“This was the first time that I have ordered anything online through Robert Dyas and I must say that I was very impressed with my Rock Madison Suitcase. Also, it was great to be able track my order on line. The final text from RD was telling me what day, what time and the drivers name. Great Service !”
“Staff are always polite and helpful despite being very busy. Returns are made without difficulty and help given when a particular item is no longer manufactured. Prices are competitive. Range of stock is excellent.”
“Ordered garden shears 10 days ago to be delivered to my local store. They said "3 days" - nothing has arrived, but they took my money pronto I note! Will not be using again, ridiculously slow.”
“I saw an advertisement for an item I needed. Went to the shop - it was on the shelf so I bought it. In and out within five minutes. Cheerful staff - very helpful. What more could I want.”
“Terrible service, ordered items, they cancelled order and refunded me without notifying me, just a email that looked like a phishing email in my junk folder requesting photo ID and passport, no way will I ever give that info for a simple online order,
Fuming don’t ever use them,
Wasted my time,
Rang them,
Asked for the name of the man on the phone he said it was sham,
Fake name obviously,
Asked for the manager they denied that request,
Horrible people don't bother”
“SEVERAL WEEKS, EMAILS AND CALLS LATER - I HAVE RECEIVED MY REPLACEMENT IRONING BOARD - BUT ITS STILL THE WRONG ONE. SENT THEM BOTH BACK FOR A CREDIT - 101522018”
“I have waited over 6 weeks to return a faulty product - they don't answer emails to their customer service dept and it's impossible to get through on their CS telephone line.
Worst service I have ever experienced”
“AVOID AVOID AVOID
I paid extra for named day delivery and sat in the house all day. They did not deliver on the named day, they did not apologise, they did not refund the additional money i had paid for this and they are not answering my complaint about it”
“I ordered Patio Canopy from Robert Dyas with Base and both items were delivered on time. Well packed and minimal assembly requirements. Both items are very good quality and being used in my garden.”
“I ordered a shed and was expecting delivery within 14 working days. I called to check on the delivery status only to find they could not deliver (within 21 working days was the new timescale) to schedule and then that the shed was not available until the end of the month as it was out of stock. Poor customer service on multiple fronts! not happy, as I have a fixed timescale for delivery while at home.”
“Rude and lazy staff.
I went there to buy two items. No help from the three teenagers who passed for staff there. They were too busy gossiping.
When I bought the one item I could find, there was a lot of sniggering and jokey cries of ‘goodbye’ as I left.
This was the worst experience I’ve ever had in a shop.
I would never go back.”
“For me, Robert Dyas qualifies in every way to earn one of my jealously guarded five star ratings. The staff are always knowledgeable and helpful with enquiries about their products and take the time to follow through to ensure that the product I intend to buy meets my needs. Their after sales service is also excellent.The sheer range of products never disappoints, from tools of all varieties to kitchen ware, bird seed and car smellies, printers, vacuum cleaners and balls of string - and almost everything else from A-Z. Shopping there is a pleasant, interesting experience with always something new to discover in the next aisle, tempting me to just go in for a browse now and again. All in all, Robert Dyas is my Aladdin's Cave. KS”
