PreciousLittleOne Reviews

Name: PreciousLittleOne
Rating: 3.98

4.0 Rating 1,593 Reviews

75 %

of reviewers recommend PreciousLittleOne

Company Reviews

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Metrics

4.0

Based on 1,593 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	2.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ridiculous... I bought a foot muff that was described as universal and had to pay an extra £3.49 from delivery to my local asda which is usually free with other companies. When the product arrived it did not fit my pram so and wanted a refund. To my surprise I would have to pay £16 to return the product or £8.50 if i wanted to exchange the product for something that cost more. I thought this was a bit ridiculous consider the product only cost £14 so i could either keep it or send it back but either way i would lose all my money and there it no local store to bring it to so that was my only options. I will never stop there again”

Helpful Report

Posted 5 years ago

Thank you for your feedback. We do sincerely apologise for the experience that you have received. Could you kindly confirm your order number so we can investigate further?

Posted 5 years ago

“Absolutely terrible, nearly a month of waiting for my children’s lunch bags to arrive. First being told they had been damaged then being told they had got stock levels wrong and they would get back to me. Still no response about getting my £45 back. Total joke.”

Helpful Report

Posted 5 years ago

Thank you for your feedback. We do sincerely apologise for the experience that you have received with our company. We would like to assure yourself that this is not our standard practise and will be addressed with our team internally. We appreicate your honest feedback. Our Customer Service Team are currently working through emails, however I have located your email and shall action a refund.

Posted 5 years ago

“Enough is enough, we have been kept hanging on for an order that has been placed, when we have received it the only item we have is the Unimo item. It is clearly labelled item one of one. Our pushchair has not been despatched. We rang and finally got through to "customer services"- and guess what, after being told we would receive a call back- no response. the tracking id says that both items are linked to the same despatch of items, this is clearly not the case and you are still NOT responding. Your company reviews are awful showing the same problems time and time again. I want a refund on the outstanding item applying to my card immediately so we can buy from a reputable company. You are turning what should be a happy occasion into a stressful situation. We picked this sorry shower as a company up from the Bounty app and will be contacting them to remove you from it. I suggest that anyone buying through the app also contact them to get them removed. Read Facebook comments etc to see just how shocking they have become in every way. Shocking service and shocking response. order number 1734031 - not interested anymore, want a refund. One star is too much for this company.”

Helpful Report

Posted 5 years ago

Thank you for your feedback. We do sincerely apologise for the inconvenience that has been caused. It was never our intention to cause any unneccessary stress. Unfortunately, it does appear your item has been lost in transit. We can see that our member of our Customer Service emailed yourself on Saturday to confirm cancellation and a refund will be issued accordingly by our Account's Department. Thank you for your honest feedback.

Posted 5 years ago

“Do not order from here, I ordered a bike and chair on 29th August, when purchasing it stated 3-5 days which seemed perfect. Just on time for my sons birthday. Today is 14th September and I am still awaiting my order. My sons second birthday was on 4th which has welly passed now and he is still waiting for his bike bless him, I have emailed on several occasions and all I get told is there was a delay and that my order should be with my by 11th, which like I said was ridiculous and still is, as I still have not received my items. I have tried calling the number and for the past four days it constantly says number busy. Never again will I be shopping here so for all other mums don’t be depending on precious little ones”

Helpful Report

Posted 5 years ago

Thank you for your review, We are sincerely sorry that this was not received in time for your son's birthday. Your tracking is stating that this has now been delivered on 17/09, please can you confirm if you have now received both of your items? Our phone lines can get very busy which is why it is difficult to get through to ourselves. Kind Regards. PreciousLittleOne.

Posted 5 years ago

“1 star for fast delivery ... shame it was the wrong item. Email replies ridiculously slow. Not impressed.”

Helpful Report

Posted 5 years ago

“I'm still waiting for my order they say it is dispatched and then say it's not and will let me no in another 24hours and it should of been delivered today they are useless at keeping in contact need a phone number as they don't know how to talk to people”

Helpful Report

Posted 5 years ago

Thank you for your review, We are very sorry you are haved had a delay with your order, please, provide your order number and this can be looked into for yourself. Kind Regards PreciousLittleOne

Posted 5 years ago

“Ordered cotbed and sheets. 26th August. Sheets delivered no cot bed. States on website all would be delivered togeather via Yodel. Sheets arrived by Yodel cotbed still missing.have phoned customer service twice I have been told incorrect information about when the cotbed would arrive. I have phoned over 30 times today 9 th September just get automated voice our lines are open between 10 am and 3 pm thank you for calling the phone is cut dead. After 3pm the phone constantly rings out the cuts off. When is the cotbed going to be delivered I wounder . I would avoid this company its atrocious. Jackie Young.”

Helpful Report

Posted 5 years ago

“My daughter ordered a car seat .. delivery 3-5 days which was important as she needed it for second car as she was going back to work . Arrived on day 8 , by which time she'd had to buy one as she'd needed it for childcare purposes . She e-mailed company who replied 2 days later saying there was a £16 returns fee .. bearing in mind the car seat was only £40/£45 I think this is excessive.. she is now stuck with a seat she doesn't need but can't afford to send back .. come on guys .. give these new mums a bit of help !!”

Helpful Report

Posted 5 years ago

“Only recieved half of what we ordered and the rest of the order is what we desperately needed and considering the bank holiday weekend I'm not happy..”

Helpful Report

Posted 5 years ago

We do sincerely apologise for the inconvenience caused. Please, can you confirm your order number so we can investigate further? Thank you

Posted 5 years ago

“Ordering was fine but delivery is what I am scoring 1 star. I am yet to receive my order even though it says it's been delivered so now I have to chase it.”

Helpful Report

Posted 5 years ago

Thank you for your feedback. We do sincerely apologise that you have not received your order. Please can you confirm your order number so we can investigate further?

Posted 5 years ago

“Awful company. Do NOT buy from them. My pram broke after 5 weeks and they refused to exchange. I had to send it back for them to fix it which has taken 3 weeks and I’m still without a pram. Customer service is rude especially Charlotte and you can never get hold of them. Terrible terrible company and wish I never brought with them.”

Helpful Report

Posted 5 years ago

“It turnt up and it was a empty box”

Helpful Report

Posted 5 years ago

Thank you for your feedback. We do sincerely apologise for the inconvenience that has been caused. Please can you confirm your order number so we can investigate further? Thank you for your patience.

Posted 5 years ago

“I ordered a Moses basket and a stand to which the stand has turned up within 3 days and now the actual Moses basket which said 3-5 days isn’t coming for another month and a half?? Which by that time my baby will be born and now have no Moses basket, discraceful when it says 3-5 days to then be changed inconviently, and not being able to get a refund until it’s delivered.”

Helpful Report

Posted 5 years ago

Thank you for your feeback. We do sincerely apologiose for the inconvenience that has been caused. We would like to assure yourself that this is not out standard practise. Please can you confirm your order number.

Posted 5 years ago

“Still waiting after day staying at home waiting for pushchair to arrive now yodel are saying you never gave them the full address very upset with your system”

Helpful Report

Posted 5 years ago

“no number so if your delivery gets messed uo in the process then you are done over. they dont contact you for ages either. please dont waste your time like i have.. im having a baby soon and this has been so stressful to just get a hold of them.”

Helpful Report

Posted 5 years ago

Thank you for your feeback. We do sincerely apologiose for the inconvenience that has been caused. Our phone lines are open Monday-Friday 10am - 3pm 01476 569111.

Posted 5 years ago

“I wanted to give a minus as I was absolutely appalled by their service. Ordered on 5/7/19, dispatch date given as 31/7/19, never sent an update to me. I had to chase to find out what was happening with the order. Called them over 10 times, no answer, emailed them, called Bounty (they had advertised the cotbed & mattress but the order was made with Precious Little One), they contacted then and I finally got a response telling me the order should be dispatched 31/8/19. Naturally I complained, no alternative offered. They responded by lying saying an alternative was offered without any extra cost to me. It was not offered & was only mentioned after confirming they have refunded my money as I was not prepared to wait at least another 31 days. Also, the alternative was cheaper than what I had ordered. So not sure how they worked out "at no extra cost to you". I also sent the same email to the Directors, had an automated response from one that she is not available and to contact their G.M. for which an email address was provided. I forwarded the email to her yesterday, no response. Disgusted by their lack of customer care. Shocked that they are not even bothered. Would never recommend or use this company.”

Helpful Report

Posted 5 years ago

Thank you for your feeback. We do sincerely apologise for the inconvenience that has been caused. We would like to assure yourself that this is not out standard practise. We always endeavour to ensure that we provide the most accurate delivery timescales to our customers and we can see that we have fallen below our very high standards. We can see that our team updated yourself to advise of a delay Wednesday 31st July 2019 15:09 (Public Emailed). We did advise of an alternative if you would be willing to exchange, at the time the alternative was more expensive,, however our prices change daily. Our Customer Service Managed tried to call yourself on the 8th August with regards to your order. We are truly sorry for the inconvenience that has been caused. We have raised this to our team to conduct a full investigation. We appreciate your feedback.

Posted 5 years ago

“Ordered 3 items from precious little one, one being a stroller, one being a travel cot. I ordered them together and they arrived separately, but they hadn't sent me the travel cot, they had sent me another stroller. I rang to declare they had messed my order up, very polite, no issues, but they said they wouldn't send out the travel cot I had ordered until the wrong ordered had been collected, they sorted it to be picked up next day with an hourly time slot suitable for me, I work in health care, therefore I work unsociable hours and demanding hours. After I had got off the phone to customer service I then had an email off them stating a pick up between a 5 hour time slot, which pushed the boat out a little but was OK, but not just that if I had missed the collection I would be charged £16.50 for their mess up. I waited in for that time slot, no one arrived, I rang up customer service for them to tell me I HAVE to wait in 2 hours after the end of them time slot, bearing in mind I stated I couldn't as I had work, therefore I would have to pay the £16.50, so I pushed it to that, bearing in mind this is affecting my job now, but still no pick up, so at this point I had to leave for work. Now I have had no communication off the company declaring another pick up, so therefore I am still waiting for the right item I HAVE paid for and they HAVE my money for to still arrive, after 50+ attempts to get in contact with them to find out what is going on with my order, I've had no luck and no contact with the company what so ever. I WOULD AVOID THIS COMPANY AT ALL COSTS, AND SPEND YOUR MONEY ELSEWHERE WITH A REPUTABLE COMPANY.”

Helpful Report

Posted 5 years ago

Thank you for your feedback. We do sincerely apologise for the inconvenience that has been caused. We would like to assure yourself that this is not our standard practise. Please can you confirm your order number so we can investigate furhter? Thank you for your patience.

Posted 5 years ago

“I ordered a cotbed from the bounty app on the 14th June. I received numerous emails from the day I ordered the cotbed saying that it was delayed. The latest email said it was delayed until the 31st July. I contacted customer services about this, and was offered an alternative item which I accepted. I was then sent the wrong item, which was immediately raised. Customer services said I had to return the item before receiving the correct item when this was not my fault. I booked UPS in with customer services for Friday 19th July, and UPS did not turn up. Customer services did not reply to my emails on that day asking where the courier was. Finally the incorrect item was collected on Monday. I enquired when my cotbed would be sent out and I was told when the collection of the incorrect item was confirmed. This has taken well over 42 days for me to receive my item which is unacceptable. I will not be using this company again.”

Helpful Report

Posted 5 years ago

Thank you for your feedback. We do sincerely apologise for the inconvenience that has been caused. We would like to assure yourself that this is not our standard practise. We have raised this with our Customer Service Manager to investigate further. We appreicate your feedback and we are truly sorry for the experience that you have had with our company.

Posted 5 years ago

“Ordered the Clair de lune Moses basket with deluxe rocker stand. Order and delivery was great. Arrived when expected. Having put it together there is a fault with the stand, one of the screws won’t screw in properly leaving it unsecured. I have tried to fill the “report fault” form in numerous times only for it not to work when try to send. I have contacted customer services via email but got no reply. The customer service is awful how am I supposed to get this replaced before my baby arrives if you don’t reply or your website form isn’t working correctly (tried on different browsers) This has put me off ordering again I was hoping to order the 4moms rockaroo from you but this has now put me off.”

Helpful Report

Posted 5 years ago

Thank you for your feedback. We do sincerely apologise there was a fault with your item. We have arranged for our Customer Service Manager to call .

Posted 5 years ago

“Appalling customer service We ordered a pink trike and a grey trike (boy/girl twins first birthday present). The initial despatch notice had July (no specific date) and I was willing to take a chance as they were not needed until 29th. Emailed to check in dispatch and was notified it could be anytime up to and including 31 July. Not ideal but is still July so can’t really complain. We then received an update email to say the pink trike there was a stock error and it would not be delivered until September and could be 30 September. Having placed the order in June this was not acceptable. I appreciate that this is beyond the control of the seller but nevertheless an approach to discuss options should have especially given there had already been correspondence to set out that this was a twins birthday present. We emailed to ask for two replacement ones instead as we wanted matching ones and queried the stock on another model. I never received a response to this and instead the company proceeded to dispatch the one trike they had in stock. We rang to see our options in this regard and were informed we would have to pay £16 to return the item if it was no longer required. For a company to dispatch a partial order and expect you to wait two months for the other part is appalling. More still, the customer service received when this was brought to their attention was appalling. They were quite willing to keep my money but not deliver goods for 90 days from paying!. We have now cancelled the pink trike and having to source this elsewhere. This whole situation could have and should have been handled a lot better by the company. We will never use again.”

Helpful Report

Posted 5 years ago

Thank you for your feedback. We do sincerely apologise for the inconvenience that has been caused. We always endeavour to ensure that we provide the most accurate delivery timescale to our customers and we can see that we have fallen below our very high standards. Unfortunately, we received no correspondence from yourself with regards to exchanging until after your item was delivered. We are truly sorry for the inconvenience caused.

Posted 5 years ago

PreciousLittleOne is rated 4.0 based on 1,593 reviews