Poundland Reviews

Name: Poundland
Rating: 2.49

2.5 Rating 117 Reviews

37 %

of reviewers recommend Poundland

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2.5

Based on 117 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Customer Service
Communication Channels	Telephone, Email

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Poundland 4 star review on 13th December 2021

Lillia

Poundland 5 star review on 18th August 2020

Dragon Slayer Made By ‘The Christie‘

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I purchased goods from pound land. The items are only one pound each. The same item is sold at three pounds. They have good qualities and some have original packing.”

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Posted 6 years ago

“great value, good friendly staff, great space in stores,”

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Posted 6 years ago

“staff quite helpful, great deals with bargain prices spacious outlay”

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Posted 6 years ago

“Why is it still called Poundland there is not alot in the shops for a pound. I think they need to change the name if they are just going to keep on putting the price up on things I used to enjoy going to Poundland for lots of shopping but no more with the price of things in there”

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Posted 5 months ago

“Everything in the shop is not organised and needs more staff around as when I get confused about the price of things there is no one to ask, got to the till last week I thought the comfort that I had picked up was a pound ended up being five”

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Posted 5 years ago

“They have a good range of products to choose from.”

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Posted 6 years ago

“Paid £6 for delivery but Dpd took parcel to Post Office for me to collect when I wasn’t in. really really inconvenient and could be impossible for some people”

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Posted 7 months ago

“Today in Clacton on Sea,Poundland (27th March 2023)…at 14.12hrs. There was only ONE shop person dealing with ALL the customers!! No one else on the tills. It is a huge shop…. ..and Health & Safety problems in there too, as ‘clothes’, and all sorts of other products and items were strewn across the shop floor, in all areas of the shop. I nearly slipped on them several times…and had to push them with my feet under the shelving to prevent other customers slipping on them. A real hazard for me, and for other customers too….it was disgraceful! Not a manager, nor other shop assistants there either… I did complain to this one andONLY Poundland person…re the Health and Safety issues!”

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Posted 1 year ago

“i bought a waterproof padlock on 22-3-23 i got home checked my till receipt i found i had been charged for two padlocks when i had only purchased one so i,m not very happy.”

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Posted 1 year ago

“Won’t be going there again. Shelves with gaps in them. Could not get what I usually get from there. Cheaper now to use a supermarket. It should be re named Pound Search.”

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Posted 1 year ago

“In Harsleden the price tag in the shelf for soft drink is absolutely misleading. When you go to the till the man tried to convince me that I was wrong as if I am blind. Lots of costumers agree that this is a common practice in this shop.”

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Posted 2 years ago

“Because of a specific bad customer service experience where Poundland appear to think it's OK to treat a customer like dirt I am writing this review.According to my bank statement from September 2019 someone working at Poundland in Bridlington stole 3p from my bank account.Poundland said they have no record of this transaction,but it's the principle of the matter,because I'm wondering how Poundland would feel if I stole 3p from their business account? Their Head Office have been useless in the sense that they haven't been able to answer the question of whether they have received my letters of complaint with the evidence on my bank statements of this transaction or not and so have wasted my time and money. No my bank cannot help me with the transaction. I was also mistreated by the staff in Poundland in Bridlington and CCTV footage of me was viewed with a negative bias leading to a false theft allegation from their Manager to the value of £1. I didn't the item. Poundland have mishandled my sensitive financial data,lost the bank statements I have sent them.”

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Posted 3 years ago

“Bought a jumpsuit on Monday to big, retuned on Saturday told I couldn't return or exchange with no receipt. When outside the store found the receipt in the bag, went back in told by a very rude assistant that I couldn't have refund has they don't put money on card! Ok. Had to purchase goods I didn't want. The sales assistant or cashier was very rude and in need of some training. When outside the lady in the queue in front of me asked if I were ok has the assistant were rude to her also. Will never shop Bridgend poundland again. Very poor customer service.”

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Posted 4 years ago

“We went into the ripley store recently, when my elderly mother had forgotten her purse, the young boy on the till pulled out his bank card and payed for my mother's shopping, we went back later to pay the boy back in which he refused, lovely lovely lad, very polite with good manners. The manager there tall man, very rude, no customer service skills, was bullying the lad, well done lad for biting your tongue,you deserve better”

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Posted 3 weeks ago

“On a visit to my local Poundland I recently i found one of the counter staff very rude and intimidating We had been stood at the tills waiting to be served at least 5 minutes as she came to the counter was laughing and joking over the works ear piece she was wearing and continued to do so while serving looking at myself and my mother while serving then laughing. We both found this very intimidating and unprofessional On speaking to the manger he did apologise and said would speak to her unfortunately i feel this wont be the case and not a good look for your store I came out of your store disappointed as-well as angry at way made feel This is not way customer should be served and feel on leaving”

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Posted 1 month ago

“I bought two 10 pound Roblox gift cards and only one worked so I am very unhappy with this 😡”

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Posted 1 month ago

“Poundland Dalston had most of what I wanted so that is what my one star is for. However getting to the till I needed my paracetamol approved. Fine of course as someone who works in a shop that is not a problem for me. The girl at the self service looked at me, went to approve, and then looked at me again and asked my age. I said 25 and she gave me such a dirty look! Honestly it was blatant and just unnecessary. I look young, definitely not 18 or under young BUT I have ID so she could have checked it. As a retail worker I know challenge 18 and challenge 25 very very well and I would never look at customer that way or be rude in how to ask someone their age. She looked very young herself so no need for all of that. If in doubt ask for ID without making a horrible face. Overall I find most Poundland stores have staff who don't look happy and are unapproachable. My employers would tell me off if I was like that and poundland staff should be told off too.”

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Posted 5 months ago

“One member of staff in the Pitsea store swore at me in front of my 10 & 9 year old children then told me she didnt know the store managers name they worse service ever, will be taking my custom to B&M in future.”

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Posted 5 months ago

“Went into my local Poundland in London (Roman road) was served by a young girl Who was absolutely rude. No greetings, no thank & no eye contact whilst serving me. I was about to make a payment through contact less & nothing was showing on the machine to say tap. She turned around & shouted out press the red button. I was shocked but she kept shouting. I asked her not to shout at me as I am paying for my services & not to be shouted at. She continued to to raise her voice & her colleague jumped in & tried to move her away. Then I asked for the store manager (Karim) who was not available so they tried to move her away. When I asked for her name to her colleague the girl started to shout out can’t you fuckin read & pointed to her badge (Linda). Absolutely disgusted by the behaviour of the staff. People like that shouldn’t be dealing with customers. I’m still in shock that this happened while trying to pay for my shopping. We go pick our products, bag our items then get shouted at to pay. What type of behaviour is this. I’m sure this can’t be the first time this has happened & what actions will Poundland take.”

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Posted 6 months ago

“Slippery floor with no response. No incentive to do anything about it. Customers amused by the fact. They don't answer telephones and block complaints by email. All I can say to you is.. karma will get you eventually.”

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Posted 6 months ago

Poundland is rated 2.5 based on 117 reviews