“Regarding my purchase of a Bosch lawnmower today - James Kennedy in the East Sheen shop would have had to order the Bosch Lawnmower from the warehouse thus involving delays and knowing I needed a lawnmower urgently - Jubilee Party - he contacted his son Joseph Kennedy who works at the Richmond shop. Joseph carried the lawnmower ALL the way from Richmond to Sheen so that I could park easily and pick it up from Sheen 2 hours later.
I have always loved Robert Dyas but this service was the best I have ever encountered in any shop anywhere in the world.
All my family and friends are impressed too. But it’s how James thought outside the box that is also important, contacting his son in Richmond knowing Sheen has a safe large car park which he knew I’d prefer to Richmond. Great team work everyone.
Thank you everyone.”
“Receved a lovely wellcome from a very hellpfull lady. I was in the Eastgrinsted shop. Very friendly and hellpfull. Will recomend to friends and family.”
“Beldray stick vac, really pleased bought for my caravan . The suction is marvellous for the size of the hoover . The staff were very helpful as wanted to know the power of the hoover which is 600watt . Well worth what was paid .”
“Received a warm welcome and friendly service at our local store in Bournemouth. I love this shop, there is so much to look at and good value for money.”
“Ordered 2 gates on line, did not turn up on day they stated, no communication. Had taken a day’s annual leave to be at home, Turned up unexpectedly next day when I wasn’t there to check condition. Don’t resemble photo on web site; mine are scratched and will need sanding down and treating as they look shoddy.”
“Hi ordered dog stroller for my dog as he has injured his leg arrived to large to go through my standard front door. On web site states free returns by post or store not true I have been charged for return .”
“Went into the BANBURY store this morning, 3 woman at the counter, one shouting at the top of her voice showing others private gossip on Facebook continually stating vile comments and working herself up into a temper, others agreeing and looking at her phone with her, including while I was being served. Could be heard all over the store, couldn’t care less about the customers. One poor chap working diligently on the shop floor, trying to ignore the others 😱 shocking behaviour from those at the counter.”
“Very disappointed.
Purchased a garden suite, it said IN STOCK so I paid for it, had delivery date from. Courier, gave my old furniture away to then be told. Out of stock sorry we are sending refund.
Not good as wife had day off for delivery. Not even, would you care to choose alternative. Very unhappy as now no garden furniture..”
“I am writing this to warn other potential customers. I’ve had such a terrible experience that reliving it now on this forum is too much so to put it concisely: Customer service absolutely shocking. If you order a product (in my case- online), don’t expect it to arrive at your door because RD are incapable of coordinating with their delivery courier (and vice Versa). Don’t believe any delivery timescales (including next day as I was told by a member of the RD team). Everyone on the customer service team is completely incompetent and unhelpful. No real customer service or sense of being helped. I am struggling to get a refund today after having placed an order earlier this month. Am being told that their courier (Panther) has to make an unsuccessful delivery to my door before I am refunded. Pathetic.”
“I needed to buy shopping trolley and was helped by a young lady who set it up for me and helped put shopping from bag into it. this young woman was extremely kind and helpful and I really appreciated her help. this was at Poole branch about midday.”
“Ordered item on click&collect today fir wedding present tomorrow. Can't pick up till 16th May. Cancelled order but can't have refund for 3/5 days. Told eastliegh store he's in stock which is where click and collect was for so why 16th befor I can collect. Told to go and purchase one and wait for refund. Can't afford to do that as on a pension. Not happy with customer service attitude at all”
“Brilliant customer service. Helpful and good advice. Great bank holiday deals. Good advice and went the extra mile by taking my heavy lawn mower to my car for me. Very pleased with my purchase and delighted with the service.”
“Bought Dylon. RD is a fairly decent store but a bit pricey. I tend to only go there as a last resort. Staff are ok, but often takes ages to get served.”
