“Think long and hard and only if desperate and have the patience of a saint....order from this attrocious company. I tried placing an order online, website down, then rang to order but wouldn't accept click and collect. Eventually on 26/11/2019 ordered instore. 3-5 workings days, no email or call to say it was instore...14 days later I rang custmer services, 50 mins on hold only to be told there was an error so needed to reorder. !8th December still no item arrived, only to be told after 45 min on hold call the tem is now out of stock. I am furious as this was to be a Christmas present. AVOID Robert Dyas as they have NO honour with their custmers orders. Appalling....”
“Same feedback as others DO NOT ORDER WITH ROBERT DYAS ONLINE , we had part of an order delivered but the rest went missing, when we finally got through to customer services they said that the rest of the order was damanged in transit. Not convinced that they would have told us had we not chased. Two weeks on from the missing part of the order being reprocessed we area still waiting. I too have tried to cancel the order via email and am getting no response and have no idea whether these christmas presents will arrive and if I will get charged”
“The worst online shopping experience I have ever had. Do not use Robert Dyas online. I placed an order on 9th December. The confirmation email gave 16th as the latest date it would be delivered. On the 16th it still hadn't been dispatched. I contacted customer services to find out what was going on. No response. The next day I emailed them again asking them to cancel the order, still no response and the order is still showing as being processed on the tracking. I just want a refund, but have no idea whether I'll get one when I can't actually contact anyone about the matter.”
“All the bad reviews for this company are correct. Their customer service is THE WORSE I’ve ever experienced. They don’t email you back or call you. You leave messages that are never returned and you have to threaten them to get our money back. They blame Black Friday or Christmas as if these things are a surprise to them. Just appalling and I for one will NEVER use them again and can only recommend that other people think twice before trusting them with your order!!”
“DO NOT USE!!!!! I have never had to say this about any company but wish you could give zero stars!!! Will never use this company again. Their Customer Service is non-existent! Despite on line contact, e-mails, texts etc I have yet to receive a response. I placed an order, no e-mail was sent to say it was ready to pick up in store. When I looked it said collected! It definitely had not been collected. Still waiting for response & refund. Will never use again & would advise the same for other people.”
“Simply a shocking company to deal with, that’s if they ever responded!!! Missing items. Avoid them at all costs!!!! I wish I had read the reviews beforehand”
“This company is appalling. I ordered a toaster. It was immediately evident it was faulty. I tried phoning, their phones are never answered you are simply put on an endless loop. Their chat lines are never responded to. Their emails are mainly just automated responses. I did eventually, after weeks, get a collection date to return goods but they cancelled it. They eventually arranged another date but no one arrived to collect the item. Since then nothing. I wish I'd read the reviews online before purchasing.”
“Unfortunately I was silly enough, to place an with Robert Dyas, the order was promised within 3 to 5 days perhaps they should have said 3 to 5 weeks and in my case as the order had been cancelled INTERNALLY, but know one informed me. I sent them 2 emails and 2 phone calls, but no reply, when finally resolution, after 19 days, when a lovely lady called Stacey sorted out everything, refunds on its way yippee. back to PRIME, that works first time. well done STACY.”
“Placed an order on 2 December & delivery expected on 9 December, no delivery. Chat line advised they hadn't received payment which my bank confirmed had been taken. I then received an order confirmation with a different order number and a delivery date of 16 December. I have been unsuccessful with the online chat this time as no-one will respond. I have emailed customer services & not heard back from them as yet.
I have just managed to speak to Connor on the customer services team who has provided excellent customer service however because of the poor service already received I will NOT be using this company again. Robert Dyas please take note of the feedback from your customers and do something about the poor service you are giving!!!!!!! I have been told my item will now be delivered on the 16th...... we will wait and see.”
“Dont use this company !!!! Should not be allowed to trade. They have taken my money told me 3/5 working days for delivery yet 2 weeks later I have no microwave nor a delivery date, you have to wait over 30 minutes to speak to an advisor with an attitude problem and of you live chat they dont even respond
Absolutely shocking !!!! Avoid avoid avoid”
“Still waiting for a delivery due on 03/12. Have tried unsuccessfully since then to make contact with your organisation. Absolutely terrible customer service. I have requested a refund but again am unsure if anyone is even going to read my email. I shall not be shopping with you again and will make sure none of my friends or family do either”
“Finally after several attampts got through to Customer Services today. Was told that as Iron was supplied by an agent and not RD direct. Not informed of this at the time they would have to send a message to the provider of the item, but would call me back in 2 weeks confirming a refund. Nothing heard so I rang 4 days in a row. Left my number for a call back which eventualy came after approx 36 hours, but of course by then I was out. On my call today I was put through to Customer Service support who could do nothing but take orders, Spoke to a manager-c winson who was useless and said he could only take a message and pass on. Nightmare Do Not Use”
“Absolute worst customer service avoid buying any appliances from this company I feel sorry for the advisors that have to take the phone calls from angry customers Had to have an engineer out to fix a tumble dryer that was 3 weeks old ?? Engineer said you need a new one now not in stock for 4 weeks even though it’s still saying in stock on the website”
“We ordered boxes for a house move next week. Paid for next day delivery, aand then got an email the next day to say it would be a day late.
Three days later no delivery at all customer service hard to contact and they dont know where the oreder is.
We have now taken three extra days off work as they keep saying next day for delivery.
Will never use them again.”
“I ordered a brabantia bin to be delivered to my daughters I bought and paid for it and I entered my address as the billing address. I paid for names day delivery the bin turned up 3 days early luckily she was home. When the bin arrived it had a dent in it. I contacted customer services but they advised that my daughters address was down as the billing address despite me entering my own and despite me paying for it and said they could not speak to me. My daughter contacted them and they arranged to collect the bin but would t deliver another until collected. The new bin arrived today and guess what another sent in it. We contacted them again to ask for a refund but they won’t do this until the bin is collected my daughter works in the city and can’t be home at their whim because they can’t get it right. Appalling service would never buy from them again no matter what discount or offers are available would definitely recommend staying clear there are other retailers far more helpful and actually get it right”
“Ordered a present for a relative as a surprise. Because I put their address for delivery, they became the booking holder. Phoned customer services after 2 weeks of not hearing anything and delivery date passing, was told they couldn’t speak to me as I wasn’t the name on the account even though I placed and payed for it. Had to tell the relative about her present therefore NO surprise, they then had to constantly phone to find out where order was, finally after 4 weeks and 10+ phone conversations I got a refund. Robert Dyas your customer service is...,,,,”
“Really bad been waiting two weeks for a refund for an item that is out of stock. The order itself was placed over 3 weeks ago. So for 3 weeks they have had my money and i have no product. Absolute joke. They are now ognoring me when i as where my money is.”
