“Just bought Vileda mop and spare. A regular visitor to your Amersham shop which I consider to have offered for several years, and continue to offer, an excellent range of domestic and garden products.
Staff have been consistently helpful and polite.”
“Excellent range, had everything I wanted.
Only problem was I have a love2shop card but shop only accepts the love2shop vouchers, not what I expected, not impressed on that side of the business”
“Cancelled item by phone and advised to refuse the delivery. Did that, 3 days later delivered and left on my step. Just managed to stop thr driver and refused delivery. Rang customer services and told they would contact factory.A week later rand, they had no tickets or note of my calls. Got refund through. PayPal. Second time I have had to pursue refund
Customer service operators very friendly Their system tries to defer refunds.”
“I was welcomed into the Hastings store and served immediately, taking me to the exact product that I wanted; the purchase was very efficient and professional, the gentleman packed my purchase in my shopping bag for me without being asked which I appreciated as I have health problems. The whole transaction was completed within 5 minutes thank you”
“ordered a 3 rung step ladder came on time but it looked like it had been run over by a van waiting for a refund they tell me it takes 2 weeks there quick on taking the money but not refunding”
“I bought the Hyundai HYBV3000E leaf blower/vacuum/ shredder this weekend after deciding it was the best of its type for the price.
An excellent design with adjustable length, variable motor speed, very lightweight and large collection bag. It worked very well and I am very pleased. Clever touches such as a hook for hanging it up and a cord grip means it has been well thought out. The customer service was excellent and very helpful, a great shop to purchase from!”
“Took a faulty kettle back to Robert Dyas in Hemel Hempstead purchased online 3 days ago with PayPal on Amex.
l called head office and the shop was told by both no problem bring it in for a refund .traveling a round trip of 30miles .l get to the shop where some rude abnoxious girl Rachel starts tell me she can't process a PayPal refund. Real bad attitude with a big mouth.
I called head office again who told them to do the paperwork.
My point being horrible place bad attitude, terrible service. Could have told me in the first place that they could have collected it instead of wasting my time and gasoline.”
“Very bad and poor customer service. Need a collection for a faulty product but instead of help they gave me another number to sort it out myself . One should avoid buying stuff online from Robert Dyas specially when you don’t have a store locally and when you order a big item.”
“I bought a double folding bed which on arrival was unsuitable. As it was still boxed, I was happy to contact Head Office re returns. A most helpful, courteous customer service member (Bailea) processed the return both smoothly and efficiently, also answered patiently all my queries. A very good satisfactory customer service and experience! Thank you!”
“Ordered a microwave on line and realised immediately it was too large.
I emailed customer service to say I was cancelling the order and could it be collected as per their website.
After several emails and a Chat on website I received an email telling me to take back to a shop.
I am 80 years old, so not drive and could not even pick the microwave up - there is no way I could return to a shop!
Would not have bought if I thought there was no way to return ,
Would never order on line from them again !”
“My elderly mother placed an order for garden furniture on their website. It was an error on her part as she thought she was ordering from somewhere else but the Robert Dyas website was what popped up when she googled the other company (neverhtless her error not RD). Payment was taken immediately but she was then advised it would take two months to arrive. When it arrived it was far too large and clunky and in accordance with Robert Dyas refudn policy we immediately requested a return/refund. Whilst the return authorisation was confirmed immediately it took a number of weeks of chasing before the furniture was finally picked up. Six weeks after pick-up we are still waiting for a refund. The customer service section of the website only allows for online/email correspondence which quite frankly is shabby (after some sleuthing I discovered that the number for customer service is 0333 103 6677). Staff on the customer service line are very pleasant but it is clear that this is not a desirable company to deal with, and that without a lot of chasing it seems unlikely a refund will be issues. Don't recommend.”
“Placed order for a Tv , told delivery date would be 8th Sept only to be told a day later that there was a 14 day delay on this item. When I said I would cancel the order that day, was then told it would be another 3 working days for the supplier to confirm I could cancel , then another 3-5 working days for funds to go back into my acc. So all in all , through no fault of my own , it’s going to take around 2 weeks to get my money back before I can go out & look for another tv from a more reliable company. Compensation for the delay - a 10% discount voucher to spend on my next purchase - not likely. Ps Robert Dyas - do not put delivery dates on purchases if you know the supplier doesn’t have the stock.”
“The service I received from Robert Dyas has ben excellent on the first two occasions. However on the 3rd occasion 2 of the really useful boxes ordered were damaged in transit ( not the fault of Robert Dyas ). The customer service dept was outstanding in its ease of making my complaint, very efficienty dealt with as well as clear and concise! The replacements were quickly dispatched , without quibble with no questions asked . How refreshing is this!!”
“DO NOT BUT FROM THIS COMPANY. Ordered a 700 pound pergola, delivery day came and went. Left numerous messages with the company, not answered. Managed to speak with Customer Services (through ringing one of their stores and asking for the number). They told me that the problem was with the seller, who I contacted. The order had been cancelled three weeks ago, as Robert Dyas rejected the delivery fee. Lo and behold had a message then from their Customer Service Team to tell be that the order had been cancelled due to it being out of stock. I knew this was a lie. Now awaiting a refund through PayPal, and reading the comments, I am feeling very doubtful this may happen. Feel like I have been lied to and scammed.”
“Ordered parasol base £89 ,quoted 4 day delivery 3 weeks later still not arrived ,emailed numerous times live chat numerous times left phone number no one called me ,finally phoned them the man hadn’t got a clue where my order was ,cancelled and ask for refund , absolutely the worst customer service ever ,do not buy from this company ,you have been warned”
“Bosch garden vacuum delivered very speedily but was faulty, contacted customer services received an acknowledgment and then a date for collection. Waited all day no collection!
Reported this, was given another date, once again no collection.
Reported again, I was told it would be reported to the warehouse, 10 days have passed, nothing heard!
I have now taken the Vacuum back to the nearest shop a round trip of 50 miles!
The staff in the shop were apologetic and refunded us £89.99 that we had paid.
Would steer clear of this company.”
