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Poundland Reviews

2.5 Rating 117 Reviews

37 %

of reviewers recommend Poundland

Company Reviews

2.5

Based on 117 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Customer Service
Communication Channels	Telephone, Email

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Poundland 4 star review on 13th December 2021

Poundland 5 star review on 18th August 2020

Dragon Slayer Made By ‘The Christie‘

Poundland 5 star review on 18th August 2020

Dragon Slayer Made By ‘The Christie‘

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Still awaiting a refund for goods I didn't purchase. I used a faulty self service machine that took my money and would like my money back in full. Terrible outcome. Disappointed. Waited 30 minutes standing with my walking stick for supervisor and wasn't even offered a chair, the excuse given is ludicrous. Shame on poundland Surrey Quays and the customer services Sarah investigating. Disgusted.”

Posted 1 year ago

“Used pitsea basildon store today No cashiers on till Used self scanners had to call assistant twice who quite frankly did not seem to want to be there was more interested in talking to other members of staff Not everybody wants to or is able to use self scan tills”

Posted 1 year ago

“I brought a charger a few weeks ago it breaks in a week. I now buy another charger and when I put it in it snapped. Terrible quality do NOT BUY!!!”

Posted 2 years ago

“Shopped at Poundland for years and now I cannot believe the huge price increases they are no longer cheap. eBay b&m much cheaper.”

Posted 2 years ago

“Your online is a disgrace more empty spaces not much of stock at all get your I T staff on this people like to look on line for inspiration”

Posted 2 years ago

“Daughters comforter was handed in and was binned within 24hours. I couldn't get it back when I tried to retrieve it and was lied to several times about them not having. Not an ounce of common sense in the staff.”

Posted 2 years ago

“I usually used to shop on poundland turnpike lane. I attended poundland I was approached by a Polish man he asked me what I wanted . I said I am shopping he a polish man and another Pakistani man where watching and following me during my shopping I don't understand why. I paid and when I want to leave they approached me again and wanted to see my receipt. I showed them my receipt and they said i was duing fraud which i don't understand why. I do have their fotos and my receipt as well . I can downloadload them. Next time i passed by i didn'tsee the man claimed to be security officer. I myself is a security officer complaining about discrimination by people misuisg poundland name. I was informed last week by poundland customer service to contact the security agency. Well my point is those guys are discriminating poundland customers. Poundland should take action not simply I will use other store. Thanks for your discrimination.”

Posted 2 years ago

“The worst customer service I have ever… The worst customer service I have ever experienced! Bag packed at checkout by a till operator distracted by a supervisor, no option to pack yourself, goods just thrown in! Opened the bag to find a whole bottle of shower gel over all items in one bag. Several phone calls to store & head office plus a store visit resulted in a very bad attitude by all staff I spoke to & told to wash or wipe damaged goods, no refund. Appalled is an understatement!!”

Posted 2 years ago

“Your system changed my address back to an old one. It also changed my billing address to same and that was NEVER my billing address. My recent order was delivered there and I have requested that you collect and redeliver properly and I do not get phone calls returned as promised and when I do get through to a person they do not rectify your mistake. TOTALLY DISGUSTING SO CALLED CUSTOMER SERVICE.”

Posted 2 years ago

“Just seen what happened in Sheffield staff took it to far and to do what they did out of the shop both man are in the wrong what about if kids seen that or if the two people got hurt in the shop you take out people nice or call the police that's they job”

Posted 2 years ago

“I use to work Poundland 2019 for a couple of months they told HMRC that they had given me car benefit £3869. And car feul benefit £3215. I don't have a drive or have a car after me putting a stop on it February with HMRC and telling them off mistake they resubmitted again it's taken 14 phone calls 6 hours 8 min 28 sec on the phone and 12 emails the payroll manger ignored my calls so contacted CEO Barry Williams who passed it to Ian and he told lies saying it was sorted when it wasn't at the time it's taken 3 months disgusting wouldn't even give money for all the phone calls”

Posted 2 years ago

“I'm giving Poundland a bad score because of the following. The 1st is because according to my bank statement in September 2019 someone working at Bridlington Poundland stole 3p from my bank account,but Poundland say they have no record of this transaction. Poundland customer services are either incapable of answering my question of did their head office receive my letters of complaint with my bank evidence of the spurious 3p transaction attached? Or they just don't care that they have wasted my time and money and mishandled my sensitive financial data. No my bank cannot help with this issue and my bank didn't create the problem as has been previously explained in my letter to Poundland via Resolver from Money Saving Expert. It's not just about the 3p which is a very small amount,the other reason I'm complaining about Poundland is their very bad customer service to me,especially from the Bridlington branch whose staff viewed CCTV footage of me with a wrongly negative bias and wrongly accused me of theft to the value of £1. How would Poundland feel if I stole 3p from their business account and ignored their letters of complaint and mishandled their sensitive financial data? Do Poundland think that it's OK to treat their customers like dirt?”

Posted 3 years ago

“On no account wast your money on their 'Wilson & Gregory lawn edging. Thin and brittle ', base snaps off when pushing into soil and cannot 'do' corners- meant for straight-line use only. Not worth 25p per meter, let alone the £1.00 for a pack of 4= 1 meter”

Posted 3 years ago

“What a confounded cheek!! All these stores are self service for goodness sake. Disgraceful. No wonder their rating is so low.”

Posted 4 years ago

“I was about to go into Poundland Kingsway Derby when I noticed two members of staff standing outside the front of the shop, both of them smoking. They finished their cigarettes and through them on the ground before returning into the store. Whether they bothered to wash their hands or not is another issue. Surely theres a place away from the public entrance where customers have to pass to enter the store, that they can smoke. I hot pack in to the car and went to B and M instead and wont be going back”

Posted 4 years ago

“On, 29th July 2019, I had a very bad experience at Poundland, Lewisham (London). While I was paying at the counter, one of the staff (who assists customers) asked me "From where did you purchase the frisbee?" I said "ASDA" and then she, with a very big smile asked if she can cross-check. I asked if she thinks I stole it then she with the same smile said "MAY BE". I do not understand how a staff can even think someone would steel an old frisbee. And what does she mean by "MAY BE"? I was so upset with the words she was using with a BIG SMILE. She did not even respond properly when I asked "What would you do if that is not POUNDLAND'S property. And the worst part was she did not even APOLOGISE. I really don't understand why customers are treated this way. I wonder how Poundland can treat customers like theives. THE ONLY THING I EXPECTED WAS AN 'APOLOGY' BEFORE EVEN ASKING ME IF SHE CAN CHECK MY FRISBEE - WHICH DID NOT HAPPEN. SO UPSETTING. ”

Posted 4 years ago

“On, 29th July 2019, I had a very bad experience at Poundland, Lewisham (London). While I was paying at the counter, one of the staff (who assists customers) asked me "From where did you purchase the frisbee?" I said "ASDA" and then she, with a very big smile asked if she can cross-check. I asked if she thinks I stole it then she with the same smile said "MAY BE". I do not understand how a staff can even think someone would steel an old frisbee. And what does she mean by "MAY BE"? I was so upset with the words she was using with a BIG SMILE. She did not even respond properly when I asked "What would you do if that is not POUNDLAND'S property. And the worst part was she did not even APOLOGISE. I really don't understand why customers are treated this way. I wonder how Poundland can treat customers like theives. THE ONLY THING I EXPECTED WAS AN 'APOLOGY' BEFORE EVEN ASKING ME IF SHE CAN CHECK MY FRISBEE - WHICH DID NOT HAPPEN. SO UPSETTING. ”

Posted 4 years ago

“Great! About time!! Good for Morrisons. Don't hold your breath for Poundland to follow suit though. Read below from Daily Mail. Just a tiny bit of a big article...........Now, one of the big four supermarkets is bringing back staff at 1,000 ‘express’ checkouts in response to shopper anxiety about using the self-scan tills. The move is part of a drive by Morrisons to improve personal service and win back shoppers who have deserted to no-frills budget stores like Aldi and Lidl.”

Posted 4 years ago

“Poundland ARE responsible for your frying pan. I GTEE you this 100%. No need for legal advise really. The best thing to do with Poundland is never to go there. Seen all their self service checkouts? Still the same prices though. One thing about Poundstretcher is that they do not use self service. Go there instead. Put your feet down people and demand a discount for serving yourself.”

Posted 4 years ago

“Disappointed by the disinterested attitude of a member of member of your staff at Devises when help needed. Then overcharged at till.”

Posted 5 years ago

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Poundland is rated 2.5 based on 117 reviews