Poundland Reviews

Name: Poundland
Rating: 2.49

2.5 Rating 117 Reviews

37 %

of reviewers recommend Poundland

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2.5

Based on 117 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Customer Service
Communication Channels	Telephone, Email

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Poundland 4 star review on 13th December 2021

Lillia

Poundland 5 star review on 18th August 2020

Dragon Slayer Made By ‘The Christie‘

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Dove creme bar soap x 2 Poundland £1.50 (75p each) Dove creme bar soap x 6 Tesco £3.50 (58p each) Poundland 30% more expensive”

Helpful Report

Posted 7 months ago

“I wanted a straight exchange for a larger size pair of jeans, I had no receipt, a supervisor told me I could not exchange the jeans, cashier was laughing at me in my distress, I had to wait to speak to manager for 40 minutes as she was on her break, (still in the building) . 2 minutes of her time would have saved me a lot of distress, fellow customers could not understand the attitude of 2 supervisors, and have gone onto Twitter and other public platforms, as will I.”

Helpful Report

Posted 8 months ago

“Visited West Bromwich branch really arrogant women on till not helpful at all there's one thing you don't need when you get a job at this branch and that's manners and they wonder why customers treat them the way that they do if you want respect give some respect.”

Helpful Report

Posted 10 months ago

“Terrible customer service,not only from their head office but also the managers in the store. I don't expect to have the phone slammed down on me,nor do I expect someone I've never met to tell me the way I talk is too loud. I speak the way I do all of my life. If they can't handle irate customers they shouldnt be working in Customer relations. Also don't expect any great service from the manager Kerry in the Kilmarnock store inside The Burns centre,she as good as dealing with customers in the same way a handbrake on a canoe is any use”

Helpful Report

Posted 11 months ago

“Check pack sizes on multi packs of chocolate. Bought a multi pack of cadbury dairy milk bars for £1.35 same price as Tesco. Tesco bars were 6 chunks (134g) Poundland bars were only 4 chunks (108g). Rip off. Guy on check out was pleasant though.”

Helpful Report

Posted 1 year ago

“I visited Bromley poundland to get something for myself there was a mismatch price and when i happened have a word with the manger she was so rude in answering me back it's so awaful when she replied rude to me, have some better people who can handle customer better, i am not happy in shopping again at Bromley poundland and most of there racks are empty”

Helpful Report

Posted 1 year ago

“They have now decided to do stock take during working hours. Shutting the aisle so you cannot purchase anything. It’s happened twice at the Tottenham high road branch and the manager there is absolutely rude with no ounce of customer service. It’s a pity as the staff and security are lovely been lovely for years. That one bad apple reflects upon your branch”

Helpful Report

Posted 1 year ago

“Staff spend more time outside smoking than actually working. Always overhear them talking behind other staff members backs. Not a good atmosphere.”

Helpful Report

Posted 1 year ago

“Visited the Gosport store but don't think I'll be going there again. Seemed to be very short staffed...extremely long queue for the tills,only one person on the till, two members of staff shouting and screaming at the top of their voices at each other down one of the aisles. Cardboard and rubbish left on the floor down one aisle and the health and beauty aisle as well as the homewares aisle were just a mess,shelves were all mixed up and gaps all over the place where no-one has bothered to replenish stock. Think they need someone in there to sort it out before they lose alot of customers...I for one won't be shopping at poundland anymore because of this experience.”

Helpful Report

Posted 1 year ago

“Terrible place Weston super mare..can you tell me why they allow me in with my tiny chihuahua in his sealed in pushchair in Cheltenham and tewkesbury brance but not in Weston...I was at self service till paying for my goods .this VERY rude girl came up to me and shouted at me..NO DOGS..allowed in here..She needs to learn some manners...”

Helpful Report

Posted 1 year ago

“Bexhill branch. Overcharged on discounted items. Items shelf marked at a pound and charged more for at the checkout. Other items with unmarked prices charged greater than a pound. Disappointed. I shop here regularly and this seems to happen often now”

Helpful Report

Posted 1 year ago

“Watch the prices, bought Jakemans cough sweets 1 bag for £1, used to be 3 for a £1 in some shops and 2 for £1 in many, there was only about half a dozen in bag - only self serve tills too and no receipt. Went across road to Superdrug found same ones, compared, they were 100g as opposed to Poundland's (63g) and only 65p. I bought them and marched back to Poundland demanding money back. Assistant refunded and agreed that their prices are no longer as competitive and some of the more traditionally expensive shops can be cheaper. Watch the prices as very few items a pound, maybe they should change their name...”

Helpful Report

Posted 1 year ago

“POUNDLAND Dungannon Female staff member needs to learn some manners fast. Today I was in a Good Mood so she was lucky. I filled the basic and when I got to counter ask if I wanted a Bag & I said yes .She said it would be '£1 I said s plastic bag is fine. Ssid there was none and started moaninv its only £1 ( This is the Poundland BAG CON .Dont offer plastic bag as they make these nasty bags for 4p and get their stores to push the sale of them for £1) J just said forget it and left the basic with over £30 worth off items on the counter. This girl was not local and her English wasnt that good.But MANNERs cost nothing. Show some Respect. Looks like she didnt like a job. Some local girl would be more greatful.”

Helpful Report

Posted 1 year ago

“Still awaiting a refund for goods I didn't purchase. I used a faulty self service machine that took my money and would like my money back in full. Terrible outcome. Disappointed. Waited 30 minutes standing with my walking stick for supervisor and wasn't even offered a chair, the excuse given is ludicrous. Shame on poundland Surrey Quays and the customer services Sarah investigating. Disgusted.”

Helpful Report

Posted 1 year ago

“Used pitsea basildon store today No cashiers on till Used self scanners had to call assistant twice who quite frankly did not seem to want to be there was more interested in talking to other members of staff Not everybody wants to or is able to use self scan tills”

Helpful Report

Posted 1 year ago

“I brought a charger a few weeks ago it breaks in a week. I now buy another charger and when I put it in it snapped. Terrible quality do NOT BUY!!!”

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Posted 2 years ago

“Shopped at Poundland for years and now I cannot believe the huge price increases they are no longer cheap. eBay b&m much cheaper.”

Helpful Report

Posted 2 years ago

“Your online is a disgrace more empty spaces not much of stock at all get your I T staff on this people like to look on line for inspiration”

Helpful Report

Posted 2 years ago

“Daughters comforter was handed in and was binned within 24hours. I couldn't get it back when I tried to retrieve it and was lied to several times about them not having. Not an ounce of common sense in the staff.”

Helpful Report

Posted 2 years ago

“I usually used to shop on poundland turnpike lane. I attended poundland I was approached by a Polish man he asked me what I wanted . I said I am shopping he a polish man and another Pakistani man where watching and following me during my shopping I don't understand why. I paid and when I want to leave they approached me again and wanted to see my receipt. I showed them my receipt and they said i was duing fraud which i don't understand why. I do have their fotos and my receipt as well . I can downloadload them. Next time i passed by i didn'tsee the man claimed to be security officer. I myself is a security officer complaining about discrimination by people misuisg poundland name. I was informed last week by poundland customer service to contact the security agency. Well my point is those guys are discriminating poundland customers. Poundland should take action not simply I will use other store. Thanks for your discrimination.”

Helpful Report

Posted 2 years ago

Poundland is rated 2.5 based on 117 reviews