“I ordered a microwave which turned out to be faulty. It was replaced by yet another faulty microwave. I then requested a refund that took weeks of emails and live chats. They never respond to phone calls. I've looked back at previous reviews and have seen some saying that this company should be given a break due to the current situation but if you look back they had awful customer service before covid. Steer clear.”
“I wish I had seen these reviews before!!
Ordered over £1600 of garden furniture for a delivery in 2 weeks, money was taken on the day. Delivery day came and went and no goods.
So I contacted Customer services via online chat and asked for a revised delivery date.
1st chat was told wait 72 hours, 2nd chat, wait another 72 hours, 3rd chat escalated to management, asked to wait another 24 hours, 4th chat Manager is busy we will email by end of the day, (no email) 5th chat, its been dispatched but we don't know where it is! I said ok cancel it then please "sorry can't do that, if you don't want it reject the delivery when it arrives" Worst online buying experiencing I have ever had. Never to be repeated with Robert Dyas”
“Agree with a lot of the others. Customer service is terrible. I understand that covid 19 is causing everyone problems but this company is very very bad. 5 weeks trying to get my refund on returned ( unopened). All I get is ask to wait for the suppliers response. Wait 3 days, give it another 3 days, wait 14 working days, wait for complaint department to contact me ( been 5 days) and on it goes. Truly deserve the bad reviews. All I can think is that the good reviews on here are very lucky. I will never buy from them again.”
“I brought a Russel Hobbs glass kettle which was cracked at the bottom at highest boiling point within a week. Luckily we managed to escape from injuries. Having reported to RH, they asked me to report to seller. Seller sent me the fault form and after that nothing happened. Avoid such useless company who does not take onus of what they sell nor respect customers rights.”
“Don’t be put off by bad reviews - good product and good service
I cannot believe some of the reviews on this site. You would never think there was a pandemic - shame on you. I ordered, the order took a little longer than usual which was to be expected under the circumstances It was a really good price compared to other sites and the product is excellent. Most staff are furloughed or working from home so considering this the customer service wasn’t bad either. Don’t ruin what to me looks like a good business at an awful time like this just because your potted plant didn’t come immediately and think of others instead of yourself”
“Do not purchase from them! They take your money, have poor communication, aren’t interested in fixing what they’ve done wrong or take accountability! read the reviews and do not purchase!”
“I ordered a microwave from this company because it was cheaper than anywhere else and was in stock and was told delivery would be within 14 working days. A couple of days later I was notified that the item had been dispatched and would be delivered by Parcelforce in two days time. It wasn't and when I tried to track it Parcelforce said they had been advised about it but didn't have it. This prompted me to look at reviews and I started to wonder whether I would ever see the microwave. I then did begin to get tracking information from Parcelforce and the microwave was delivered eight days after ordering it. It would have been better if Robert Dyas hadn't told me it would be delivered on a specific date during the pandemic.”
“After seeing a lot of negative feedback for this company I thought I would leave a review on my experience. I ordered a barbeque and was given a 4 week order time. 7 days later I received an email with tracking/ courier details and received our order 3 days later. Barbeque built and now just awaiting the sun.”
“If i could give 0 stars then i would. Placed an order with this truly awful company on 11th April for a 22nd April delivery. I have been in contact twice with their poor online chat and was told goods had been shipped. They were unable to tell me who the courier is and i had to wait 3 days after they contact their supplier for a reply on when we will get the goods?? Flabbergasted, concerned and disappointed”
“Don't get impressed with the one star.
I just ticked it because it was the only way to leave feedback.
The company is an absolute scam.
I paid for a BBQ of which they only sent me the top half of it 10 days ago.
The other half is nowhere to be found.
All they do is talking "porkies" and mostly for even answering the contacts.
Useless, arrogant, and rude people and with no customer sense whatsoever.
They get your money and later your patience.
All I got for £279.99 was what is on the photo”
“Ordered a freezer on 17th March as mine had broken. One day later received an email saying they shouldn't have taken payment as they have none in stock and so I will receive a refund. 13 days later I contact them to ask why have I still not received my refund and they state the 'refund errored on the system' so it has been requested again and I have to wait up to 5 working days for the refund again. Awful... seems like they have a few bad reviews and it doesn't bother them.”
“With both my wife and I being in the vulnerable category with this virus and both having different dietary needs we decide to buy a freezer from Robert Dyas. Ordered it on Monday for a delivery on Thursday. Got in touch using the online chat Thursday morning who said there would be no problems with the delivery. Waited in all day and then got in touch with the on line chat again as it was getting late. Was told this time the warehouse was out of stock!!
If they new they didn't have enough stock, why did they take our money 4 days prior to this. Why does your web site except orders when there is no stock available?
We now have a big problem as nobody has any freezers left.
I will not shop at Robert Dyas again!”
“With all this virus stuff going on and the risk of isolation we decided to get a new freezer. Everywhere had sold out but we came across Robert Dyas that had plenty in stock and delivered in a couple of days so we bought it. Basically there was never any freezers Robert Dyas are just taking everyone’s money promising a quick delivery then when the delivery date comes around there is absolutely no contact to let you know it’s not coming. I phoned them in the end only to be told instead of a 2 day delivery it’d be a month. Definitely avoid.”
