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Shein Reviews

2.0 Rating 1,418 Reviews

21 %

of reviewers recommend Shein

Company Reviews

2.0

Based on 1,418 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Shein 1 star review on 21st April 2024

Kristina Rose M. Quintos

Shein 1 star review on 21st April 2024

Kristina Rose M. Quintos

Shein 1 star review on 21st April 2024

Kristina Rose M. Quintos

Shein 1 star review on 21st April 2024

Kristina Rose M. Quintos

Shein 1 star review on 21st April 2024

Kristina Rose M. Quintos

Shein 1 star review on 21st April 2024

Kristina Rose M. Quintos

Shein 1 star review on 21st April 2024

Kristina Rose M. Quintos

189

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I've ordered several times from Shein. When I first ordered a few years ago their items were horrible, but I decided to give them another chance a few months ago. The products have greatly increased in quality over the years so be careful about listening to older reviews. As with all online shopping, pay attention to the reviews. They encourage you take pictures of the items once you receive them and I won't buy anything that doesn't have at least one pictured review. Their customer service has always been really good with me so idk what all these other reviews are about. If something doesn't fit they have told me to donate the item or ship it back and they give me store credit or ship the product in the size that I need. Very polite customer service and I usually get the package within a week or two.”

Posted 3 years ago

“It has a lot of crop tops set and im crazy about them i want to buy almost all of them but also the quality is not the best but when you get it its really pretty”

Posted 3 years ago

“I love them and their clothes they come fast. One Thing You Need To Learn, Their sizing not the right one , The secret always order one size samller than you are and always going to fit all! (Eg:, If you are S size buy XS , If you are M size buy S size ) Try my advice I have been ordering more than 10 times i have never had problem after picking one size smaller than my size would be. The company is great, their clothes some are good quality some are weak and very bad.”

Posted 3 years ago

“it took two weeks to get here but the clothes were all high quality”

Posted 3 years ago

“I have orederd 8 items on different time. I received all the items on given time. I like the their product. I am much happy with there customer service i got diffective product for which they gave me my money back. They have good collection and big discount . I am going to order more for my birthday.”

Posted 3 years ago

“I had a great experience ordering I Spent around $160 and although some of the material was cheap most of it was a decent quality everything fit and the little bags they come in are soooo cute”

Posted 4 years ago

“I was happy with my order clothes were nice. Only thing I could say is that my leggings only lasted 6 months.”

Posted 4 years ago

“I order mostly shoes and I love them! I have placed about 10 orders and have never had a problem. The shoes actually look better than expected for the money you pay. I have returned items for free and received a refund within days. The delivery is usually in time but at times the shipments come from different locations so they may arrive from DHL or USPS. The clothes are just ok. The material isn't the best. I personally love their shoes, sneakers, boots, glasses, some bags, cosmetics, and a few other things. Always check reviews.”

Posted 4 years ago

“i always order from shein. some products aren’t the greatest of quality but that’s expected when ordering cheaper priced clothing. shipping was super fast within about 5 days and everything was in the package. absolutely love this website !”

Posted 4 years ago

“i ordered a fitted waffle knit dress and a pair of loose straight leg jeans from shein, and they came a week early! the dress fit great and so did the jeans. however, the hem stitching on the jeans pokes out and is a bit uncomfortable there. besides that, it was super cheap and i loved it!”

Posted 4 years ago

“I ordered in bulk twice. All of my items fitted well and I'm satisfied with the quality, considering the prices. I love this shop!”

Posted 4 years ago

“My clothes arrived late and the customer service was very poor but the clothes are lovely!”

Posted 4 years ago

“I got my stuff quick all except 1 shirt I liked I got one that was xlarge but looks more like a small”

Posted 4 years ago

“I had a good experience. I was skeptical at first, and thought that the coronavirus outbreak would be an issue. The order came, I was notified on Facebook, the shirts are the correct size. I recommend you wash before wearing. I'm please for the little bit of money I spent.”

Posted 4 years ago

“I honestly love all the stuff I get from there and it has been good quality as far as sweaters, shirts and earrings. I only ran into late shipping once, but other than that I've had really good experiences and have ordered from them countless times!”

Posted 4 years ago

“I didnt have any expectations from Shein but it turned out to be really good! I did a haul, https://www.youtube.com/watch?v=_lOTtB4NpSE, and loved all my clothes. The only issue is the inconsistency of sizes; sometimes xs was perfect and sometimes it was too big!”

Posted 4 years ago

“I ordered several pieces of clothing for work and date nights. Both orders were over $100 and they arrived in less than a week both times. Most of the items were of good quality but a few were thin. I probably won't order from Shein again because I initiated a return for one of the items that did not fit well and I have not received a return email notification with a shipping label and I'm not about to pay a pretty penny for a pair of pants that cost a little over $12.”

Posted 4 years ago

“Personally I think Shein is great - you just need to know what to buy. I don't buy leggings or jeans from Shein for example as they always end up too wide on the legs, and the legging material is usually pretty thin and see through. The key part is to read reviews and look at the measurments of the review writers so that you can gauge if they would fit you correctly. The reviews can also be filtered by photographs, a lot of the users upload pictures when they receive the items so you can see if they represent the picture and how they fit. I try to avoid items with no user pictures and save them in my wishlist until somebody else has tried it out. Returns are super simple, I think it's better to have a "haul" on Shein rather than just one or two items as there's always going to be something you don't like, just like any online retailer.”

Posted 4 years ago

“I purchased 7 new tops for work from Shein about two weeks ago. I received them via courier today and I was impressed actually despite the bad reviews I see now on this website. The items came on time and were exactly what I had ordered. I read the reviews on the Shein website itself for each item I was looking at purchasing (when people posted pictures with the shirts on it made my decision easier), and shopped out of the plus size section. I typically wear an extra large. I’m 190 pounds, 5’3” and my arms are the biggest part of my upper body. I ordered all 1X. I was nervous things wouldn’t fit but for the most part they did! The quality of the material is just as good as anything I’d find at my local mall so I was happy I got the amount of items I did at a fraction of the price. A few of the shirts were looser in areas I’d like them to be but were either shorter in the front than I’d like or fit just right. Overall, I’d order from them again. Just be careful and mindful of the sizes you’re ordering. My friends suggested I order a size up and I’m glad I did.”

Posted 4 years ago

“I was very skeptical ordering from Shein, however I received my order 8 days after placing it. I bought a pair of leopard booties, they fit & look exactly as pictured.. Whew, after reading some of these reviews, glad i didn’t have the bad experiences..”

Posted 4 years ago

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Shein is rated 2.0 based on 1,418 reviews