“I tried to change my order to cancel a shed base which wasn’t going to be delivered till way after the shed. Absolutely impossible as there is no contact number just a ridiculous messaging system called Live Chat which keeps cutting out so you have to keep repeating everything. Eventually you get put through to an agent (still only on messaging!) This also cuts out so you have to start all over again. Eventually I called the supplier direct as their name was on the invoice. I actually got to speak to a human! She sorted the whole thing out within minutes and had the product delivered to me a couple of days later - 10 days earlier than Robert Dyas had said. After that I had an email fro RD saying that I couldn’t cancel 1 item on the order I had to cancel both. If only they had a proper customer service contact number where you could speak to someone. Won’t be using them again.”
“Been in many times either to browse or buy. Excellent range of goods at knock down prices. Puzzled about claims of rudeness from staff as they have always been great with me. Love the shop.”
“I should have read the reviews first.
I tried to cancel my order 1 hour after placing it however customer service waited to reply to my email cancelation request until an hour or so after delivery.
If I wanted to return the item it would cost £30 fait compli, needless to say I will never be ordering from Robert Dyas again.”
“Delivery never happened had my money 20 days niw all forms of written contact fall at feet of blind people, and the human phone contact is non existent after holding on 15mins I pressed 5 for call back which never happened! Absolutely disgusting back up service they take your money but do not follow up on the orders! I am still waiting for product and delivery date! No replies tried all points of contact!”
“I bought a Hyundai motor mower through Robert Dias 2 weeks ago. The price was competitive and it was delivered in perfect condition within the time scale advised. I would therefore recommend this company.”
“Received my Order of a Daewoo Halogen Oven on Saturday the 10th of April 2021 but it does not Work it Arrived Damaged broken glass in it Heating Element Smashed sent pictures to Robert Dyas and they gave me a Return Pickup Date 0f 23/4/21 but nobody came so arranged another date 0f 27/4/21 and i am still waiting, they just do not communicate sent several messages but Robert Dyas just do not Reply, my advice is stay away they are an Appalling Company, once they have got your money they do not want to know,
Kind regards,
Keith revill”
“Ordered a clothes Airer. Not delivered. Replacement sent as Tuffnells had damaged the first apparently. Replacement not delivered yet Tuffnells told Tobert Dyas it had been. Refund accepted. Robert Dyas Customer service was actually GREAT. The let down is their delivery partner TUFFNELLS.”
“Like so many on here I paid for a bench, waited 2 weeks for its delivery date, which passed without delivery, then nothing. No contact, no refund, no bench, no revised delivery date, no response to my email chasing it. I'm not going to waste my time going through what some poor people have on here – go straight to social media, then send a final email deadlining them and saying exactly what you want, ie refund or new delivery date, if they don't respond, report to the consumer ombudsman. Waste Robert Dyas's time, not yours – they owe you!”
“Placed order. Given delivery date. Did not arrive. Tried to contact them but no email address answers, no telephone number to talk, live chat an algorithm that answers questions no one asked. Eventually got a response from Boux Avenue (part of same group). They don't do garden furniture!
Absolute joke customer service.”
“"DO NOT BUY FROM THIS COMPANY"
Ordered a large Wishing Well received conformation of order and dispatch date and delivery date.
No order received unable to contact customer services constantly busy no answer to E Mails. Rang FedEx no goods received for shipping.to me.
This is the worst company I have ever purchased from .STAY CLEAR of them.”
“Visiting our local shop in Brighton western road quite often, the reason im writing a review now is a team member - Maria. She usually greeting people at the door but helped me a few times and went beyond when i needed some help! Great customer service!”
“This is first time shopping with Robert data & it was very bad never again will I shop with them ,they sent me incorrect tracking number ,I could phone them ,the tracking site did not function, awfull shopping experience ,never again will I shop with this ameture lot.”
“Ordered an item on 12/03 which was allegedly dispatched on 15/03 and due to be delivered by 19th. Almost a month after ordering, many 'live chats', numerous emails and hours of my life I'll never get back wasted, still no result; no product; no solution; no refund even though I keep asking for one. Seems to be the standard response of blaming a 3rd party and asking customers to wait for 3 working days whilst they investigate (this has happened 3 times now). Tracking indicated that the item is still awaiting collection by courier, RD say it is delivered. I am not even convinced the item was ever in stock. They are happy to take your money but do not keep their end of the deal. I am truly shocked by this abysmal customer service and by the other reviews which show that what I have experienced is common practice with Robert Dyas. PLEASE IF YOU HAVEN'T ORDERED YET, DON'T!! I wish I had read reviews before giving them £165.”
“Don't do it - I wish I had read these reviews first. Ordered a lawn mower last Tuesday online and only got notified on Sunday that it was out of stock and so wasn't being delivered this week. I will be getting a refund but in 3-5 days from Sunday. Not at all impressed with a website that lets you order out of stock items and then you wait 6 days to be told there is a problem. Very poor customer service. My first and only order with Robert Dyas online.”
“Goods supposed to be delivered by 31st March, still waiting, order tracking useless, no response from customer service via email, no response on chat, cannot find a customer service number to call. Appears goods are coming from a third party when I received the order confirmation which was not clear when I placed the order. Very poor, and I will be chasing a refund of my £259.99”
“DON'T DO IT. Ordered a table and benches on the 12th March, due to be delivered today and I've not heard ANYTHING from them since I ordered. Rang to cancel and haven't had confirmation of the cancellation or a refund either. Trust the reviews! This place is terrible.”
