“Do not get involved with this company. All they do is delay answering e-mails and righting wrongs when contacted. “Thank you for your email.We endeavour to answer your query as soon as possible” !!!!! I have so many of these generic pathetic response e-mails in my inbox. They lie and repeatedly get things so wrong because they don’t actually read what the customer is saying.
I’m done with them now despite being impressed with their goods and prices initially. I would sooner pay more elsewhere.”
“DO NOT USE THIS TERRIBLE COMPANY.
I ordered a tv online sun 17th Jan, cancelled my order at 9am on the 18th Jan and requested a refund. was told I need to wait until there supplier accepted the cancellation. I bought from them not there supplier. They still tried to deliver the item which refused to accept. Still awaiting refund, very poor and cust service. Avoid, Aviod, Avoid”
“!!DON'T BUY FROM THEM!! I read the other reviews about the rubbish customers and I thought they were just being dramatic, now I'm in a similar situation to them. They delivered the wrong product, now they won't refund me. They also refuse to answer any of the emails I have sent them except a badly spelled apology email they sent me. Their livechat is useless as it literally just responds that the team are busy for, I kid you not 12 hours per day.”
“Having not received an item I wasted wasted three hours of my time on the phone to their dysfunctional supposed ‘Customer Service’ team and I was promised, with an email to confirm, that the item would be sent with an overnight courier and arrive with me no later than the 7th Jan.
Surprise surprise nothing arrived on the day so I called at 4.30pm and was assured that it would arrive by 6.00pm and that the tracking information which I had never received would be sent to me by email immediately.
After receiving no email I called back and was told by the next advisor that there was no evidence of my earlier call and that there was no tracking information on Robert Dyas’ system so they could not share it with me and that they could not guarantee delivery. It is now the end of the day and nothing has arrived!
Please please do not buy from this company and do not trust anything they say to you.
Ordered on 12 Dec with a 22 Dec delivery date, nothing had arrived by 27th so tried their web site which kept returning me to the tracking information which was blank. Tried their chat function but this was worst than useless and keep referring me to the tracking information which as above was blank (just a poorly programmed bot!).
Tried to call on the 29 Dec, after more than hour spoke to an agent who just wanted to tell me it was their supplier’s problem and that I’d get a call back.
Having heard nothing on 02 Jan tried customer services again it took one hour and ten minutes this time to get an answer and surprise surprise it’s their supplier’s problem as they have not responded and it will be escalated and please wait another 48 hours.
No one in this company takes responsibility, no one can do anything in less than 48 hours unless it’s take your money and make false promises.
A complete waste on my time, I bought with them due to a £5 saving on a £180 item. How short sighted was I? Beware of this company, pay the just a little more and use a company who cares or at least has a functioning customer service team!”
“Experienced terrible customer service. Order a product which I then had to cancel in less than 24 hours. Terrible online chat function - poor customer service skills. Ride and unhelpful. Was told the product was cancelled and I. You’d be notified in 24 hours of refund. Product was delivered erroneously. Contacted to ask for it to be returned. Told to contact supplier! No help at all - avoid at all costs!”
“Ordered some garden furniture in November which arrived with a broken table, informed Robert Dyas within 24 hours and they finally agreed to a refund. However, one month later with 4 massive boxes stacked up in my hallway (all over Xmas) there is no date set for collection of the damaged goods or any sign of my £360 refund. I am now having to serve letters and I imagine it will end up with a solicitor. Sent about 30 emails have got lots of automatic replies, a few emails back saying they are trying to sort it out, but it goes nowhere. Would not recommend Robert Dyas in view of their appalling customer service. Also asked them to ring me several times - no one does.”
“DO NOT USE THEM.
I ordered an automated help phone from them last week.
Paid by credit card online, at the end it said I would receive confirmation, nothing after 2 days.
Contacted them and received an email from William stating that my email did not correspond with the previous (order) and for all usual excuses could not help me further!
Tried live chat and it is a bot! Finally saying they were busy, try later. Then not answering any more questions.
Went back to the email from William and he has a direct link...did not work.
Sent another email by reply to his reply stating that I have only 1 email and he managed to contact me on it, so could he tell me if they Received Payment or did he have a phone number?
Received automated BOT response, back to square 1!
Next time I WILL check feed back forums first!!
Could we not have a RED minus 10 as I think they are at least that. Now I have to contact my bank to see if they received the money!”
“I placed an order on 26th Nov and had a confirmation from them that delivery would be 1st Dec. Goods not arrived by 3rd Dec so I sent an email to customer services to get an automated response telling me they would answer my enquiry as soon as possible. No response by 5th so I tried the live chat which is just a bot and complete dead end. I then tried calling and waited almost an hour before someone answered and advised they would "escalate my complaint". Then nothing until today when I eventually get an email advising they are "out of stock and expecting goods 31st Jan 2021". Given this is a Christmas present I am less than impressed. I will never use Robert Dyas again and looking at the number of negative reviews on the internet I would strongly suggest they are avoided at all cost. Terrible customer service.”
“Still awaiting delivery of item! Courier company say they delivered on 30th November but nothing arrived. Trying to get an answer from Robert Dyas is like pulling teeth! Wish I had read the reviews before ordering from this dreadful company. I just want a refund but they just ignore my emails!”
“Strangely the same experience as many others from reading the reviews. No goods received, no communication about delivery, ignored emails. Chat completely unhelpful. Asked for them to cancel and basically they are refusing and told me to contact the courier DHL. DHL do not have an option to cancel so back to square one. I have raised a fraud dispute with my credit card company. Absolute shambles of a business.....possible fraud. BEWARE!!!!”
“Do not buy from Robert Dyas. I purchased a Sharp microwave oven from them and within 12 months of the warranty period it developed a fault and tripped the power in the kitchen.
I contacted Robert Dyas and they were not interested, saying the warranty had nothing to do with them. They would not give me any details of where the Sharp service centre was and left me to my own devices. Their customer service staff make a point of being unhelpful.
Do not trust Robert Dyas and do not but from them under any circumstances.”
“Do not buy from Robert Dyas. I purchased a Sharp microwave oven from them and within 12 months of the warranty period it developed a fault and tripped the power in the kitchen.
I contacted Robert Dyas and they were not interested, saying the warranty had nothing to do with them. They would not give me any details of where the Sharp service centre was and left me to my own devices. Their customer service staff make a point of being unhelpful.
Do not trust Robert Dyas and do not but from them under any circumstances.”
“ordered a kareoke for my 7 yr old son who as rare brain condition no cure to have next day delievery the tracking nimber was sent to sn address in coventry from parcle force company signed by im ok .. as signiture and mrs jackson above it .. one big scam company lnown to trading standards”
“If you are taking the time to read reviews, do yourself a huge favour and do not buy from this company. They are selling items to be despatched by third parties. My item was not in stock which I only found out once it had not arrived. I send emails daily asking for my money back, they're customer service is a total joke as you just go around in circles. I was told three days ago I was getting a refund now they tell me I cant cancel something that has already been sent???? DPD have confirmed to me that they have not received the item to forward on. They never had it in stock in the first place. Total S**t company, soooo annoyed.”
“Surely the worst retailer in the UK! I was expecting a delivery yesterday, and received no update or notification. After sending 3 emails/texts to Robert Dyas, I was told that I have to wait a further 3 working days for a response from their courier. Is this an acceptable way to run a business?”
“Omg!!! If only I had read the reviews before ordering a smart tv.. I was given a delivery date and it didn’t turn up.. I sent several emails which I’ve had NO response, my husband made phone calls all day to the warehouse and customer services, who sound like the left hand doesn’t know what the right is doing !!
Asked for money back but they made excuses.. still waiting for an answer!!!!”
“My parcel went missing with fedex who on line looked like it had been delivered 25 miles away. Emailed robert dyas and put in a claim form. In the meantime the kind person who received the incorrect parcel contacted robert dyas to advise. I picked the parcel up from her and two days later received an email from robert dyer to say they had looked into it and it had been delivered to my neighbour. Seriously!!!”
“They now don't respond to emails, I month I have sat with a faulty Good, they asked for photos which I have sent them twice now, now they don't answer emails.
Wrong for a company to take your money and keep it.
Next step will take them to court, been advised that they will have to pay the fees too, unless they resolve this problem immediately.”
