“I regular visit your Harrow Ha12DX branch. All staff at the branch are very helpful and friendly approach. Mr Alan and Lawrence at this branch provides excellent service, very polite and always give right guidance and prompt in dealing and have good product knowledge. They deserve appreciations.”
“I wanted a new expandable garden hose. I telephoned and spoke to a young man. He checked it was in stock. When I went to the store he met me and ensured it was the correct fitting for my tap. He was most helpful and I did not have to wait at all. Excellent customer service.”
“Went into Wokingham branch..sorry if I've got the name wrong..Harjinder offered to help and gave me honest advice with some gloves and some pruners..in fact all 3 staff were really helpful which was great to me! Will definitely go back as they made it a good shopping experience 😊”
“Just bought a charger for my 'phone. As usual Robert Dyas in Wimbledon didn't let me down. The staff were their usual helpful selves. I've bought many things there and if I need something it's the first place I try. Keep up the good wordk”
“Shocking company.
We have been trying to return a item for over two weeks. It’s been excuse after excuse.
Still haven’t had the items collected and out of pocket £550!”
“I ordered two of the same item (a battery powered alarm clock). One of them worked, the other didn't. "Robert Dyas" (if there even is such a person) refused to do anything about the problem. He says I couldn't even have got the clocks because I live in a place that they don't ship to. Never again!”
“Bought a 6x4 green house. One of the most complicated constructions, with one main bar missing and damaged roof panel. I have sent photos of the damaged panel 3 times, and been told they were not received.
Now have to wait some 72 hours or more before I get a replacement. So at the moment a greenhouse with a gaping hole in the roof.
This is the first time I have bought anything from Robert Dyas, and will probably be the last. I would warn anyone intending on purchasing a Poloma 6x4 green house that it is a complete build and and not in sections. This is not made clear when you purchase to my knowledge.
Not happy”
“Visited the Brentwood store today , lI always find a bargain and today was no exception, Found two blow up water products to attach to a hose , price reduced . got both for
£10 !!! Extra Birthday prezzie for the Grandson who will get lots of play with them ,”
“Visit your store in MAIDSTONE Kent on a regular basis as we know we can usually get what we want. All of the staff are very helpful and friendly,nothing is too much trouble for them. They are a credit to you and I wish other stores we have used had the same outlook as all of your employees in MAIDSTONE also we have never had any issues with returning items or ordering.Well done to all of them!”
“I’ve recently bought fantastic door mats from my excellent Robert Dyas store in Southsea.The staff are so helpful I would love to win the £100 competition 🤗”
“Ordered a fire on checking website later it said out of stock rang customer services to be told it will be delivered I rang later to speak to someone else who rang supplier and it was cancelled out of stock as I suspected told they have to wait now for email from focal point fires to confirm cancellation before refund can be given looks like a long battle but I will contact my credit card company and also the ombudsman if no refund by next week first time ordering with this company and the last taking money when item not in stock is fraud”
