“My biggest mistake to order online within 2 minutes I rang and ask them to cancel my order but my item was already dispatched. It’s been nearly 10 days I’m waiting for them to take it back but still no sign .”
“I bought a Wooden Nativity Scene.
Very nice product but. Its lights did not working. I went to change the product and receive an excellent costumer service.”
“The staff in the Poole branch are just a great friendly team.
The customer service I received was outstanding, Colin was brilliant and he helped me with my order of LED lights called me when they were ready, great chap.
The LED lights are great too.”
“Ordered an item they said it would be delivered 1st December. I contacted customer services when the item was late and they said they'd look into it. 8th December I got an email saying my address doesn't exist so they cancelled the delivery. I'm going to have to use Amazon now.”
“Robert dyas took my money said product available went to store staff said where's your email ? Took my money and 10 days later still waiting for product”
“Just bought Vileda mop and spare. A regular visitor to your Amersham shop which I consider to have offered for several years, and continue to offer, an excellent range of domestic and garden products.
Staff have been consistently helpful and polite.”
“Excellent range, had everything I wanted.
Only problem was I have a love2shop card but shop only accepts the love2shop vouchers, not what I expected, not impressed on that side of the business”
“Cancelled item by phone and advised to refuse the delivery. Did that, 3 days later delivered and left on my step. Just managed to stop thr driver and refused delivery. Rang customer services and told they would contact factory.A week later rand, they had no tickets or note of my calls. Got refund through. PayPal. Second time I have had to pursue refund
Customer service operators very friendly Their system tries to defer refunds.”
“I was welcomed into the Hastings store and served immediately, taking me to the exact product that I wanted; the purchase was very efficient and professional, the gentleman packed my purchase in my shopping bag for me without being asked which I appreciated as I have health problems. The whole transaction was completed within 5 minutes thank you”
“ordered a 3 rung step ladder came on time but it looked like it had been run over by a van waiting for a refund they tell me it takes 2 weeks there quick on taking the money but not refunding”
“I bought the Hyundai HYBV3000E leaf blower/vacuum/ shredder this weekend after deciding it was the best of its type for the price.
An excellent design with adjustable length, variable motor speed, very lightweight and large collection bag. It worked very well and I am very pleased. Clever touches such as a hook for hanging it up and a cord grip means it has been well thought out. The customer service was excellent and very helpful, a great shop to purchase from!”
“Took a faulty kettle back to Robert Dyas in Hemel Hempstead purchased online 3 days ago with PayPal on Amex.
l called head office and the shop was told by both no problem bring it in for a refund .traveling a round trip of 30miles .l get to the shop where some rude abnoxious girl Rachel starts tell me she can't process a PayPal refund. Real bad attitude with a big mouth.
I called head office again who told them to do the paperwork.
My point being horrible place bad attitude, terrible service. Could have told me in the first place that they could have collected it instead of wasting my time and gasoline.”
“Very bad and poor customer service. Need a collection for a faulty product but instead of help they gave me another number to sort it out myself . One should avoid buying stuff online from Robert Dyas specially when you don’t have a store locally and when you order a big item.”
“I bought a double folding bed which on arrival was unsuitable. As it was still boxed, I was happy to contact Head Office re returns. A most helpful, courteous customer service member (Bailea) processed the return both smoothly and efficiently, also answered patiently all my queries. A very good satisfactory customer service and experience! Thank you!”
