“Ordered some trailing petunias in April which showed them in stock. 6 weeks later no petunias. Phoned the laughably called Customer Services every day for week. Loads of promises no petunias. Phoned again on Friday to be told they were out of stock. I asked to speak to the line manager. The lady said she didn't have one, didn't report to anyone at all and only saw Theo every other month or so. Must get very lonely sitting on your own in a big office. Still waiting for a refund. Theo has quit the dragons now hopefully to spend more time looking after dissatisfied customers a tadge closer to home. Very poor service. Watch the papers for this company to go bust in the very near future.”
“The original order was placed on the 17th May. The order was in 3 parts. I have received 2 parts of the order, no problems, in fact arrived early. The third part was originally supposed to be delivered on the 29th May. When the item did not arrive, I contacted Robert Dyas Holdings, they assured me the item would be delivered on the 3rd June. They gave me a delivery code, however when you input the code, yes it shows my address but no delivery status. The 3rd June came and went and still no delivery. I have contacted RDH daily and I have been promised a call back every time, yet no call back has been received. The item I am missing is product code: 209499 - Radius Pro Lite Spade, Shovel, Transplanter and Fork Garden Tool Set. £69.99. This item was a birthday present. Can you imagine the embarrassment on the day when you have to say “sorry your present has not arrived”?”
“This review concerns their lack of customer service, and not the actual product, which seems to be o.k., so far.
I ordered an item online and paid the extra offered for next - day delivery.
As this did not occur; I contacted them to remind them of the offer.
No reply, no offer or re-imbursement of the excess (not the money, but the principle). So one star for eventual delivery, and one for it being intact.”
“Exceptionally nice young staff in local branch of RD in Thame. Nothing is too much trouble - it's customer service from a different more genteel age.”
“They sold me a shredder that seized up after a couple of days. The instructions did not suggest oiling the cutting blades which i have since discovered is required. Robert Dyas just kept on about a 12 month guarantee that had expired and refused to comment on their poor maintenance instructions. Avoid like the plague I say.”
“Ordered item on the phone, credit card charged, called about delivery only to be told it was cancelled- don't know why. Now trying to get money refunded which you say was never taken but had been charged to account and I have the authorisation code which was used by you to get the money. Wi never order from Robert Dyas again.”
“I have just purchased a SALTER 'MEGASTONE'28CM FRYPAN.
It is excellent value and has a 10-year guarantee.
It fulfils my requirement, as it replaces my Tefal frying pan which has lost it flatness on the base.”
“I purchased a SALTER 28CM FRYPAN REF:193217, a good buy, with a 10-year guarantee. It has new 'MEGASTONE' non-stick technology, very good.
I am very pleased with my purchase,it fulfils my requirement. It is a replacement for my old Tefal frypan which had lost its flatness on the base.”
“We bought an office desk which came flatpacked. The quality of the panels is extremely bad.. they chip and brake so easily... very difficult to resemble. We have not completed setting it up as we are very reluctant to place its heavy glass top on the base in case the units might collapse...
It is the worst product we have ever bought... It is not fit for purpose!! A waste of a few hundred pounds and a waste of time and energy.
We are extremely disappointed and will never buy anything from Robert Dyas in the future.”
“I would never use Robert Dyas online again. I bought a Hotpoint Aquarius dishwasher through them and it failed within weeks with an intermittent electronic fault - cutting itself off part way through a cycle at random intervals. A very slow and unhelpful response from Robert Dyas customer service and despite the machine breaching my consumer rights I am still fighting for a refund. Hopeless retailer and a very unreliable machine from Hotpoint.”
“i would have given a one star but the staff were not rude !
So .best thing i can say is don't order from them online. There are huge problems because the customer service people appear to send orders/requests/delivery information/collections and no one is listening in the outward bound part. it is as if they totally ignore the customer's requests - i PAID for a named day for a reason guys and gals. everyone blames each other . hopeless and soooo frustrating. I am patient but crickey oh !
This has meant for me the customer, item not delivered on day three times i paid for ! incorrect item ordered to replace 'lost' item. lost item being delivered but refused as damaged, numerous calls like about 10 ! and each time repeating the problem, in some case no notes being made, promises made for next day/resolution all failed. the final customer service lady Michelle personally followed this through for me , stayed in contact and did get a collection arra, nged and refund - i don't believe this is her fault but then two separate couriers on different days rocked up to collect the airer....nightmare. she had ordered parcel force for this wed and yesterday the original courier who tried to force me to accept delivery of the damaged airer rocked up . "sign for it as damaged please" ermm i don't think so buddy. Tufnells don't give you any paperwork either, on the collection i made him go back and search his van for the collection slip... total cowboys. i am receiving some gift vouchers as recompense and full refund notified on my paypal just waiting for it to hit my bank account. never again online for sure. what a complete lack of joined up teams.”
“Awful customer service. I recieved a damaged item so I emailed them and they said they would send out a replacement. I then emailed them every day for 2 weeks and never received a reply. I finally took to twitter and someone got back to Me and I had a refund. Its sad you have to take to social media to get a response.”
“DO NOT BUY FROM ROBERT DYAS! All items i purchased were faulty, including a rubbish kettle and broken vacuum that didn't suck up anything. To return the items they will collect the items which is an all day service, I had to have 3 days off work because they messed up the date of collection 3 TIMES. After they finally arrived, days later still no refund after I was told they would refund straight away due to the inconvenience. DO NOT BUY FROM HERE. ABSOLUTE SCAM.”
“Bloody awful company to purchase from. Ordered a Tumble Dryer 4 weeks ago and still have not had any response from them apart from automated responses to my emails. Finally phoned them today, left hanging on the phone for 20 minutes to be told they would get back to me in a couple of days with order details. Do Not Buy from them.”
“Love this store ! I can't say I've ever been in such a wonderful store , clean well presented and the staff are so helpful . I only popped in to have a look and ended up buying a new kettle and a comic relief pen because the assistant manager said it looked like her boss ! I don't think I've ever laughed so much and the manager was in good spirit too. I would highly recommend this shop to everyone.”
