“After 20 days, the product never arrived. There's no tracking associated with the shipping, and it's impossible to connect with a real person in customer service. Instead, the customer gets an online run-around where no real person ever responds to written questions. Avoid this company!”
“They were simply asked if I will paid my outstanding sales balance tomorrow which they didn't want to answer. I can only presume this due to the fact they intend to steal my sales earnings. I am well aware my shop is suspended for good so why tell the same thing. Also I notice that they completed two sales while my shop was suspended rather than cancel them so they could earn money from my designs. I also notice that you continue to advertise my products when my shop is suspended so they can generate traffic to your site. So based on this rebubble is a scam, it rips off artists and is dishonest, unhelpful and needs to be investigated by trading standards. They also have unclear and deliberately misleading conditions, they introduced charges without stating what they were in advance and refused to answer questions. Also if you try to close a suspend account it states "if you've accrued earnings and your account is suspended, you won't receive a payment in accordance with the Redbubble User Agreement." Which is again a lie based on the response of Carlos at account services. Absolute scammers and criminals!”
“My order didn’t arrive. Red bubble difficult to communicate with. They said they had no record of my order. On and on it went, all the time getting nowhere Thanks to PayPal I managed to get a refund.”
“My product which was ordered in mainland Europe was sent from England without consulting me. The duties were not paid from Redbubble so the item was not shipped to by address but instead to a dhl office where I had to drive to during work hours and pay 7 euros in duties. This was annoying for me and I would have never have agreed to it (as I would also not have agreed to Brexit since it was financial suicide in the name of racism).”
“I made a purchase but got no confirmation email. It shows on my Apple pay that the payment went through but have no idea if my order is getting processed. Have been trying for 4 days to get a hold of someone. The contact support button doesn’t work and the bot that you chat to is not helpful. DO NOT BUY ON THIS SITE!!”
“Red Bubble is sending poor quality products to customers. Printed images are fading gradually after a couple of washes. Also, they never send the orders on time. Red Bubble gives you an estimated delivery date with lots of wiggle room when you purchase an item but still can’t deliver on time. They blame 3rd party printers for that. If you are an artist, you can’t trust Red Bubble bc it may hurt your reputation among your customers. I seriously can’t understand how they stayed in the business this long.”
“NO customer service whatsoever!! Paid for expedited delivery (which was more than the item even cost) as I needed it by a specific date. Never received! A recording when you call the "customer service" number that tells you someone will email in 2 to 3 days. Live chat is with a bot that is useless. Avoid this company unless you want terrible service and no recourse whatsoever. I can't believe they are still in business, but I guess there are enough new customers who get sucked in to keep it going. I think it's the worst online company I've ever dealt with!”
“Last week Redbubble had a 30% off sale I had more then 2 hours left to purchase some t shirts for my 2 sons serving in the military, I received these errors that I screenshot…….
I contacted them and sent the photos the response from RB was someone would get back to me it never happened I also never got a chance to return a t shirt that was the wrong size. I have been a big supporter of RB but after this episode I have decided to go with another company.”
“ordered 4 birthday cards. prompt delivery.
items not great quality, look like something i could have printed at home.
biggest problem is that the envelopes provided are too small for the cards and can't be used
now i have to buy envelopes separately
won't be using Redbubble again”
“AVOID this company!
Terrible quality in their merchandise, and to top it off, terrible customer service.
The printing was so bad I had never seen that kind of grainy and low-quality printing, even with my home printer. Unusable products. Went through the process of returning, but they were not helpful. Unbelievable how they tried to make money with such low quality products even they themselves won't use. Please avoid at all costs!!!”
“The material used in the their long sleeved shirts is so thin and stretchy they are like women's leggings. Last year the long sleeved shirts were much thicker and better quality. The long sleeved shirts I bought a year ago are in better condition than the new ones I bought a weeks ago. I even bought again from different sellers just to be sure but they are all printing on the same low grade material.”
“ABSOLUTELY HORRIBLE EXPERIENCE.
1ST AND LAST TIME I WILL ORDER FROM THIS COMPANY.
SENT ME AN EMAIL SAYING MY THINGS WERE DELIVERED.. I NEVER RECEIVED ANYTHING !!!!
PAID $$ AND GOT NOTHING. HORRIBLE. IF I COULD GIVE THEM A 0 I WOULD”
“We opened an account on RedBubble on 3 Mar 2023, set everything up, uploaded our logo, and started working on products to sell. I ordered a few different items as samples and waited for the review of the account to be complete so we could go live and start selling. On 10 Mar 2023, we received a generic message that our account had been suspended with ZERO information as the why. I submitted an appeal and requested additional information and only received confirmation that the account had been suspended - again with no reason being given. I submitted a request to have the account closed yesterday, 22 May 2023, and received word today that the account had been closed but they also said for us not to open another account, or it would be shut down immediately. STILL no reason being given for this poor treatment. I submitted a request for information to the email address the final notice had included and came here to provide feedback for other potential customers/artists to save them the time and aggravation in dealing with this company. Find a different company and dodge this place.”
“I bought five tee shirts.
Positives: nice graphics
Negatives: sizes run one to two sizes smaller than normal.
Quality of tee shirt material is exceedingly low; they wrinkle badly in the washer, drying doesn’t take the wrinkles out.
The neck bands stretched out of shape with the first washing.
First washing they look like heck and are only good for mowing the lawn.”
