Shein Reviews

Name: Shein
Rating: 1.95

2.0 Rating 1,424 Reviews

21 %

of reviewers recommend Shein

Company Reviews

Questions

Metrics

2.0

Based on 1,424 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Kristina Rose M. Quintos

189

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have ordered many times. No issues and I have returned goods for a refund no problem. Clothes are cheap some not the greatest quality but for a very fast growing 11 year old ideal. I have no issues at all thank you shein”

Helpful Report

Posted 3 years ago

“I placed 3 orders and they all arrived within 3 weeks to South America. All very good products and true to size. Well packaged and quality. My 4th order (largest -19 items) was sent at the end of Dec and has been "stuck" with the Delivery service for over a month. I followed thru with Shein, and asked me to wait a few weeks (a couple of times). After waiting 1.5 months, I decided to cancel the order. I was refunded immediately to my chosen account. Overall, happy with this company.”

Helpful Report

Posted 3 years ago

“Got a corduroy and teddcoat jacket.Took about two weeks to get here,Not bad quality and I'm actually pleased with it but the material isn't the best also kinda thin,overall its nice for the price”

Helpful Report

Posted 3 years ago

“I would reccomend shein. I have gotten 3 orders with them and have never been disappointed. I have never returned something so do not know that process but the clothes are cheap and can be really nice. Some clothes can be a little cheap but i always read the reviews first but really like their trendy clothes whilst still being within budget”

Helpful Report

Posted 3 years ago

“Order came almost 3 weeks before expected which was good, it took about 2 weeks to get here. The material isn’t great quality which was expected for the price but you get what you pay for. I’d definitely shop here again”

Helpful Report

Posted 3 years ago

“I ordered a belt, one shirt, and a pair of shoes. Belt and shirt were perfect, but the shoes were a bit small. Reviews said to order one size up and I did, yet the shoes were still small around the toe area. It could also be i thought i ordered a size up but i didn't...my order also came a day early! overall my experience was pretty good!”

Helpful Report

Posted 3 years ago

“I have ordered a lot of things from Shein over the last ten months. Every item has been beautiful and the perfect size. Always delivered on time. i will keep on buying from them !”

Helpful Report

Posted 3 years ago

“I ordered a little tartan skirt fitted beautifully nice light material so I didn't look bulky. I also ordered a teddy bear sweatshirt. The sleeves are rather long but I love it. I have never felt so snuggly and warm, I ordered another one. Haven't washed any yet so don't know how they will stand up and yes it is cheap and cheerful but what do you expect at these prices.”

Helpful Report

Posted 3 years ago

“Very satisfied with my clothes ordered, good quality and received my order within a week. I'll definitely order again.”

Helpful Report

Posted 3 years ago

“Promt delivery, sizes are good”

Helpful Report

Posted 3 years ago

“I love all the different types of styles they have. I also love how they have a good size variety for plus size women not many websites do. I love how there's always something for everyone. Not to the Mansion you can buy all kinds of stuff not just clothes. Witch is nice”

Helpful Report

Posted 3 years ago

“I ordered a swim top and bottom... the bottom fits me so perfect I am seriously in love with it!!! the top is a wrap around top, and it fits me awesome too, the pads that are in the top are of awesome quaility, it's not that foam stuff that always gets bunched up, the only reason I am leaving a 4 star review is because it was 3 days late but other than that awesome awesome product and quality!!!”

Helpful Report

Posted 3 years ago

“Got everything I ordered for in a good amount of time, the top for the swimsuit was slightly small but that’s fine.”

Helpful Report

Posted 3 years ago

“Overall great!”

Helpful Report

Posted 3 years ago

“I ordered on a Monday (6/01/2020), clothes came in on Friday (6/05/2020)! Material is a little cheap but everything looks just like the photos and fits true to size. One pair of shorts fit a little weird, but the majority of it is exactly what I expected.”

Helpful Report

Posted 3 years ago

“I purchased two bundles of clothes from shein recently. The first package came after 18 days from order to ireland and the second package is due to come next week. The shipping is a bit slow but is worth the wait. The clothes are not amazing quality but for the price they are very nice and comfortable. Clothes were true to their sizes and everything fits nicely.”

Helpful Report

Posted 3 years ago

“I’d rate a 4 because my clothes were over all good quality, I would recommend sizing up. I live in Canada and my clothes came in 15 business days.”

Helpful Report

Posted 3 years ago

“Bought my items on the 8th of May. Received them on the 20th. All in great condition. Some of them not quite what they looked like on model but still nice for the price. Bought all dresses for cruise in February. Deciding if I will wear all of them or not...some of them turned out to be more like smocks that are not form fitting at all. But the ones that have elastic waist are perfect!! So overall...no complaints!!! I would definitely buy from them again! Fast shipping!! No problems!! Good company! Real company!! Not a SCAM business!!! I was real worried when I was reading reviews! That is the only reason I am writing this review!! Lol Heather”

Helpful Report

Posted 3 years ago

“Good quality and something for everybody. They have the biggest choice of clothes online I have ever seen.”

Helpful Report

Posted 3 years ago

“I absolutely love their clothes as well as their price points.Im in love itch this company and have recommended them to many of my friends...but...my order so far is extremely late this time (21 days since order placed)..of course I’m trying to be patient and understanding during these unusual and awful circumstances,but I do wish they were a bit more communicative with me when I try to contact them.In all fairness,throughout at least 3 years of shopping a lot with this company, I’ve only been unhappy with maybe 5% of my pieces...I’m just trying to be patient now...🧐🥺”

Helpful Report

Posted 3 years ago

Shein is rated 2.0 based on 1,424 reviews