“I went into my local shop in east grinstead ..the manager and the staff are all very professional and pleasant .. you can ask them about any products and they are so helpful . They did my refund without any problems..”
“Order number #1006605858
Put my order on the 14th of December for some light switches an sockets to be delivered within 3 to 5 working days but did not receive them. Contacted your customer service twice( 1 just before Xmas, 1 just before new year) and both times was promised that my items were on their way but, once again, nothing. Worst experience was today when I had to wait over 20 minutes to speak to an agent and he started to have a go at me because I had used the wrong customer order number to speak to him and then hang up the phone on me. ARE YOU FOR REAL? I then had to spend another hour to speak to another agent (this time a very nice and polite lady) that could not refund me the full amount because my items were PARTIALLY dispatched but no one knew were they were and when I should receive them. APPALLING. Eventually she got the authorisation to refund me the full amount but to get to this I had to spend over 5 hours (including former calls) of my life to speak to you. Will never use Robert Dyas again.”
“Majority Giriton DAB radio. Before purchasing checked the website for store availability as was doing shopping Poole. Good availability. Easy to find product in store. No waiting time at the till as was just after opening time. Courteous staff and pleasant surroundings. All in all a pleasant experience.
The radio was easy to set up and a good quality sound. Very pleased with purchase.”
“Went into the baker Street store yesterday and brought 2 packs of pan scrubbers and marigold washing up gloves ment to buy only one of each love this store very easy to find something to buy and also very tempting offers !!!”
“Terrible terrible terrible service. You pay for postage even though your product is expensive. They give you more than one date for delivery which means you missChristmas. Then they miss the latest date they give you. Final insult- they send an email to ask how they did. I dread to think but I imagine they are going to tell me it has been delivered (sigh!).”
“I would not even give one star..
I am furious with this company who charged me £10 delivery which I accepted as it was something I wanted delivered before Christmas… however, the delivery date has now been postponed several times and even after a complaint to them asking for a refund the response was totally unhelpful. Now there is another postponement. I have asked for the order to be canceled and a full refund for me. Dreadful service!”
“Avoid , another online company selling products where full payment is required only for them to send faulty items , and then treat you like a doormat over the phone, refusing to send a replacement until they receive the faulty item back because they trust nobody, how ever we pay in full and trust them to deliver, shocking service and hopefully with a bit of luck they at some point get their just rewards.”
“This is a review of your two wheeled shopper it is very versatile
for it's size carries a medium load and this enables it to be lifted
onto metro buses.
The tubular construction keeps it rigid enough and it folds flat
for indoor storage.
Also the fabric is easily wiped over as are the wheels the latter
being of poly carbonate common these days for Auto manufacture”
“Very disappointing service. My order didn’t arrive on the allocated day. They were 2 beauty advent calendars so it was pointless to receive them after the allocated delivery date of 29th November. Automated response to the 2 emails I sent. Only when I informed them I would give honest feedback did they refund me. No apology just an invoice. Would never use again.”
“Absolutely terrible company with naff all customer service skills..
Ordered a present on Friday morning and paid a tenner for Saturday delivery, it's not Wednesday and still no parcel.
Emailed them yesterday and still waiting for a response.
DO NOT USE THIS JOKE OF A COMPANY, SHOP ELSEWHERE.”
“My biggest mistake to order online within 2 minutes I rang and ask them to cancel my order but my item was already dispatched. It’s been nearly 10 days I’m waiting for them to take it back but still no sign .”
“I bought a Wooden Nativity Scene.
Very nice product but. Its lights did not working. I went to change the product and receive an excellent costumer service.”
“The staff in the Poole branch are just a great friendly team.
The customer service I received was outstanding, Colin was brilliant and he helped me with my order of LED lights called me when they were ready, great chap.
The LED lights are great too.”
“Ordered an item they said it would be delivered 1st December. I contacted customer services when the item was late and they said they'd look into it. 8th December I got an email saying my address doesn't exist so they cancelled the delivery. I'm going to have to use Amazon now.”
