“First online shopping experience with Robert Dyas.Very disappointing.
Item arrived damaged - huge dent -31st October, sent photos within 30 minutes, then...phone calls and emails to chase...finally 5th November told them to just refund me...which they will only do when the item is collected.
Way too much hassle, not recommended. Lindsay McKeever”
“Never order anything from them.
They do not pick their phones.
They send me an email on the day of the delivery that one of the items is out of stock and then another email that I will receive my other order on Monday(so 3 days late) and I have paid for next day delivery twice as I had to orders.
I have been trying to reach them for 2 days on their customer service number and no one picks up. I can not even cancel my orders because I can not reach them.
I lost 2 days of waiting and calling around waiting to know what is happening.
Terrible service!!!!!”
“This was the first time that I have ordered anything online through Robert Dyas and I must say that I was very impressed with my Rock Madison Suitcase. Also, it was great to be able track my order on line. The final text from RD was telling me what day, what time and the drivers name. Great Service !”
“Staff are always polite and helpful despite being very busy. Returns are made without difficulty and help given when a particular item is no longer manufactured. Prices are competitive. Range of stock is excellent.”
“Ordered garden shears 10 days ago to be delivered to my local store. They said "3 days" - nothing has arrived, but they took my money pronto I note! Will not be using again, ridiculously slow.”
“I saw an advertisement for an item I needed. Went to the shop - it was on the shelf so I bought it. In and out within five minutes. Cheerful staff - very helpful. What more could I want.”
“Terrible service, ordered items, they cancelled order and refunded me without notifying me, just a email that looked like a phishing email in my junk folder requesting photo ID and passport, no way will I ever give that info for a simple online order,
Fuming don’t ever use them,
Wasted my time,
Rang them,
Asked for the name of the man on the phone he said it was sham,
Fake name obviously,
Asked for the manager they denied that request,
Horrible people don't bother”
“SEVERAL WEEKS, EMAILS AND CALLS LATER - I HAVE RECEIVED MY REPLACEMENT IRONING BOARD - BUT ITS STILL THE WRONG ONE. SENT THEM BOTH BACK FOR A CREDIT - 101522018”
“I have waited over 6 weeks to return a faulty product - they don't answer emails to their customer service dept and it's impossible to get through on their CS telephone line.
Worst service I have ever experienced”
