating 116 Reviews

36 %

of reviewers recommend Poundland

Company Reviews

2.5

Based on 116 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Customer Service
Communication Channels	Telephone, Email

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Poundland 4 star review on 13th December 2021

Poundland 5 star review on 18th August 2020

Dragon Slayer Made By ‘The Christie‘

Poundland 5 star review on 18th August 2020

Dragon Slayer Made By ‘The Christie‘

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We went into the ripley store recently, when my elderly mother had forgotten her purse, the young boy on the till pulled out his bank card and payed for my mother's shopping, we went back later to pay the boy back in which he refused, lovely lovely lad, very polite with good manners. The manager there tall man, very rude, no customer service skills, was bullying the lad, well done lad for biting your tongue,you deserve better”

Posted 6 days ago

“On a visit to my local Poundland I recently i found one of the counter staff very rude and intimidating We had been stood at the tills waiting to be served at least 5 minutes as she came to the counter was laughing and joking over the works ear piece she was wearing and continued to do so while serving looking at myself and my mother while serving then laughing. We both found this very intimidating and unprofessional On speaking to the manger he did apologise and said would speak to her unfortunately i feel this wont be the case and not a good look for your store I came out of your store disappointed as-well as angry at way made feel This is not way customer should be served and feel on leaving”

Posted 2 weeks ago

“I bought two 10 pound Roblox gift cards and only one worked so I am very unhappy with this 😡”

Posted 1 month ago

“Poundland Dalston had most of what I wanted so that is what my one star is for. However getting to the till I needed my paracetamol approved. Fine of course as someone who works in a shop that is not a problem for me. The girl at the self service looked at me, went to approve, and then looked at me again and asked my age. I said 25 and she gave me such a dirty look! Honestly it was blatant and just unnecessary. I look young, definitely not 18 or under young BUT I have ID so she could have checked it. As a retail worker I know challenge 18 and challenge 25 very very well and I would never look at customer that way or be rude in how to ask someone their age. She looked very young herself so no need for all of that. If in doubt ask for ID without making a horrible face. Overall I find most Poundland stores have staff who don't look happy and are unapproachable. My employers would tell me off if I was like that and poundland staff should be told off too.”

Posted 4 months ago

“One member of staff in the Pitsea store swore at me in front of my 10 & 9 year old children then told me she didnt know the store managers name they worse service ever, will be taking my custom to B&M in future.”

Posted 4 months ago

“Went into my local Poundland in London (Roman road) was served by a young girl Who was absolutely rude. No greetings, no thank & no eye contact whilst serving me. I was about to make a payment through contact less & nothing was showing on the machine to say tap. She turned around & shouted out press the red button. I was shocked but she kept shouting. I asked her not to shout at me as I am paying for my services & not to be shouted at. She continued to to raise her voice & her colleague jumped in & tried to move her away. Then I asked for the store manager (Karim) who was not available so they tried to move her away. When I asked for her name to her colleague the girl started to shout out can’t you fuckin read & pointed to her badge (Linda). Absolutely disgusted by the behaviour of the staff. People like that shouldn’t be dealing with customers. I’m still in shock that this happened while trying to pay for my shopping. We go pick our products, bag our items then get shouted at to pay. What type of behaviour is this. I’m sure this can’t be the first time this has happened & what actions will Poundland take.”

Posted 5 months ago

“Slippery floor with no response. No incentive to do anything about it. Customers amused by the fact. They don't answer telephones and block complaints by email. All I can say to you is.. karma will get you eventually.”

Posted 5 months ago

“Dove creme bar soap x 2 Poundland £1.50 (75p each) Dove creme bar soap x 6 Tesco £3.50 (58p each) Poundland 30% more expensive”

Posted 6 months ago

“I wanted a straight exchange for a larger size pair of jeans, I had no receipt, a supervisor told me I could not exchange the jeans, cashier was laughing at me in my distress, I had to wait to speak to manager for 40 minutes as she was on her break, (still in the building) . 2 minutes of her time would have saved me a lot of distress, fellow customers could not understand the attitude of 2 supervisors, and have gone onto Twitter and other public platforms, as will I.”

Posted 8 months ago

“Visited West Bromwich branch really arrogant women on till not helpful at all there's one thing you don't need when you get a job at this branch and that's manners and they wonder why customers treat them the way that they do if you want respect give some respect.”

Posted 9 months ago

“Terrible customer service,not only from their head office but also the managers in the store. I don't expect to have the phone slammed down on me,nor do I expect someone I've never met to tell me the way I talk is too loud. I speak the way I do all of my life. If they can't handle irate customers they shouldnt be working in Customer relations. Also don't expect any great service from the manager Kerry in the Kilmarnock store inside The Burns centre,she as good as dealing with customers in the same way a handbrake on a canoe is any use”

Posted 10 months ago

“Check pack sizes on multi packs of chocolate. Bought a multi pack of cadbury dairy milk bars for £1.35 same price as Tesco. Tesco bars were 6 chunks (134g) Poundland bars were only 4 chunks (108g). Rip off. Guy on check out was pleasant though.”

Posted 1 year ago

“I visited Bromley poundland to get something for myself there was a mismatch price and when i happened have a word with the manger she was so rude in answering me back it's so awaful when she replied rude to me, have some better people who can handle customer better, i am not happy in shopping again at Bromley poundland and most of there racks are empty”

Posted 1 year ago

“They have now decided to do stock take during working hours. Shutting the aisle so you cannot purchase anything. It’s happened twice at the Tottenham high road branch and the manager there is absolutely rude with no ounce of customer service. It’s a pity as the staff and security are lovely been lovely for years. That one bad apple reflects upon your branch”

Posted 1 year ago

“Staff spend more time outside smoking than actually working. Always overhear them talking behind other staff members backs. Not a good atmosphere.”

Posted 1 year ago

“Visited the Gosport store but don't think I'll be going there again. Seemed to be very short staffed...extremely long queue for the tills,only one person on the till, two members of staff shouting and screaming at the top of their voices at each other down one of the aisles. Cardboard and rubbish left on the floor down one aisle and the health and beauty aisle as well as the homewares aisle were just a mess,shelves were all mixed up and gaps all over the place where no-one has bothered to replenish stock. Think they need someone in there to sort it out before they lose alot of customers...I for one won't be shopping at poundland anymore because of this experience.”

Posted 1 year ago

“Terrible place Weston super mare..can you tell me why they allow me in with my tiny chihuahua in his sealed in pushchair in Cheltenham and tewkesbury brance but not in Weston...I was at self service till paying for my goods .this VERY rude girl came up to me and shouted at me..NO DOGS..allowed in here..She needs to learn some manners...”

Posted 1 year ago

“Bexhill branch. Overcharged on discounted items. Items shelf marked at a pound and charged more for at the checkout. Other items with unmarked prices charged greater than a pound. Disappointed. I shop here regularly and this seems to happen often now”

Posted 1 year ago

“Watch the prices, bought Jakemans cough sweets 1 bag for £1, used to be 3 for a £1 in some shops and 2 for £1 in many, there was only about half a dozen in bag - only self serve tills too and no receipt. Went across road to Superdrug found same ones, compared, they were 100g as opposed to Poundland's (63g) and only 65p. I bought them and marched back to Poundland demanding money back. Assistant refunded and agreed that their prices are no longer as competitive and some of the more traditionally expensive shops can be cheaper. Watch the prices as very few items a pound, maybe they should change their name...”

Posted 1 year ago

“POUNDLAND Dungannon Female staff member needs to learn some manners fast. Today I was in a Good Mood so she was lucky. I filled the basic and when I got to counter ask if I wanted a Bag & I said yes .She said it would be '£1 I said s plastic bag is fine. Ssid there was none and started moaninv its only £1 ( This is the Poundland BAG CON .Dont offer plastic bag as they make these nasty bags for 4p and get their stores to push the sale of them for £1) J just said forget it and left the basic with over £30 worth off items on the counter. This girl was not local and her English wasnt that good.But MANNERs cost nothing. Show some Respect. Looks like she didnt like a job. Some local girl would be more greatful.”

Posted 1 year ago

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Poundland is rated 2.5 based on 116 reviews