“Just bought a charger for my 'phone. As usual Robert Dyas in Wimbledon didn't let me down. The staff were their usual helpful selves. I've bought many things there and if I need something it's the first place I try. Keep up the good wordk”
“Shocking company.
We have been trying to return a item for over two weeks. It’s been excuse after excuse.
Still haven’t had the items collected and out of pocket £550!”
“I ordered two of the same item (a battery powered alarm clock). One of them worked, the other didn't. "Robert Dyas" (if there even is such a person) refused to do anything about the problem. He says I couldn't even have got the clocks because I live in a place that they don't ship to. Never again!”
“Bought a 6x4 green house. One of the most complicated constructions, with one main bar missing and damaged roof panel. I have sent photos of the damaged panel 3 times, and been told they were not received.
Now have to wait some 72 hours or more before I get a replacement. So at the moment a greenhouse with a gaping hole in the roof.
This is the first time I have bought anything from Robert Dyas, and will probably be the last. I would warn anyone intending on purchasing a Poloma 6x4 green house that it is a complete build and and not in sections. This is not made clear when you purchase to my knowledge.
Not happy”
“Visited the Brentwood store today , lI always find a bargain and today was no exception, Found two blow up water products to attach to a hose , price reduced . got both for
£10 !!! Extra Birthday prezzie for the Grandson who will get lots of play with them ,”
“Visit your store in MAIDSTONE Kent on a regular basis as we know we can usually get what we want. All of the staff are very helpful and friendly,nothing is too much trouble for them. They are a credit to you and I wish other stores we have used had the same outlook as all of your employees in MAIDSTONE also we have never had any issues with returning items or ordering.Well done to all of them!”
“I’ve recently bought fantastic door mats from my excellent Robert Dyas store in Southsea.The staff are so helpful I would love to win the £100 competition 🤗”
“Ordered a fire on checking website later it said out of stock rang customer services to be told it will be delivered I rang later to speak to someone else who rang supplier and it was cancelled out of stock as I suspected told they have to wait now for email from focal point fires to confirm cancellation before refund can be given looks like a long battle but I will contact my credit card company and also the ombudsman if no refund by next week first time ordering with this company and the last taking money when item not in stock is fraud”
“Rubbish company took a day off work to accept a delivery via RD then find out they could deliver on day they said . Not a bit of compensation for inconvenience for loss of earnings I Will not be using this company again”
“Found out I paid £10 above even the Manufactures recommended retail price of a product, very disappointed especially when the shop assistant and the online support simply explained I should of shopped around, its certainly something I will be doing in future and Robert Dyas will not be on my list even though I have been a customer for over 40 years.
All I can say to others is check very carefully your prices as you can likely buy cheaper elsewhere.”
