“Order a Hyundai HYM430SP 4-stroke Petrol Lawnmower (Self Propelled)
Great price and speedy delivery. The mover is a great piece of kit. It eats up our huge garden and is easy to start. It has the added advantage of working on normal unleaded petrol too so no messing around mixing oil. Only downside would be that its a little fast compared to our old mower. I would recommend using the company and buying this mower.”
“Absolutely disgraceful online service and despite complaining things didn’t improve or get better. Customers are requested to use Livechat as the best means of contact but I often couldn’t get connected and the advisors were unhelpful and didn’t appear to know what they were doing. It took three weeks to get a damaged part replaced and that was after chasing every day. Then to finish it all off I didn’t get a message about the delivery so the item was left with a neighbour and I have got two slipped discs and won’t be able to move it (this is a heavy and bulky item). I was informed that nothing could be done about this. Terrible company, utterly useless and don’t know what they are doing. I would not recommend them and certainly won’t be using them again. Theo Paphitis should be thoroughly ashamed at this company he gives his name to.”
“Ordered a garden dining set with delivery within 14 days. 16 days later, no contact so started a series of telephone calls over the next 4 weeks, each time with customers services promising to contact me (these calls never materialised). Eventually got my set over 6 weeks after order with one chair faulty. Rang customer services, supplied the required photograph and was promised (again) that they would contact me when a replacement was sorted. 3 weeks after notifying them of the fault and following several unanswered emails, their logistics firm telephones whilst I am on holiday abroad to arrange a delivery, but offers only three dates before I return to the UK. I asked for them to deliver a week later, but they can't and tell me to contact RD customer services (feeling of impending doom descends). I try to contact them, but all agents are busy. Please, please DO NOT order anything substantial from this company. Read other reviews about customer services (I wish I had). Their systems and customer services simply cannot cope when things go wrong. I have spent well over £1,000 and months later am still waiting.....”
“re Russell Hobbs electric kitchen knife - a robustly made quality product, elegant in appearance with excellent carving instructions. Makes use quick and easy for anyone. Exceptional help with choice from Dyas employee and then the added bonus of a special offer price. Super stuff all round.”
“Ordered some trailing petunias in April which showed them in stock. 6 weeks later no petunias. Phoned the laughably called Customer Services every day for week. Loads of promises no petunias. Phoned again on Friday to be told they were out of stock. I asked to speak to the line manager. The lady said she didn't have one, didn't report to anyone at all and only saw Theo every other month or so. Must get very lonely sitting on your own in a big office. Still waiting for a refund. Theo has quit the dragons now hopefully to spend more time looking after dissatisfied customers a tadge closer to home. Very poor service. Watch the papers for this company to go bust in the very near future.”
“The original order was placed on the 17th May. The order was in 3 parts. I have received 2 parts of the order, no problems, in fact arrived early. The third part was originally supposed to be delivered on the 29th May. When the item did not arrive, I contacted Robert Dyas Holdings, they assured me the item would be delivered on the 3rd June. They gave me a delivery code, however when you input the code, yes it shows my address but no delivery status. The 3rd June came and went and still no delivery. I have contacted RDH daily and I have been promised a call back every time, yet no call back has been received. The item I am missing is product code: 209499 - Radius Pro Lite Spade, Shovel, Transplanter and Fork Garden Tool Set. £69.99. This item was a birthday present. Can you imagine the embarrassment on the day when you have to say “sorry your present has not arrived”?”
“This review concerns their lack of customer service, and not the actual product, which seems to be o.k., so far.
I ordered an item online and paid the extra offered for next - day delivery.
As this did not occur; I contacted them to remind them of the offer.
No reply, no offer or re-imbursement of the excess (not the money, but the principle). So one star for eventual delivery, and one for it being intact.”
“Exceptionally nice young staff in local branch of RD in Thame. Nothing is too much trouble - it's customer service from a different more genteel age.”
“They sold me a shredder that seized up after a couple of days. The instructions did not suggest oiling the cutting blades which i have since discovered is required. Robert Dyas just kept on about a 12 month guarantee that had expired and refused to comment on their poor maintenance instructions. Avoid like the plague I say.”
“Ordered item on the phone, credit card charged, called about delivery only to be told it was cancelled- don't know why. Now trying to get money refunded which you say was never taken but had been charged to account and I have the authorisation code which was used by you to get the money. Wi never order from Robert Dyas again.”
“I have just purchased a SALTER 'MEGASTONE'28CM FRYPAN.
It is excellent value and has a 10-year guarantee.
It fulfils my requirement, as it replaces my Tefal frying pan which has lost it flatness on the base.”
“I purchased a SALTER 28CM FRYPAN REF:193217, a good buy, with a 10-year guarantee. It has new 'MEGASTONE' non-stick technology, very good.
I am very pleased with my purchase,it fulfils my requirement. It is a replacement for my old Tefal frypan which had lost its flatness on the base.”
“We bought an office desk which came flatpacked. The quality of the panels is extremely bad.. they chip and brake so easily... very difficult to resemble. We have not completed setting it up as we are very reluctant to place its heavy glass top on the base in case the units might collapse...
It is the worst product we have ever bought... It is not fit for purpose!! A waste of a few hundred pounds and a waste of time and energy.
We are extremely disappointed and will never buy anything from Robert Dyas in the future.”
“I would never use Robert Dyas online again. I bought a Hotpoint Aquarius dishwasher through them and it failed within weeks with an intermittent electronic fault - cutting itself off part way through a cycle at random intervals. A very slow and unhelpful response from Robert Dyas customer service and despite the machine breaching my consumer rights I am still fighting for a refund. Hopeless retailer and a very unreliable machine from Hotpoint.”
