“Bought a lamp on line. Lamp arrived with parts shattered and a constantly flashing bulb. Contacted customers services straight away (impossible to get a response by phone). Didn’t get a reply for 6 days only to be told that I had to wait for them to take it up with their supplier before they would comment, even though my contract was with Robert Dyas who took the payment.
Complaint still not resolved……
Would never use this company again.”
“Purchased Salter Hot Air Fryer in Store at Robert Dyas Woking
On January 17th 2022
Very pleasant lady served me and she asked if I would like to leave the large box at the store and to pick it up later
Saw the same lady when I returned to the store a few hours later.She reminded me to complete the guarantee
Very helpful and polite”
“Ordered a Television through Robert Dyas and was to be supplied by Exertis. It was delivered on time, New Years Eve. I was not in a position to set up new tele at this time but box was in tact and on initial look at the tele it looked undamaged. I was away until 7th January, when I was in a position to set the new tele up. It wasn't until the tele was up on it's unit, and I took off the protective film that it looks like I could see a hair on the screen. On closer examination it looked like the screen was shattered from a small point at the bottom by the Samsung badge. Barely visible to the naked eye. On switching the tele on it became very apparent the tele screen was shattered from the bottom. I contacted Robert Dyas who informed me they would contact the supplier and I should hear within 3 days when I would get a new tele delivered. It was only when chasing up with Robert Dyas that I was informed that because we had not notified Exertis of the damage within 48 hours of delievery there is 'nothing they can do'. When asking to speak to a Robert Dyas manager to discuss further..... I'm still waiting a call back over 24 hours later. ABSOLUTELY DISGUSTING - I PURCHASE A DAMAGED TELE AND THERE IS NO WAY TO GET A NEW ONE.
DO NOT TOUCH EXERTIS OR ROBERT DYAS. CUSTOMER SERVICE - ZERO. MAY AS WELL BURN YOUR MONEY.”
“I went into my local shop in east grinstead ..the manager and the staff are all very professional and pleasant .. you can ask them about any products and they are so helpful . They did my refund without any problems..”
“Order number #1006605858
Put my order on the 14th of December for some light switches an sockets to be delivered within 3 to 5 working days but did not receive them. Contacted your customer service twice( 1 just before Xmas, 1 just before new year) and both times was promised that my items were on their way but, once again, nothing. Worst experience was today when I had to wait over 20 minutes to speak to an agent and he started to have a go at me because I had used the wrong customer order number to speak to him and then hang up the phone on me. ARE YOU FOR REAL? I then had to spend another hour to speak to another agent (this time a very nice and polite lady) that could not refund me the full amount because my items were PARTIALLY dispatched but no one knew were they were and when I should receive them. APPALLING. Eventually she got the authorisation to refund me the full amount but to get to this I had to spend over 5 hours (including former calls) of my life to speak to you. Will never use Robert Dyas again.”
“Majority Giriton DAB radio. Before purchasing checked the website for store availability as was doing shopping Poole. Good availability. Easy to find product in store. No waiting time at the till as was just after opening time. Courteous staff and pleasant surroundings. All in all a pleasant experience.
The radio was easy to set up and a good quality sound. Very pleased with purchase.”
“Went into the baker Street store yesterday and brought 2 packs of pan scrubbers and marigold washing up gloves ment to buy only one of each love this store very easy to find something to buy and also very tempting offers !!!”
“Terrible terrible terrible service. You pay for postage even though your product is expensive. They give you more than one date for delivery which means you missChristmas. Then they miss the latest date they give you. Final insult- they send an email to ask how they did. I dread to think but I imagine they are going to tell me it has been delivered (sigh!).”
“I would not even give one star..
I am furious with this company who charged me £10 delivery which I accepted as it was something I wanted delivered before Christmas… however, the delivery date has now been postponed several times and even after a complaint to them asking for a refund the response was totally unhelpful. Now there is another postponement. I have asked for the order to be canceled and a full refund for me. Dreadful service!”
“Avoid , another online company selling products where full payment is required only for them to send faulty items , and then treat you like a doormat over the phone, refusing to send a replacement until they receive the faulty item back because they trust nobody, how ever we pay in full and trust them to deliver, shocking service and hopefully with a bit of luck they at some point get their just rewards.”
“This is a review of your two wheeled shopper it is very versatile
for it's size carries a medium load and this enables it to be lifted
onto metro buses.
The tubular construction keeps it rigid enough and it folds flat
for indoor storage.
Also the fabric is easily wiped over as are the wheels the latter
being of poly carbonate common these days for Auto manufacture”
“Very disappointing service. My order didn’t arrive on the allocated day. They were 2 beauty advent calendars so it was pointless to receive them after the allocated delivery date of 29th November. Automated response to the 2 emails I sent. Only when I informed them I would give honest feedback did they refund me. No apology just an invoice. Would never use again.”
“Absolutely terrible company with naff all customer service skills..
Ordered a present on Friday morning and paid a tenner for Saturday delivery, it's not Wednesday and still no parcel.
Emailed them yesterday and still waiting for a response.
DO NOT USE THIS JOKE OF A COMPANY, SHOP ELSEWHERE.”
