“I’ve recently bought fantastic door mats from my excellent Robert Dyas store in Southsea.The staff are so helpful I would love to win the £100 competition 🤗”
“Ordered a fire on checking website later it said out of stock rang customer services to be told it will be delivered I rang later to speak to someone else who rang supplier and it was cancelled out of stock as I suspected told they have to wait now for email from focal point fires to confirm cancellation before refund can be given looks like a long battle but I will contact my credit card company and also the ombudsman if no refund by next week first time ordering with this company and the last taking money when item not in stock is fraud”
“Rubbish company took a day off work to accept a delivery via RD then find out they could deliver on day they said . Not a bit of compensation for inconvenience for loss of earnings I Will not be using this company again”
“Found out I paid £10 above even the Manufactures recommended retail price of a product, very disappointed especially when the shop assistant and the online support simply explained I should of shopped around, its certainly something I will be doing in future and Robert Dyas will not be on my list even though I have been a customer for over 40 years.
All I can say to others is check very carefully your prices as you can likely buy cheaper elsewhere.”
“Order 1006792704 - door Matt keeps shedding dozens of bits every day. Contacted Robert Dyas but just passed to ‘the supplier’ who told me to put a 1.5m Matt in my washing machine. Nothing since and emailed 4 times. Rubbish”
“Because you always get a friendly assistant ready to help you .The store is always fully stocked and has very reasonable prices, and easy to move around”
“I have been shopping with Robert Dayus for over 30 years and today I purchased a kettle but after getting it home I realised most other outlets were selling it for far cheaper! I paid £44 for the Kettle and places like Argos and other were selling it for below the recommended retail price of £34, I even went on Russel hobs website and they were selling it for £34!
Find it hard to believe Robert Dayus would sell its do much over the RRP, will not be purchasing there again!.”
“I was served by a very nice young lady who took my purchase to the till and left it there while I looked round the shop and then a very nice man served me . Every time I shop in your shop the staff are so helpful”
“Helped yesterday by the most pleasant and helpful lady! She grabbed a ladder and pulled down a telephone box for me without me even asking her to do so!
Unfortunately, they're not what I needed and so returning them today, let's see how that goes!!”
“Kettle started to leak took it back to Robert Dyas as guarantee states if under 6 months of guarantee take it back to retailer. Was told as I hadn’t descaled the kettle every month the guarantee had been voided, so no exchange or refund, couldn’t help me. I checked the guarantee afterwards and nowhere does it say this. Phoned company direct could’nt be more helpful replacement kettle on the way. Makes me think twice about using Robert Dyas. It has always been my go to place in the past. Not so sure now!”
“Today I visited the store in Yeovil Somerset in the widow it was showing the product I was gong in to buy.
I went to the shelve where the product was , to only find packs of Brita maxtra + 3 water filters in a box , but I wanted the 6 pack as it was on offer, after asking one of the male staff on the shop floor, he said “if there none on the shelve , we don’t have any”, I said “but in the window you have some box of 6 , he told me he could not sell me any thing from the display window till after Wednesday .
I could not understand why he had the product in store, but I could only buy it after Wednesday, and I lived 25 miles away, which meant another journey back to Yeovil.
Well if that’s how your business is run , it will be no surprise to me if your store closes .
As a customer I have shopped with you for many years , NO
MORE if that’s how you treat people !!!”
“Osram 50W Glass Dimmable GU5.3 Spotlight LED Bulb - Warm White , bought these bulbs in Epsom and was pleased with the store's service, and product's price and performance.”
“7th January placed order for delivery 14th January.
14th January called customer service to check delivery as my Twins birthday next day and id had no delivery information. I was told categorically the delivery would not take place, I could not have and express delivery and there was no possible way I would get my order in time for my children’s birthday. I was issued a credit, that appeared on my CC account. I had no option but to order for next day delivery on Amazon replacement products at an extra cost of £16.( I can show costs should you require)
15th January Amazon order arrived – children opened as gifts. Mid day Robert Dias order arrived !!!!!!!!! No pre warning or email. Credit disappeared from my credit card.
Called Customers services to arrange collection and refund. Was promised a refund for my additional costs ( Jo male Birkenhead call centre). The email to arrange collection was incorrect, so I had to call again for it to be corrected. I was then emailed to say FE Ex may still come, I and I needed to stay at home and ensure Parcel Force collected instead of FedEx !!!!!! I made sure that I put my return details inside the box, and added that the refund must include the £16 I was out of pocket. ( I have supporting pictures should you require)
18th January Checked Credit card account to see I have only been refunded my order and not what I’ve had to pay extra.
Dreadful service and not interested in resolving the matter. Never buy from them again.”
