“Bought a Mini Star Vortex Lava lite from your Colchester store plus box of batteries, took Five times of inserting batteries before lamp would light, very disappointing effect, wouldn't waste my money on this product again.”
“Ordered online, the product was faulty.I returned my online purchase,in store Bexleyheath, and receipt was given but the money never showed up in my account.
Be careful with online purchase refunds as they are never processed.”
“Went into the Harrow branch to purchase some Unibond unitsand was helped by a very helpful assistant who helped find the best way to get the best price,also i was interested in the new smart or App bulbs and agail gace me a lot of advice and assistance ,most helpful”
“Store well set out. Most products easy to find.Shop staff very friendly and helpful. Excellent customer service. Would recommend Robert Dyas as all products excellent quality and very good value for money.”
“Terrible customer Service poor quality products
Terrible customer Service,
Never buy from this cowboy's.
Would put dell boy to shame.
If something goes wrong with transaction or product expect no response.
Be careful with online purchase refunds as they are never processed.
I returned my online purchase,in store and recept was given but the money never showed up in my account.
Haven't still been paid.
Second time a very bad experience with this retailer.”
“Good store layout. Friendly staff in Thame store. Took time to explain product and offer impartial advice. Very pleased will certainly return to Thame store.”
“Today I bought from edgware a san disk ,I wanted to returned over 30 min ,the manager refused ,start shouting without any reason even if in the shop was full of people ,then told me to call customer service”
“This company is absolutely ridiculous and don't take customer service seriously. A few weeks agoI ordered a Brabantia bin, they sent it damaged THREE TIMES IN A ROW. Always with the same type of dent. Every time I had to wait home for the delivery THE WHOLE DAY (no time slots provided), and spend another whole day for the courier to pick up the faulty product. Huge waste of time! Third time I asked to collect the parcel in store, thinking they would be extra careful, having been advised about the issue. It didn't work and the product was received damaged again. At the end I gave up and asked for a refund.
I genuinely think it is a scam, as the product is from an old collection, they are literally the only shop that have it available online and they are selling it on all the platforms (RD website, ebay, Amazon, etc). I am sure they have a batch of faulty products that they are trying to sell. First time I complained they offered me a £10 refund if I wanted to keep the product. A lot of people would probably accept.
Unfortunately for them I have all the pictures of the dented bins and their absolutely perfect boxes, which I have shared with an association that protects customers and they are currently investigating on the case. The boxes should have had at least a scratch or bump if they were really containing a product dented that way. They were instead all in perfect condition. I think this demonstrate the products have been repackaged. Three in a row CANNOT BE A CASE.
Anyway, try to avoid this company as they are muppets and they will treat you like s**t if you try to complain.”
“Ordered a present for a relative's birthday. I selected Click and Collect (their website claims it takes up to 5 days) with the hope that it would arrive just in time. Then I received an email with the link to track my order, clicked on it and saw that it was going to take a week (in my opinion wayyy too long for click and collect) so would be too late for the bday. I tried contacting them with the form on their website (have yet to receive a response) and then spoke to a charmless customer service agent through live chat. I asked if I could cancel my order, so I could purchase the product from somewhere with a quicker delivery time. He said that there was no guarantee they could cancel it and that I would have to wait another two days to find out! The order hasn't even been despatched yet (in fact, tracking service hasn't been updated at all, nearly 3 days later) so don't understand why I have to wait this long? Really annoyed as I was hoping that I could get the present quick and easy, but no such luck. Cheers for that Robert Dyas! Will be steering clear of this garbage company from now on, and make sure to double check reviews when ordering online. Just hope I get my refund, wish me luck folks!”
“Placed an order for click and collect as it showed several of the items in store, received email to say item would be delivered to the store in a weeks time! Rung store who confirmed item was in store but would not allow me to collect one, said i would have to cancel the order and pay for another in store! Rung customer services, they couldnt do anything so they cancelled my order without asking me, now I have to wait 5 days for a refund!!! Absolute joke.”
“Bought Kärcher K2 Premium Full Control Car and Home Pressure Washer in November 2017 from Robert Dyas shop and used it only two times for small patio cleaning. When tried to use it for third time the pressure hose is damaged and lot of water are coming through the holes from the pressure hose. Karcher says it is not covered within warranty. They are categorising as wear and tear but spending nearly £200 for a pressure washer that doesn't even last for three usage is really worst quality. The replacement hose itself costs £45 which is very expensive.
I will not recommend this product. It is waste of money.”
“Do not buy anything from Robert Dyas. They are selling white goods via a supplier but the supplier cannot supply the goods and services that you paid RD for, then they do not deal with emails or complaints nor will they refund your money. Has to be the worst retail company operating in the UK. AVOID. You have been warned. I feel so stupid buying a washing machine from them without reading the other reviews. Now I am hundreds of pound out of pocket and they don't even bother dealing with the issue when you raise it they seem to get a complaint and a compliment mixed up and tell you everything is fine and you will hear from their supplier when you just told RD that their supplier has been in touch to say that the goods and services you paid RD for does not exist, and they don't know why RD offer them.”
“I purchased an Item for store delivery, the staff at Tottenham Court Road very friendly and helpful.
Sadly I had to return the product Blue tooth speaker as it was faulty and yet again the staff were very understanding and polite and helpful.”
“Ordered an 8 wheel suitcase , received a 2 wheel . Poor customer service response when I requested a refund. They needed photos etc , despite them sending the wrong item. Took 3 weeks to finally receive a refund .
Would never use again I’m afraid .”
“Always lovely staff on Baker street brought 2 magic mops refill and 2 sets of tea towels
very good quality though i must say the mop refills are expensive and you need them!! Shop at this shop often xx”
