“Be careful ordering from this site. If you are supplied with a faulty item you can forget a refund and even though you are promised resolutions by the Customer Service Team this never happens and you are left out of pocket. I have had to escalate this to an outside complaints to try and get my money back.”
“I went into rubber dies in George Strait 1145 today and this woman she was huffing and puffing when I ask her I want to send some money abroad. What happened to good customer service!! Sounds like she can’t be bothered to do her job”
“I ordered a shed in January which was delivered in February, the doors were too small but an easy fix so did not complain, however, at the beginning of may it started to fall apart and at this point in time there are several loose split slats on the back panel, frayed wood on the framework and one of the doors has split and shards of wood have fallen off. Suffice to say it is no longer watertight.
I have been back and forth with RD since May and apart from the first few emails I have had different names on their returning emails and lots of quoted legislation that fits their narrative of what their responsibilities are. I even emailed them a letter given to me by trading standards and again received their own version of legislation, the result is I have had to accept replacement back panel and right hand door as they have refused to refund me the cost or replace the whole shed even though they stated that the shed was not viable for repair!
Stay away from this company!”
“Horrible customer service all round. I made a typo on the online order so my email address was wrong. In trying to get them to let me know the order number and delivery date I had to send several emails and phone them. They can save this issue by doings what others do and get you to insert your email twice!
Then the info given to me for tracking was not recognised by Tufnells. So no tracking possible.
Then the delivery of a BBQ was done by a lady plus a 5yr old with no equipment. She naturally could not move the box because of the weight. Somehow she dragged the box off the van, moved it onto the shared driveway by upending it. When she knocked on the door my wife tried to help but all they could do was move it out of the way of vehicles.
When assembling the next morning surprise surprise it was damaged. Now 24hrs later still no response from Robert Dyas.
Over the last three years I have bought dozens of things online fir work and home and thus is the worst service of all!”
“Excellent service, as usual. Staff extremely helpful. Unable to purchase Smart lantern on line, would not accept my card. Visited store and purchased similar item.Unable to advise me why my order could not be placed”
“Avoid at all costs aufull customer services just put you on hold emails take 72 hours for a response so every time they ask a question adds further 72 hours so complete complaint has taken 3 weeks and still not resolved
Go else where absolutely awful”
“Went to RD Branch Queen Street yesterday. Unfortunately I was unable to find the item I was looking for and a very helpful member of staff kindly contacted the Gracechurch St. branch who then arranged to send across the item the following day for collection. I picked up the item today as promised ... excellent service!”
“Excellent product of a desk fan and efficient service. Very competitively priced. After care service also excellent. Would definitely shop at Robert Dyas again. Large selection of items all at competitive prices.”
“I wish I had read these reviews before I ordered. I ordered a sun lounger, which I opened but did not use straight away and when I went to use it I noticed that a bar was loose. I have contacted them and told me because it’s after 72 hours they will do nothing so I will now being taking the matter up with my credit card company: I certainly don’t expect to pay over £100 for a sun lounger and it is faulty: DO NOT USE THIS COMPANY AS SUPPLY SHODDY ITEMS AT TOP PRICE”
“I have just had two garden chairs delivered and on the cushion of one there is a white sticky mark. I have e-mailed your customer services and there answer was we will get
back to you in 72 hours which means I cannot use the chair I paid for until they decide to get back to me. I have used Robert Dyas many times but their service is unacceptable.”
“Will never order online from Robert Dyas again. My money went out very quickly but still waiting for my order to be dispatched, even though it should have arrived before today! Customer service non existent, tried 5 times today, on hold 30 minutes each time , tried live chat..totally useless!! NOT a happy customer!”
“Totally useless and un available customer service.
Tried calling put on hold for multiple times for 15m and more.
Chat with an agent-silence no answer.
Placed an order,payment was processed and then for no reason the order was cancelled
Complete waste of time!
Useless Company!!!”
“I Paid for next day delivery £20 not turned up bought as present for my son sent to his address in his name but I paid for it as a surprise, rang customer service they said as it was in his name they couldn’t tell me where it is !!
And I couldn’t get a refund either of the £20 next day delivery as it’s not I. My name but I told them I paid for it ! I feel like Robert Dyad customer service is rubbish no help at all and iv been comply mugged off.
I asked them to tell me what they can do to help not what they can’t do !
So no garden furniture and I’m out of pocket as well disgraceful behaviour on their part think before you buy from them !!!”
“I purchased an arbour garden seat. I managed to get a carpenter to assemble today. First, I would like to say it’s not easy to assemble.. second the quality is really cheap and flimsy. Very badly made with rough timber and quite wobbly when fully erected. I am really disappointed in the quality and when I sit in it I feel it’s going to fall to bits. I would not recommend this to any one if you are thinking about buying one. It’s definitely not worth the money. Please don’t be tempted to order one, you will really be disappointed.”
“Excellent, friendly, helpful service. We have shopped in our East Grinstead store for many, many years. We have never been disappointed with the products purchased and cannot fault the help and service that they provide.
WELL DONE TO ALL!”
“Visiting Your shop in Witney looking for the Polaoptic Spectacle's I was served by Tamara. Up until I had had a bad day but Tamara was Friendly, efficient & very helpful. She even suggested I Went outside the Shop to test them ( I left my Husband inside as a Guarantee ! ) as I have poor sight. Overall she gave the impression she loved her job,& loved communicating with her Customers. We could all do with a few more Tamara's in the World.”
“Basically I ordered a new fan and I chose a set date of 20/7/22,and I have just received a email today saying that it is now arriving on 21/7/22 I am not very impressed with your, what is point of booking a set date if it is not going to happen,I am a carer for my son and husband, and we needed a replacement urgently, and that is why I ordered from your company”
