Rentalcars.com Reviews

Name: Rentalcars.com
Rating: 1.13

1.1 Rating 380 Reviews

3 %

of reviewers recommend Rentalcars.com

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1.1

Based on 380 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	Greater than 11%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Rentalcars.com 1 star review on 17th March 2024

Anonymous

Rentalcars.com 1 star review on 2nd February 2024

Nadine

Rentalcars.com 1 star review on 23rd January 2024

Anonymous

Anonymous // 01/01/2019

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“Absolute scam company. They overbooked, which means despite arriving at the right place, at the right time. Despite messaging immediately CarRentals, they provided no options for a new vehicle, and told me I had to wait until the end of the rental period (2 weeks) to claim a refund. Having claimed a refund, I've told it can be 28 days to resolve the claim, and they had to verify my story. This should have been solved on the day by contacting their supplier. Having seen other people comments, I think it's highly likely I'm not getting a refund for the car they did not provide. Absolute theft.”

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Posted 4 years ago

“After a problem with the first rental I made, that was made out to be my fault when they gave the car away to someone else, I made another reservation that was very expensive at the airport where I waited for over two hours for the other car. I go inside to check for the desk inside the airport that the reservation says is there and there is no desk for this car rental service in the airport. After talking to the other car rental agencies (that had no cars available) I find out that the company that I booked through rental cars is no longer in service after COVID. I did not receive any car, had to find a way from a tiny airport in the middle of nowhere into a city to book a third rental (not through rental cars). I made an enquirer and requested a refund and was told that it would be processed in 28 days. After 38 days and I was still not refunded so I called their customer service AGAIN and they said it will be another 2-3 weeks until I will see a refund. 54 days since the booking and still no refund! So all together I paid rental cars almost 700 euro and never got a car from them and haven’t seen a refund! DO NOT USE THIS COMPANY.”

Helpful Report

Posted 4 years ago

“Paid for rental but I didn't get any car. The reason was because I was 30 mins late. No refund either, and customer services inexistent. Ref no 719976311”

Helpful Report

Posted 4 years ago

“I booked a rental car in Germany through Rentalcars for US$ 853.87 for a total of 33 days and paid by credit card. I picked up the rental car from Europcar near Frankfurt on June 19. On the way to Cologne, the window suddenly broke. In Cologne, I tried for two days to get a replacement car. However, Europcar could not provide me with one. Europcar in Cologne where I dropped off the damaged car confirmed both on June 21: the damaged window, which prevented me from continuing my journey safely, and the fact that no other car could be made available to me on June 21. Europcar refused to refund me the unused 31 days rental fee, stating that I had booked and paid for the car through Rentalcars, I should contact Rentalcar. After quite a few phone calls and submitting reports and documentation, Rentalcars told me that they would not refund me since I had picked up the car and returned it earlier. The reason was indifferent to them. So I had to pay another US$900+ to get another rental car. I call this fraud, as Europcar or Rentalcars did not fulfill their side of the contract - to provide me with a safe to drive car.”

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Posted 4 years ago

“Dishonest, fraudulent and borderline scam agency. Booked a car on their website, paid the rental with a card from a bank with which they had a PARTNERSHIP in place. Get to the rental pick up site, they said they don't accept this card to make the deposit and finalize the pick up processe. It turns out the card is not accepted by the rental companies, although they don't tell you that at any time during the booking process. They just want your money on their side. After that, you just call their customer service and they tell you that, deep on their T&Cs you'd have to bring another card to finalize the pick up and that EVEN if you'd called them at the counter like they say, you could only get refunded your booking value - 3 days rental cost. Meaning, I booked for 2 day rental, so no refund whatsoever. They literally steal you 3 days rental worth by a service they mislead you to purchase incorrectly and that assumes you can even qualify for a refund by their T&Cs. Customer service attitude is just like "tough luck, no money back". On top of that, I ended up having to rent at last minute with another agency by myself and pay 3x market rate due to such short notice on a Friday evening. This company is an outright fraud looking to lure potential clients to a one off purchase, knowingly perfectly well that based on the service they provide it will be the last time you'd book with them. Save yourself the trouble and cost later, and pay a few extra euros/dollars and rent with another agency or rental directly.”

Rentalcars.com 1 star review on 20th July 2021

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Posted 4 years ago

“I booked and paid for a rental car through rentalcars.com but when I arrived to pick it up I was advised that the booking had been cancelled. I paid an additional $580 to book another car (this time directly with the rental car company). When I wrote to rentalcars.com requesting a refund, I got a poorly written and completely nonsensical response. I'm still waiting for a refund. Don't use this company!”

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Posted 4 years ago

“cheaters. Stay away from them. I booked a car - changed my plans and few minutes later i tried to cancel- revise the booking.It wasnt possible, i lost my money. There was in hidden letters cancelation fee same ammount of the booking! so no refund to my account.”

Helpful Report

Posted 4 years ago

“Don’t use these Scamers!!! Booked with Rentalcars.com for pickup in Orlando. A complete SCAM!!! I noticed a week prior to trip pickup times were incorrect, per automated system you can amend your reservation online… but that’s not true!!!!! I called the # on the confirmation page which routed us to the rental car Comp directly where we were told they would be closed when we arrived & adjustments could not be made to the pickup time..?? We were unable to pickup our vehicle, our reservation was cancelled AND was charged the FULL rate? I finally was able to speak with Rentalcar.com advised I called the wrong #, which was not avail on our conf page and would not issue a refund…. So we double paid for our rental ruining our park ticket budget. So horrible. Waste of time”

Rentalcars.com 1 star review on 11th July 2021

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Posted 4 years ago

“The WORST company. It was advertised as free cancelation, and a few hours after I booked I had read some bad reviews so decided to cancel, they charged me $65 to cancel, and I called them to reverse that charge and they said they could not do that since I already canceled it online. Now I'm disputing with Amex. HORRIBLE company. DO NOT USE. Attached is the pic where it was advertised as free cancelation.”

Rentalcars.com 1 star review on 2nd July 2021

Helpful Report

Posted 4 years ago

“Good evening, Today I made a reservation for the first time with your company for renting a car. It was the most dramatic experience I have ever had in an online product market, as I have made hundreds of online purchases and I have always been happy. Above all, I did not feel that there was any kind of exploitation in previous markets or deals online. In this case I did a 4 hour search for prices where they wrote final car rental prices and I ended up in rentalcars after the final price with VAT was confirmed at 53.76 euros. When I entered the site the first thing that was listed was the free booking cancellation and refund. So when I made the reservation it had some terms and conditions in small letters and clearly I did not read them since they were something pages. And in every purchase I have made in the past I skipped this as the necessary cost information was listed on the home page in large letters and clearly. When I paid the reservation I learned that the car company wanted a guarantee of 750 euros from a credit card. I immediately clicked with a click option to cancel the reservation. And it was canceled automatically. After 3 minutes I was looking to return the reservation and it was not possible. After contacting employees of the company, who were very helpful clearly, they explained to me that because I clicked cancel, I lose my money or at best we will make another reservation giving so much more money. I am honestly ashamed that I live in such a system and especially that there are companies that can literally steal someone's money without providing any service at all. I have worked in various fields and even the 0.50 euros I would not deprive someone of without reward ... I am in a place where I can not take a single step because I have broken lower limbs and I wanted to rent a car for two days to see something outside .. I gave my last money, since due to sick leave I am not paid, as a result of which I was left without money and without a car in the end .. The result was not good either for me or for such a big company like you that with one wrong click you can make so many mistakes and eventually come out on top. At the moment I do not know if someone will see this email or if the one who will see it knows Greek ... But I am sure that if you leave your site like this, other people will suffer as well. It may not have happened so far but it will definitely happen. And someone else may be in a worse position than me when he throws more than a day's work in the trash. I sincerely regret that there are so easily thieves and we sign and consent to it without even realizing it ... No matter how much you say that I did not read the fine print and advocate, you have no right to take money from an ordinary citizen without him provide service. This message will be shared unfortunately because that is how we are united ... Good continuation and good work!”

Helpful Report

Posted 4 years ago

“The worst company you can ever rent with. It’s all to do with ripping people off by suggesting you can only book a car when have a credit card. Obviously when you use the bank money as if your money is not good. It is basically suggesting that they allow your bank to charge you interest on the money you borrowed rather than using your own money and similarly if you don’t have a credit card at the time of the booking then they don’t give you your refund because you have already accepted their terms and conditions that are written too little and no where to be seen.”

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Posted 4 years ago

“I was really happy with the service and thought it was a breeze until I arrived at the airport to collect my vehicle and was informed that I had to pay an additional amount in order to receive the car (four times the original amount). The car company simply said they cannot do anything about it as they receive complaints daily and it's not their fault. When I tried to contact them, Rentalcars.com could not be reached.”

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Posted 4 years ago

“Very poor customer service and no refund when I had to cancel due to covid regulations”

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Posted 4 years ago

“No refunds if any car isn't available. Unfortunately, when arriving at the rental location on the day for the car rental, I was then advised that there was no car available and to contact the booking agent rentalcars.com Their customer service could not find my reference and I was told to email. After emailing I did not receive any confirmation of the email. After making an official enquiry via their enquiry form, there was no updates for over a week. Using their livechat they said I might need to wait for up to 28 days ...this happens to also be the limit of which to make a claim with the bank.”

Helpful Report

Posted 4 years ago

“Booked a car through them, Booking said pick up from the Airport, they have no spot at the airport, Enquire few people no one knows about the company, called them no answer for half an hour 45 minuts, then booked another car and after an hour they rang back saying they were busy, and happy to cancel the booking but no refund, Please do waste your money like I did.....hope they improve their service rather then cheat people”

Rentalcars.com 1 star review on 9th February 2021

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Posted 4 years ago

“Booked a car through them. No car was available as rental office was closed when to collect. Told us to sort ourselves and that they would cover cost for taxi and new car rental difference upon receipts. Been proving almost impossible to get refund after 2 weeks despite all receipts, etc.. . Their young staff read a script to make excuses and do not care whatsoever about customers. Unless you want trouble and extra cost, do not go near them”

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Posted 4 years ago

“Poor Customer Service. We were not able to get our car and paid triple price to rent it from another Company. They don't agree on any refund and still trying to charge my card with additional transactions”

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Posted 4 years ago

“Can’t get a refund even when the car was not released to me and instead of the customer service trying to help you to get your refund they give a run around. It is a challenge to get your money back and can’t find their phone number anywhere. I had to search for an hour on the website and also to email. Communication is very poor.”

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Posted 4 years ago

“Very disappointing. I should have visited facebook earlier to see how bad this company actually is. They will not allow me to pick up the car due to an unimportant technicality; I do not own a credit card myself but offered multiple workarounds that would have ensured the safety of the company and would have covered costs in case of damage. Workarounds that other companies in the past have accepted without a problem. But Rentalcars.com offered no support, no solutions, and proceeded to shoot down my efforts/solutions. The solutions and suggestions that I offered should have been given to me by them. Although the Chat-Supporter (Paul) wanted to stay professional, I did not feel like he wanted to help me at all. Simply repeating "No, this won't work/that won't work". They also will not refund me. Very disappointed. Can't recommend it!”

Helpful Report

Posted 4 years ago

“This is a review of the Panek office in Kaunas. We rented a car as always through rentalcars.com. We chose the premium class (Volvo V60 or similar) online. First, we were shocked when we arrived at the Panek office and they didn't accept my visa card because the expire date is less than 12 months (my card is still valid for the next 10 months). I was charged €25 a day for insurance. Second, instead of getting a premium class (Volvo V60 or similar), they gave me Dacia Duster. I was in complete shock. I couldn't believe it. When I told them that this is a mistake, they said no you actually are getting the better car (Dacia vs Volvo). Also, was no water for wipers and the tank was not full (approx 20L less), but on the documents, he stated it's a full tank. Thanks for all the reviews as I will be very careful when I am returning the car after 3 weeks. The only good thing I was forced to pay full insurance and now I don't need to worry about charges of thousands of euros for fake damages/scratches as others. Next time I wouldn't trust Rentalcars.com as it looks they are not checking who they partnering with.”

Helpful Report

Posted 4 years ago

Rentalcars.com is rated 1.1 based on 380 reviews